LaFontaine Ford Lincoln

Salesman was nice. Had good inventory but new vehicle was not prepped properly for purchase which caused all kinds of issues. We came in from out of town and following Had good inventory but new vehicle was not prepped properly for purchase which caused all kinds of issues. We came in from out of town and following up their mistakes were not easy. Salesman’s supervisor kept trying to rework numbers. When we would get numbers down he would add something else. We feel like they purposely price gouged and mislead with available financing, licensing, and tried to over tax for the vehicle. They made multiple promises to rectify issues with inappropriate prep of purchase vehicle and got strung along with no resolution! I would not purchase from them again, they want the sale, rip you off, and don’t do the customer service needed to make their customers happy. More

Subpar service from the service person behind the counter. I had to call to find out if my vehicle was done. Gave me a hassle when I tried to get the military discount. Said it didn't apply to oil ch counter. I had to call to find out if my vehicle was done. Gave me a hassle when I tried to get the military discount. Said it didn't apply to oil changes. Coupon i got off of their website clearly said all vehicle services More

Friendly and professional service writers. They were a little behind when I got there for my appointment, but finished when they said it would be. They were a little behind when I got there for my appointment, but finished when they said it would be. More

When I bought my truck and warranty from them, I was supposed to get a rental car whenever they were doing warranty work. It feels like this dealership actively denies you a rental car. They kept my tru supposed to get a rental car whenever they were doing warranty work. It feels like this dealership actively denies you a rental car. They kept my truck for over a week and would not give me a rental which forced me to put mile in the lease we got from them. Super unhappy with this dealership and will not be doing business with them again More

Bryce was awsome to work with. Very informative and chill. I greatly appreciate the help ! Very informative and chill. I greatly appreciate the help ! More

Defects identified at the time of buying the car has not been rectified even after 3 weeks of purchasing the car and continuously following up. Brad and Mike have been just giving response with no outcome. been rectified even after 3 weeks of purchasing the car and continuously following up. Brad and Mike have been just giving response with no outcome. Pathetic experience!! More

Repair quick to schedule, quickly done. Robert service rep very pleasant explained all. Really liked the tech text video when done. Brought my truck washed. Facility very nice. Great experi Robert service rep very pleasant explained all. Really liked the tech text video when done. Brought my truck washed. Facility very nice. Great experience! More

Service was done professionally and completely. Vehicle was washed afterwards and communication during the process as world class! Vehicle was washed afterwards and communication during the process as world class! More