Kuhn Mazda

Fenomenal kind and helpful The service was great Devin took care of all my questions I got my Challenger and I am very happy with my purchase I was not pressured and felt comple The service was great Devin took care of all my questions I got my Challenger and I am very happy with my purchase I was not pressured and felt completely comfortable with all the process I definitely will refer my friends and family to Kuhn Volkswagen More

Bad communication I made an appointment to get three recalls done, the lady that made my appointment on the phone told me it would take 2 hours, she told me they would I made an appointment to get three recalls done, the lady that made my appointment on the phone told me it would take 2 hours, she told me they would have everything they needed by the time I came in, the appointment was two days later. I showed up 10mins early, started checking in and was told that they couldn't do all three things because they didn't have the parts. They said that they had to order the dashboard and it was on back order, that in it's self would take a whole day to do. So I told them to do the other two things, fix driver's seat and the supports for the back hatch. After an hour and a half I was told they didn't have the parts to fix the seat and would have to order them. After sitting and waiting over three hours all that was done was the rear hatch supports. The staff was very nice but there was a break in communication,I should have been told the parts weren't ready or that I needed to reschedule so they had time to order what they needed, no one ever called to tell me any of that. I also had my 8week old baby with me, lucky she was happy and slept. More

Dropped a car off for service I dropped a car off to get some parts replaced and had nothing but a good experience. I am currently in a wheelchair and they helped me out all my thi I dropped a car off to get some parts replaced and had nothing but a good experience. I am currently in a wheelchair and they helped me out all my things and making sure a rental car would fit my needs. The employees here are caring and very professional. More

A super-heroic Mazda service center Kuhn Mazda saved my car from dealership disaster. A different dealership service center (Mazda of Wesley Chapel) wrecked havoc on my car during a simp Kuhn Mazda saved my car from dealership disaster. A different dealership service center (Mazda of Wesley Chapel) wrecked havoc on my car during a simple warranty repair, leaving a giant mess to be fixed and it had me very, very worried. I took it to Kuhn Mazda and they were nothing short of amazing. Ryan, the service writer, took a look at my car promptly at the time of my appointment. He has a really good eye; he already took note of several of the problems that needed to be solved. Ryan went out of his way to thoroughly understand the state of my car, what happened, and what to do next. He also personally followed its progress throughout the repair process and kept me informed every step of the way. Ryan also introduced me to Tim, the technician that was assigned to my repair. As soon as I met him, I could already tell that he was very, very good at what he does. Within minutes, he already took my car for a test drive and already had it ready to for work in a service bay. When I got the car back, I was impressed with the quality of the work. It's absolutely immaculate. This is coming from someone who usually does his own work on his own car with a high level of obsessive compulsive attention to detail. To be completely honest, Ryan and Tim restored my faith in Mazda as a brand. They went above and beyond. For posterity, I thought the world should know that Kuhn Mazda petitioned Mazda North America Operations to do a very expensive repair on my vehicle, simply because it was the right thing to do, rather than cutting corners, even though they were not at fault. Kuhn Mazda and Mazda Corporate (MNAO) authorized roughly ten thousand dollars in repairs on my vehicle, at absolutely no expense to me. All of this was done within 72 hours. WOW! Good job, guys. You've made a loyal customer out of me. More

Good but too long. Got an oil change, tire rotation, and changing of an pollen filter and it took close to 2 hours. Shouldn’t take that long when I got there at 8:30am. Got an oil change, tire rotation, and changing of an pollen filter and it took close to 2 hours. Shouldn’t take that long when I got there at 8:30am. But overall good service. More

Me & my VW were well cared for It’s never fun to get car repairs, but we all need them sometimes. Kuhn takes care of me and my car, from rental car service to hot coffee to phone up It’s never fun to get car repairs, but we all need them sometimes. Kuhn takes care of me and my car, from rental car service to hot coffee to phone updates and a car wash. More

JETTA NY My appointment was scheduled for 8:30A,I arrived at 7A and was greeted by Kyle; he is very professional helpful and courteous. The service was com My appointment was scheduled for 8:30A,I arrived at 7A and was greeted by Kyle; he is very professional helpful and courteous. The service was completed in a timely fashion an we were very pleased. More

Best dealership I could ever go to get a vehicle! My husband and I were looking for a new suv Volkswagen. And we were so lucky to have Kuhn work with us! Austin was so helpful he worked so hard and w My husband and I were looking for a new suv Volkswagen. And we were so lucky to have Kuhn work with us! Austin was so helpful he worked so hard and was so patient and caring. This dealership is very lucky to have him ! Very great person to work with he just always wanted to help us and get us the best deal possible and really wanted us to be happy with the car ! And we could not be happier with his service I never seen someone go above and behind on their job like Austin! More

Very professional, quick and easy. Our sales representative was extremely professional and made us feel comfortable. He did a great job demonstrating all the features in the car we chos Our sales representative was extremely professional and made us feel comfortable. He did a great job demonstrating all the features in the car we chose. I have purchased many cars in my life and consider this the best experience I have ever had. Thanks! More

Mr. Diamond was excellent Will Diamond was a true pleasure to work with. He showed great patience with my wife and I as we slowly determined which type of vehicle worked best Will Diamond was a true pleasure to work with. He showed great patience with my wife and I as we slowly determined which type of vehicle worked best as my wife's new car. He took us on numerous test drives and did not pressure us into a decision. He left us feeling that we got a fair deal and was very understanding of our specific needs in a car. Thanks so much Will! More