When I first went to their facility to look at a car, the staff's attitude seemed very blase, and compared to other dealerships I've been at recently, it has an odd and unwelcoming layout. I then was shown a car I was interested in, and a couple of days later, a Saturday, we agreed on the terms of sale for a car. I told the salesperson that my family had plans for a family event in the Gorge the next day (a Sunday), but that I could cancel those plans and come in the next day with a check, since it was close to the end of the month and he had represented that they were giving us a deal to improve their month-end numbers, and I was trying to be considerate. We showed up at 12 noon on Sunday with our check, and the salesperson said, in effect, 'Sorry, but the car was sold last night.' I then asked to speak to the manager, Lana Tran, who was very cold, curt and unfriendly, and said there wasn't a deal until we were there in person. [Incidentally, that is legally incorrect (I am a legal professional), though I doubt she realizes that (yet).] I mistakenly thought that a dealership selling high-end cars would have a much more upstanding, honest and professional approach, and would be very service oriented (as as my past experience with luxury brand dealerships), but that turned out to be a flawed assumption. Basically it was everything BUT "What can we do to make this right? " A very disappointing experience all around, and basically a big waste of time. At this point, I have decided against buying a Lexus, even at an out of town dealership, because I assume that the service experience would be equally bad, and they are the only Lexus dealership/option in the Portland area. Just a bad experience all the way around.