LaFontaine Ford Lincoln

I would not buy from this dealership again . I am still waiting for the title of the used car I bought. I am still waiting for the title of the used car I bought. More

Knowledgeable even as a newer employee for Ford. Did exactly what was supposed to be done. Did exactly what was supposed to be done. More

Dan Cheney is amazing to work with. He gives 160% to every task I have ever asked of him. The showroom and waiting area are super comfy and ever employee has been both polite and frie He gives 160% to every task I have ever asked of him. The showroom and waiting area are super comfy and ever employee has been both polite and friendly! More

Poor customer service and unprofessional staff. Management has been unresponsive when I’ve tried to address ongoing issues. My vehicle has been serviced four times for the same problem, which still Management has been unresponsive when I’ve tried to address ongoing issues. My vehicle has been serviced four times for the same problem, which still hasn’t been resolved. I was also threatened with police involvement twice due to internal miscommunication around a loaner vehicle, despite my attempts to coordinate with them. More

Great service representative, very courteous and friendly. He was helpful and friendly too. He kept me posted while waiting for my vehicle. friendly. He was helpful and friendly too. He kept me posted while waiting for my vehicle. More

Got my oil change done very quick. I was in and out. The advisor was really friendly. I was in and out. The advisor was really friendly. More

I had an awesome experience at LaFontaine! Jessica Stacy made the repair process smooth and stress‑free, and Amy was great with the loaner vehicle. The whole team was friendly, professional, a Jessica Stacy made the repair process smooth and stress‑free, and Amy was great with the loaner vehicle. The whole team was friendly, professional, and super accommodating. Whether you need service or you’re thinking about buying, definitely stop by LaFontaine Ford in Grand Blanc and talk with their staff. More

Waited in this dealership for approximately 9 hours over 2 days. I got approved for a vehicle after being there over 3 hours and they were closing so I couldn't inspect the vehicle properly and the salesper 2 days. I got approved for a vehicle after being there over 3 hours and they were closing so I couldn't inspect the vehicle properly and the salesperson rode with me. Not cool. That was a Saturday, so Monday I went to sign papers and pick up vehicle. I was there 4.5 hours because the bank didn't like any of the proofs of residency that I provided. I signed the paperwork again, after closing. I got home that night and noticed a smell and the next day thay it had not been cleaned. The salesperson said to bring it back and they would clean it and look at it. This was a Thursday. I didn't hear anything Friday and Saturday he said to pick it up at 1:30. I got there before 1:30 and waited 30 minutes before finding out he had left. I told him the car was overpriced due to all.of the damage I was discovering and he said I was full of xxxx because they were taking a loss selling the car to me. A girl helped me and said if I needed anything to let her know. I wanted to know.ehat they did to my car, because they sure didn't clean it and it still smelled. There wa also an alarm issue that is still happening because I discovered the day after purchase that it had been broken in to. She never responded. Then the paperwork lady texted me a week later that the bank was going to reject the loan if I didn't provide a valid proof of residency (on top of the 8 I had already provided) by 6m that night. I would have to give the car back. The next day I found.out it would be fine. Al Serra would NEVER treat a customer like that and I regret not going there in the first place. Will tell everyone I meet that this place is awful and to never buy a car from here. More

Highly recommend! LaFontaine is our go-to choice! The team is attentive and friendly. We appreciate the timely service. LaFontaine is our go-to choice! The team is attentive and friendly. We appreciate the timely service. More

Check engine light came on within a week 3 codes clearly cleared the codes untill after I bought it cleared the codes untill after I bought it More