LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing - Service Center

I took my diesel truck in for a warranty issue plus routine maintenance. Due to some confusion about scheduling the warranty issue was not addressed. The routine maintenance was taken care of in good o routine maintenance. Due to some confusion about scheduling the warranty issue was not addressed. The routine maintenance was taken care of in good order. I will reschedule service at a later date. Not entirely happy but good diesel service is hard to find nowadays so I'm stuck. More

I’m from out of town and my truck broke down. Once the dealership learned I was stranded they made room in their service center to troubleshoot and fix my vehicle. The service tech Paul was extre Once the dealership learned I was stranded they made room in their service center to troubleshoot and fix my vehicle. The service tech Paul was extremely helpful. Dealership also gave me a Military discount. I have zero complaints. More

Quinn (service rep) was very helpful and informative. Service was very quick with minimal wait time. Service was very quick with minimal wait time. More

As always, professional, friendly, and well done service. Thanks to Quinn for her great service. Thanks to Quinn for her great service. More

I left my vehicle at appointment at 10:30 AM 08/27/2025. I did not have any transportation for the Holiday weekend and was stranded at home. September 2nd I picked my vehicle up. Nothing had been done. No c I did not have any transportation for the Holiday weekend and was stranded at home. September 2nd I picked my vehicle up. Nothing had been done. No charges. However, the service person I called 08/29/2025, I never received a call from LaFontaine about repairs, told me it was in for diagnosis at that time and he had not received word about anything being wrong. He lied. He lied. Diagnosis had not been done, nothing had been done except lying to me and inconveniencing me. I will never, ever go to LaFontaine for anything again. I gave you the lowest rating because there was no option to give you an even lower one. I hope someone there reads this and knows what is going on. Your company really sucks. More

Cory was very nice, pleasant and helpful. It was quick and easy drop off experience. It was quick and easy drop off experience. More

very good service. Prompt, polite and efficient. Checked vehicle thoroughly and gave competent advice. Recommend Prompt, polite and efficient. Checked vehicle thoroughly and gave competent advice. Recommend More

Did not have the parts and it took three appointments before they were ready to serve me. Very disappointing. before they were ready to serve me. Very disappointing. More

Professional, friendly & helpful. Our Agent was Cory Brokaw great representive of your organization. Thank you! Ric Davis Our Agent was Cory Brokaw great representive of your organization. Thank you! Ric Davis More

Andy and Ryan are top notch in the service department. I am a repeat customer soley due to their highly professional and efficient assistance. I am a repeat customer soley due to their highly professional and efficient assistance. More