Krause Family Hyundai - Service Center

I scheduled a service appointment with Gainesville Hyundai and when I got there, they told me the repair would take about an hour and 15 minutes to an hour and a half. Well an hour and a half later, t Hyundai and when I got there, they told me the repair would take about an hour and 15 minutes to an hour and a half. Well an hour and a half later, they called me up to the service desk and told me they didn’t have the part to do the recall work. I asked them why they didn’t have the part when they knew I was coming in over a week ahead of time and I took a day off work and they said that one of the other technicians had used the part on another car a couple days prior. They then said they would order the part and then call me and one to two days to schedule another appointment and I have never heard back from them More

I would give the S. D. a 5 star But, just a little mis-comunication about a part needed to finish service. Great job folks! D. a 5 star But, just a little mis-comunication about a part needed to finish service. Great job folks! More

Took a little longer than expected but everyone was super nice and helpful! Really enjoyed how fast it was to pick up my car once it was finished! nice and helpful! Really enjoyed how fast it was to pick up my car once it was finished! More

Aimee was amazing and so knowledgeable. She helped me with my service and communication was very clear and prompt She helped me with my service and communication was very clear and prompt More

Great service and the staff friendly and they ordered parts under warranty with no problems. parts under warranty with no problems. More

Very friendly and fast service for a walk in customer. Will shop here again. Fifteen words required is a bit much. When thank you should be enough. Will shop here again. Fifteen words required is a bit much. When thank you should be enough. More

This is my first visit to Gainesville Hyundai after a bad experience at another dealership. Benji got me checked in quickly and took care of my car, much faster than I had experienced at the other dealership experience at another dealership. Benji got me checked in quickly and took care of my car, much faster than I had experienced at the other dealership. I could hardly believe it when the car was ready. It looked great and is running great. Will definitely be back to Gainesville Hyundai. Thanks, Benji! More

They were very nice to deal with I look forward to seeing them again in the near future them again in the near future More

Benji did a great job for us and was very attentive and took care of our car while at the dealership. Excellent service consultant! took care of our car while at the dealership. Excellent service consultant! More

Benji at Gainesville Huandai was great, definitely cares about customer being satisfied. After a mistake was made he made sure it was corrected promptly about customer being satisfied. After a mistake was made he made sure it was corrected promptly More