LaFontaine Chevrolet Dexter - Service Center

Service was friendly and timely, but price wasn't expected When I called to make my appointment I told them on the phone that I wanted the family deal oil change, which had been 9.95 for years. The person mak When I called to make my appointment I told them on the phone that I wanted the family deal oil change, which had been 9.95 for years. The person making the appointment just happily made the appointment and never mentioned that this promotion had been discontinued. When I brought my car in and got it all checked in I was presented with the estimate showing a total of around $33. (more than 3 times the price I was expecting). If I would have known that it was going to be this pricey I would have changed my own oil. I felt mislead but by that point you already had my car so I just paid it, that said I will not be having you change my oil in the future. I understand that the price of everything is going up these days, but I wouldn't expect the price to more than triple, and worse I would not expect to not be notified about it when I called and referenced the old promotion. More

Great Attention Got to dealership an hour before closing on a Saturday. Truck could not be fixed until Monday. Got me a loaner and out the door within 30 minutes. Ca Got to dealership an hour before closing on a Saturday. Truck could not be fixed until Monday. Got me a loaner and out the door within 30 minutes. Called Monday before noon to advise truck was fixed. Picked up after work finished and washed!!! Great service and attention! Have purchased 3 vehicles from them over last 3 years. With this level of service no interest in going else where!! More

great service thanks again for the prompt excellent service as always you guys rock! great group of dedicated people who know how important quality and servic thanks again for the prompt excellent service as always you guys rock! great group of dedicated people who know how important quality and service are to those of us who love our cars More

A great experience every time. While going to the car dealership isn't the top of my list, when its needed Lafontaine in Dexter makes the experience a pleasant one. All of the staf While going to the car dealership isn't the top of my list, when its needed Lafontaine in Dexter makes the experience a pleasant one. All of the staff are friendly and welcoming, making sure I'm greeted and taken care of as soon as I enter even if the counter is busy with other customers. The dealership is always clean and well cared for in every area. So glad they came to Dexter. More

The front man Every business that specializes in customer service needs a great front man. Lafontaine Chevy has that in Jason Barron. Jason has a unique style of co Every business that specializes in customer service needs a great front man. Lafontaine Chevy has that in Jason Barron. Jason has a unique style of conversation that reminds me of talking with an old pal. I've had friends tell me they request Jay when they call for service. He knows his stuff. More

Amazing service This dealership does awesome service on both of our vehicles, it's the only place we take them. They have a great and knowledgeable staff who's always This dealership does awesome service on both of our vehicles, it's the only place we take them. They have a great and knowledgeable staff who's always willing to answer your questions. More

Quick and Reliable LaFontaine's Dealership in Dexter is always fast and reliable. I was in for a lube, oil change and filter and a tire rotation. I was in and out in 4 LaFontaine's Dealership in Dexter is always fast and reliable. I was in for a lube, oil change and filter and a tire rotation. I was in and out in 45 minutes. I have always had good service from LaFontaine Chevrolet in Dexter, MI More

Be prepared for LaFontaine to exceed your expectations! I had been saving up a growing list of minor but annoying warranty issues with my Cruze for almost two years, and I simply hadn't addressed them becau I had been saving up a growing list of minor but annoying warranty issues with my Cruze for almost two years, and I simply hadn't addressed them because I didn't have a dealer I could trust to complete the repairs. I was less than impressed with my original selling dealer early on and have chosen never to return there. LaFontaine was recommended to me by a friend and fellow Cruze owner, who had his car serviced here as well. As I approached the three year and 36k mile mark, knowing that my repairs would involve a lot of work, I decided to give them a shot. I'm so glad I did! Dan was awesome to work with- he understood what I was saying, never once criticized my knowledge of my car (unlike so many other dealers), and we were able to have a good discussion on what exactly needed to be done. I left the drop off appointment with a high confidence that they would address everything on my list as if it was their own car, and they did exactly that. Dan also followed up with daily status updates until the car was ready, which was VERY much appreciated! Kurt Kuehne, the tech assigned to the job, did a good job in making sure everything was reassembled correctly and that all issues were addressed. Also, thanks to Heather Norman for following up to make sure everything was completed to my satisfaction. The high quality experience I had with this visit has made me a LaFontaine customer for life, and I will most definitely pass along the recommendation! More

Service Excellence My GMC Sierra fuel gauge was not working, I was on vacation out of state, took the vehicle to 2 different shops one of which was a Chevy dealership an My GMC Sierra fuel gauge was not working, I was on vacation out of state, took the vehicle to 2 different shops one of which was a Chevy dealership and they could not fix it. I brought it the Lafontaine in Dexter and they were able to diagnose and repair the problem promptly! Not only did they fix the problem they fixed the other shop and dealership's poor workmanship! More