Kunes' Country Auto Group of Mt. Carroll - Service Center

All expectations were met with vehicle delivered. Vehicle repair was needed as soon as possible and was repaired the next day. Vehicle repair was needed as soon as possible and was repaired the next day. More

Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! More

I take my car to Kunes whenever I need service for my car. Kunes is a Great place to do business. car. Kunes is a Great place to do business. More

I got friendly efficient service with personal attention to my previous visit for service and that impressed me. to my previous visit for service and that impressed me. More

They always take care of my needs when my cars need maintenance. Never a problem maintenance. Never a problem More

Thanks for the efficient, quick service, the new brakes work well. glad you could get my vehicle in so quicly work well. glad you could get my vehicle in so quicly More

After receiving a holiday sweepstakes in the mail with little pull tabs we matched 3 in a row saying we have a chance to win 6 different prices so I made the 30 mile journey yeah we won alright The so c little pull tabs we matched 3 in a row saying we have a chance to win 6 different prices so I made the 30 mile journey yeah we won alright The so called $25 GIFT CARD is actually a coupon card. A Chinese company must have printed off 600 of these things to handout to suckers like me. I came there after work thinking I won something. I a family man of 7 kids spend my gas that I use to go to and from work! FOR A COUPON CARD! BOY did I feel like a sucker on the way home. More

poor customer service Pat Bausman (the service manager) seems unfamiliar with the vehicles he services and has poor customer relation skills. They don't have time to add Pat Bausman (the service manager) seems unfamiliar with the vehicles he services and has poor customer relation skills. They don't have time to address anything wrong with your vehicle even if you call ahead. Would not reccomend. More

These guys get it done , I have used Kunes for many years for my service work. They get me in fast and the price is always way under what I am expecting to pay. Hats off to I have used Kunes for many years for my service work. They get me in fast and the price is always way under what I am expecting to pay. Hats off to all the guys in Kunes in Mt.carroll More

Purchase was ok but Post Purchase was a Nightmare! Deleted last two original 1 star reviews to continually update on status. Bought a 2012 Sonic in Feb 2018 with 92,000 that required 4 trips to the dea Deleted last two original 1 star reviews to continually update on status. Bought a 2012 Sonic in Feb 2018 with 92,000 that required 4 trips to the dealership and would have cost me over $1500 out of pocket if not more but by fighting with service department both locally and delavan eventually it was the Sales side that followed through and did what the service side wouldn't. It took quite a bit of effort to bring it back each time and I was nearly stranded on a couple of occasions. So never buy a used car from Kunes and don't deal with their service departments, especially Mt. Carroll's Vince. Brandon kept me from getting too angry as did the area Sales leader. I never met the man but he is the one who told the service department to fix the car only a month or so after I bought the dang car. I had the initial issues not been fixed this would have gotten far worst than simply some website reviews. After 8 months of ownership on my way to work I unfortunately hit a deer and had to deal with my insurance and Kunes gap offerings; call your insurance company beforehand or get gap before buying from a dealer don't take theirs especially warrentech, and it took 2 weeks for my insurance to pay out and about a month for gap but it took over 79 days for Kunes to pay out their $500 they owed me. I was patient and pleasant and would allow a week or two between phone calls and emails on updates until 2 months after the incident when I found out Kunes lied and the money came from them alone. On December 5-6th they should have cut a check to my bank but it took me driving over an hour to meet with Josh in person before it would be done the next day. They refused to cut me the check that day made out to my bank as the "business manager" had just gone home who had been sitting on it since December; that was January 8th, it took til January 14th before it was given to my bank. During this time I had to get a personal loan as I waited well over two months. My insurance paid over $5000 within only a couple of weeks and the crappy gap company within a month so then why did it take Kunes over two months! Do not go to Kunes for any reason and do not purchase any coverage with Warrentech. Stay away, they don't care and will only do the bare minimum. I wasn't picky about my car, I was picky about my price, I was never rude, I was always patient, I knew what I could afford and that it needed to be reliable which it wasn't and was a head ache from day one. I repeat do not go to Kunes nor take any dealer offerings. Get your own financing and contact both your lender and insurance company about additional Gap coverage as it is usually far cheaper ie 1/2 to 1/3 the cost as apposed to the dealership head ache. More