Working internally for another car manufacturer, I'm a bit beyond picky when it comes to service. After buying a 20 year old Lexus LX470 in Philly in 2020 for adventures, and establishing a terrific relationship with a local dealer in Delaware, it was tough to ponder "where to go next" after driving across country and moving to Denver. Kuni Lexus of Greenwood Village had soonest availability, loaners & extremely friendly phone staff, and the process since day one has been terrific. With a 20+ year old finnicky Lexus classic model, it's not just basic maintenance, but often an investigation and they don't blink, and just keep working with constant updates.
Every step is digital, from Text message loaner car agreements, to live Text message video streams from the service technician as they work on my truck. Truly, a model for all to follow. Had to travel & fly away while my truck was in service. Kuni response? "No worries. We'll call you a car to the airport". Priceless.
Such an easy experience, even when my old LX470 beast had more high mileage issues. I just bought another used Lexus IS and already have a 1st service appointment scheduled at Kuni. Thanks Josh Matzdorf, and Kuni, for making my hectic life easier!