LAX Chrysler Jeep Dodge Ram

I am extremely disappointed and frustrated with my experience purchasing a 2023 Volkswagen ID.4 from this dealership. From the very day I purchased the vehicle, it had issues with the 12-volt battery experience purchasing a 2023 Volkswagen ID.4 from this dealership. From the very day I purchased the vehicle, it had issues with the 12-volt battery system and a tire pressure warning. I was told to bring the vehicle back and that the problems would be taken care of. On Thursday, I returned to the dealership because the 12-volt battery warning had changed from yellow to red. Instead of resolving the issue, I was sent to a Volkswagen service center, where I was quoted approximately $800 for the necessary service and battery replacement. I returned to the dealership with the estimate and was told to come back on Monday, October 19. The worst part happened on Saturday. While I was in a remote area of Tujunga at approximately 6:00 PM, the vehicle displayed multiple system warnings and became completely immobilized. It would not move forward or backward and would only stay in neutral. I could not even engage the parking brake. I was literally stranded in the middle of nowhere! I had to walk for 30–45 minutes just to find cell service and ask for help. The tow truck did not arrive until around 8:00 PM, and I finally made it home afterward. Today, Monday, October 19, I returned to the dealership expecting a solution. Instead, nobody seems willing to take responsibility. Every person I speak with makes me explain the entire situation all over again. They keep telling me they need to speak with the manager, the sales department, or the service department, but I still have no clear answer and no definitive solution. **It is absolutely unacceptable to purchase a vehicle and experience problems from day one, especially when an electrical issue eventually leaves the vehicle completely immobilized.** What frustrates me the most is not just the mechanical problem, but the complete lack of accountability, communication, and customer service. I did not purchase a vehicle to spend my first week chasing down the dealership, going back and forth between service centers, and getting stranded in a remote location. I even have video evidence documenting what happened. I expect management to take responsibility and provide a real solution in writing as soon as possible. I would not recommend this experience to anyone. Customers deserve respect, transparency, and accountability, especially when a dealership sells a vehicle that has problems from the very first day. This experience has been incredibly frustrating, and the way this situation has been handled so far is completely unacceptable. More

I would be very cautious buying from LAX Chrysler Dodge Jeep Ram. I went in ready to purchase a Jeep based on the advertised price, only to find out during the deal that they were adding $6,000 in accessor Jeep Ram. I went in ready to purchase a Jeep based on the advertised price, only to find out during the deal that they were adding $6,000 in accessories. That is not a minor fee or small add-on. It completely changes the price of the vehicle and can put a buyer upside down from the start. If $6,000 in accessories are mandatory, that should be clearly shown in the advertised price instead of being revealed once a customer is already sitting down to buy. I walked away because I no longer trusted the deal. Buyers should not have to dig through the numbers to figure out the real price. Before going here, get the full out-the-door price in writing and specifically ask about mandatory accessories and dealer add-ons. More

Just picked up my Jeep from service and I AM SO MAD! !! I dropped it off for repairs. Two days later, they sent me 3 different, increasing quotes within 13mins of each other. The prices went from abo !! I dropped it off for repairs. Two days later, they sent me 3 different, increasing quotes within 13mins of each other. The prices went from about $1200 on the first one (when he forgot to include labor, he said) to $2300 on the second one to $3500 on the third one. This isn't including the $3800 they wanted to charge for tires (I didn't ask for tires). When I reminded my guy that he forgot to include how much it would be to get a 2nd key for my 2023 Grand Cherokee, the price came back as $867.66. For a key I can buy online for under $100 brand new. I asked to put it all in writing, including the part #s, and let them know I'd be picking it up to take it elsewhere. When I went to pick it up, it took nearly 20mins just to pay and get my paperwork because my guy closed the ticket without printing out the recommended parts first which then apparently vaporized those recommended part #s. At least he wrote the part numbers in by hand but his proof they were correct was basically, "trust me bro." When I asked him why the prices went up a third time, he blamed their computer system for not calculating labor correctly (which didn't exactly make me feel confident of the final estimates). The, when I got in my car, I immediately saw ash from a cigarette (or who knows what?) in my center console. I don't smoke. I grabbed my guy and showed him and he apologized and told me to bring it back Monday for a free detail service but by then I was so sick of them, I just wanted to get out of there and never come back. On the drive home, the smoke started to get into my lungs and cause some irritation. The final kicker? I had found their General Manager's name in the comments of other reviews. She freely gave her name and phone number and told reviewers to call her to discuss. I thought I'd try it rather than leave a bad review. I called the ph# and an AI agent told me to "Dial 1 for the Main Line" which I did and then it immediately hung up on me. These guys suck so bad. It's unreal. More