Kunes Ford of East Moline

I am having an issue with your service department. Truck is under Ron and Sue VanWatermeulen, we have a 2024 Ford 150 Truck with 3000 miles on it. 10-14-25 Took truck in for recall part and also Truck is under Ron and Sue VanWatermeulen, we have a 2024 Ford 150 Truck with 3000 miles on it. 10-14-25 Took truck in for recall part and also a powertrain malfunction. Was told it would be a couple days to get the powertrain malfunction part in. No phone call or anything 10-27-25 called multiple times to the service department with NO answer. Finally some nice gentleman answered and took all my information down and said he would have someone call by the end of the day of 10-27-25. Well guess what NO CALL - which is no surprise how your service teams seems to work 10-28-25 called AGAIN and a Jennifer in the service department answered the phone. Gave her all my information and she said could see a part was in and that Trina was my service person, that she was at lunch but as soon as she gets back she will have her call. 10-29-25 - No call from either day. Can someone please schedule my appointment so I can get my truck fixed and move on with life. I am not impressed with my service person at all. Finally 10-30 after I emailed the managers she called and scheduled my service. More

Easy to get my needs lined up that works with my schedule. Always courteous and check back to make sure of my approval or concerns. schedule. Always courteous and check back to make sure of my approval or concerns. More

I had a great experience with Kunes. Andrew made it as easy as he could. He has reached out along with the sales manager and has solved any issues I've had. I would not go to any other Andrew made it as easy as he could. He has reached out along with the sales manager and has solved any issues I've had. I would not go to any other dealership for future purchases. Never heard of mobile service. Was very pleased with that experience as well and will use it in the future services. More

Very friendly staff quick response explained everything in detail. Ask if I had any questions. in detail. Ask if I had any questions. More

Peter Lohmann was and is such a helpful and polite person/salesman!!! I would work with him again in a heartbeat and the total experience was awesome! I haven’t had the best credit rating as of late person/salesman!!! I would work with him again in a heartbeat and the total experience was awesome! I haven’t had the best credit rating as of late but that didn’t change anyone’s demeanor with us! We were treated “red carpet” style by everyone and for my son who is a 1st time car buyer!! Thank you so much Kunes Ford! A great experience!! More

At first I was very satisfied with Kunes. But after reading the fine print and realizing I got stuck with a predatory loan, I am obviously no longer satisfied. I have come to realize that the But after reading the fine print and realizing I got stuck with a predatory loan, I am obviously no longer satisfied. I have come to realize that they use deceptive practices.. So much so that I am already $4,500 in negative equity on the vehicle before even making my first payment .. charged me over $1,000 for dealer add on’s that were never disclosed to me about what they “added on.” I was charged over $1,000 for a tire care protection plan that I was told was apart of my GAP insurance .. well obviously not since I was charged an extra $1,000 for it… The tires on the car are some off brand I’ve never even heard of.. I’m being charged 29% interest so only $140 of my $549 monthly payment is going towards the principal of my loan.. When it’s all said and done I’ll end up paying over $38,000 for a vehicle that is worth only $15,000 private party, $10-$12,000 if I trade it in… I was also told that my loan was thru one company and then got a letter and a text message from a whole different company stating that they are in charge of said loan.. I wish I would have ignored the constant text messages and emails begging me to come get financed for a vehicle.. More

Kunes was very helpful in getting me the vehicle I wanted. Drive away the same day. Service was very helpful as well and the routine maintenance is very affordable. wanted. Drive away the same day. Service was very helpful as well and the routine maintenance is very affordable. More

Everyone was friendly and willing to negotiate. Pete and Brandon did fabulous . I would recommend to my family and friends Pete and Brandon did fabulous . I would recommend to my family and friends More

Trina worked with me from start to finish and kept me informed. Only issue I have is when you get the sticker shock of the bill and have to pay a fee for using a credit card in a business this large. informed. Only issue I have is when you get the sticker shock of the bill and have to pay a fee for using a credit card in a business this large. More

Fixed right the first time on time. Trina was great. Everyone was very professional and polite. Trina was great. Everyone was very professional and polite. More