LaFontaine Chevrolet Dexter - Service Center

Service Depart providing poor & unethical customer sevice. I have bought three cars from LaFontaine in Dexter MI and have taken all my vehicles to their service department for every type of service needed for I have bought three cars from LaFontaine in Dexter MI and have taken all my vehicles to their service department for every type of service needed for the past 5 years. Up until the last 2 months I would have recommended them but recently they have provided poor service and just tried to get every sent they could out of me. I recently took over my grandmothers car, a 2003 Impala with 55,000 miles on it. About 2 months ago it was making a noise like there was a loose belt. I called and asked them to determine what was wrong with the car. They informed me it would be $100+ to determine what was wrong and if I chose to fix it there they would apply the +$100 towards the cost of the repairs. They called me an hour later and told me it needed a new serpentine belt and it would be $560 to repair it. I spoke to many others and they said that is an extremely high cost but I chose to do it because at this point, I trusted LaFontaine. When I got there the actual bill was almost $580 dollars and it took them over 25 minutes to bring me my car. Finally I asked what is taking so long to get my car. They informed me that the car was double parked and they couldn't get it out. They finally brought it to me and said that they had to really manuever it around another car. When I got home, I saw a huge scratch all the way down the passenger side of the car and a huge paint chip out of the passenger side mirror. I immediately called the service manager and left him a voicemail. He did not call me back so the next day, I called again and they told me to bring it in. A few of the service employees looked at the scratch and acted as if they did not do it and I said that was not there before and it needs to be fixed. They kept it over night and did absolutely nothing to repair the scratch or the paint chip at all. I left very frustated and still have a huge scratch and gouge on my car. Then last week, I called and asked for the same car to get an oil change because the engine light was on and I thought that may have something to do with it. I went in to the service counter, the guy who waited on me did not greet me, didn't say hello, didn't even smile at me. He asked me my name, I said I am getting an oil change because the engine light is on. (Remember the car has 55,000 miles on it.) He asked me to sign a paper which I sign a paper every single time I go in there for any service including just an oil change. When we went back 1 hour later, they tried to charge us for a $30 oil change (up from 9.99) and another $120 for them to determine why the engine light is on. I said I am not paying that, you did not inform me that an oil change would be almost $200. They rudely said "you signed for it". I said the man who waited on me, did not say a single word to me or inform me that I would have an additional charge because of the engine light being on. He again was so rude and said, I am not dealing with this, fine, I will just take the cost off. We paid for the $30 oil change and left. We went to the local autoparts store where we were informed us that they will hook any car up to the same computer to determine why warning lights are on for free anytime. We also reviewed the list of things LaFontaine said our car needed with another mechanic. LaFontaine quoted our car to need $1080.12 worth of service. The other mechanic recommended we go buy a $8 dollar gas cap with a new seal so we did and the car is running perfect with no warning lights on anymore. So bottom line, LaFontaine service department was completely rude and would not return calls, tried to get $1600 dollars out of me (actually did get $600 from me) when the total cost of repairs to the car should have cost less that $200, and completely ruined the passenger side of my car by scratching and chunking the paint off and refuses to repair it. I have a brand new Equinox that is supposed to get 2 years of free oil changes from LaFontaine but honestly I don't trust them to provide honest and ethical service any more. I will not buy another car from La Fontaine which is a shame because we have worked with the same sales people for years and really thought they were great. Sharon Stephens More

Oil change on two vehicle, tire rotation and ignition switch Oil change on a vehicle we dropped off was done before it's scheduled appointment time, however car was not washed. Other dealers wash vehicles after Oil change on a vehicle we dropped off was done before it's scheduled appointment time, however car was not washed. Other dealers wash vehicles after service. Second vehicle was in for a factory recall (ignition switch) and oil change. That took entirely too long to complete, my son waited over 1.5 hours - for an oil change and to add a shim to a key! Really? You should have given us a coupon or voucher for a free oil change. Plus you did not wash that car either.. Because you are close to our home we came to your dealership to try out your service department and you failed. I will not return and my family owns five Chevrolets. BTW - your phone system sucks, is that a main dispatch number for all of your Lafontaine dealerships? It sure appeared to be, the women at the courtesy desk phone didn't even know the name of your service reps. More