Kunes Buick GMC of Greenfield - Service Center

Very efficient way to get serviced Very professional in every aspect of a service visit , work was performed in a timely manner and was done exactly as I was told what was to be done. V Very professional in every aspect of a service visit , work was performed in a timely manner and was done exactly as I was told what was to be done. Very pleased! More

Great customer service I left with the exact same problem after waiting for 3 hrs. I came here after Brookfield GMC couldn't fix the problem now I struck out twice but spent I left with the exact same problem after waiting for 3 hrs. I came here after Brookfield GMC couldn't fix the problem now I struck out twice but spent money More

Great Customer Service Steve greeted me in the Service center, went over what I was there for, and directed me to the waiting area. They showed me what was wrong and gave me Steve greeted me in the Service center, went over what I was there for, and directed me to the waiting area. They showed me what was wrong and gave me my options. More

Always the best My car needed service at John Pauls, and from start to finish all was exceptional. I was updated by Sol during the process, and again when the work wa My car needed service at John Pauls, and from start to finish all was exceptional. I was updated by Sol during the process, and again when the work was completed. The repairs were done in a timely manner and when Sol had said it would be ready. Thanks to everyone for the smooth experience and my ride good as new!! More

Car service Brought car in for routine oil change and joe Carini mentioned car didn’t sound right. Needed repair covered by warranty and I was given a nice loaner Brought car in for routine oil change and joe Carini mentioned car didn’t sound right. Needed repair covered by warranty and I was given a nice loaner vehicle. Staff very friendly. More

Poor customer service. Safety hazard not informing customer Made appointment for a routine oil change for my Dodge Ram 1500. After a 2 hour wait, found out they did not have the correct oil filter in stock and Made appointment for a routine oil change for my Dodge Ram 1500. After a 2 hour wait, found out they did not have the correct oil filter in stock and could not do the tire rotation due to difficulty removing a few lug nuts which they did not have in stock. My oil was changed however the filer was not. The car was washed and pulled around front for me to pick up. I noticed a lug nut was missing from the front tire and when I questioned the person who pulled the truck around, he said it was stripped and he could not get it back on. They never should have scheduled the oil change appointment if the filters were not in stock. A Dodge Ram 1500 is a common truck. Had I not noticed the lug nut missing from the front tire, I would be still driving around without it which is a safety hazard. I found it hard to believe a standard lug nut off a Dodge Ram was also not in stock. The larger concern is I was not notified the lug nut was missing. We bought my wifes buick from this dealership which is why I had taken our truck there for an oil change. Now I need to make another trip back for tire rotation and filter replacement. More

Oil change. This is either 2nd or 3rd time in a row when I am asked about running car thru car wash and it never gets washed after an oil change!? This is either 2nd or 3rd time in a row when I am asked about running car thru car wash and it never gets washed after an oil change!? More

Smooth The service techs are so helpful and polite. It is a pleasure working with all of them. Would certainly highly recommend to friends and family. The service techs are so helpful and polite. It is a pleasure working with all of them. Would certainly highly recommend to friends and family. More

Great job. They did a great job completing the service and the service reps were great. I'll certainly keep coming back for my service. Thank you. They did a great job completing the service and the service reps were great. I'll certainly keep coming back for my service. Thank you. More

Very enjoyable. Ad always the experience was pleasant and everything was handled it a friendly, efficient and professional manner. This is why I purchased my leased c Ad always the experience was pleasant and everything was handled it a friendly, efficient and professional manner. This is why I purchased my leased car so I can contunue the relationship I have with John Paul's Buick! More