LaFontaine INFINITI Ann Arbor

Having previously owned several Mercedes CLK Class coupes I was well prepared for my web-based search. From the outset the engagement with Mike Legg at Infiniti of Ann Arbor was handled professionally and w I was well prepared for my web-based search. From the outset the engagement with Mike Legg at Infiniti of Ann Arbor was handled professionally and with promptness and courtesy. As each of my questions about the car were able to be confirmed I was able to eliminate other options and within a few days I was able to make the decision to travel from my home in CT to Infiniti of Ann Arbor, MI to purchase the car. On my arrival at Detroit Metro Airport (DTW) I was met by Mike in the Mercedes CLK350 that he had already had detailed. Over the course of our drive back to Infiniti of Ann Arbor's offices I was able to satisfy myself that everything Mike had told me about the car was in fact true. Then, on arrival at Infiniti of Ann Arbor's offices to my pleasant surprise I learned that Mike and Mary had already prepared the purchase papers. Within about an hour I was able to begin my journey back to CT. The car performed flawlessly and it easily met my expectations. Equally important, the respect for the customer that I experienced at Infiniti of Ann Arbor through my experiences with Mike and Mary were greatly appreciated. Infiniti of Ann Arbor got it right the first time. Rob S. CEO My CC LLC Essex, CT More

Recently leased my 3rd Infiniti from this dealership because they consistently have offered : 1 - A great price 2 - Great customer service- they are straight forward, are appreciative of my time and because they consistently have offered : 1 - A great price 2 - Great customer service- they are straight forward, are appreciative of my time and have been able to negotiate the deal with them either over the phone or via email before I even get there. Once there - everything is streamlined so I appreciate them not wasting my time. I hope & plan to do future business with Mike Legg & Sean Kass who are always very professional and approachable. When I recently mentioned to Sean how impressed I am with the JX35, recommending my brother to get one in CA - he offered to help him find a great deal as well. Mike has been aggressive in pricing which has helped him close the deal the past couple times when other dealers couldn't. Highly recommend everyone I've dealt with there - such as Andy in the finance department who also explains the details well & efficiently. More

My G37x is a gorgeous creature and a pleasure to drive. I am very appreciative of the efforts made by Sean and Andy to complete the deal and have me on the road asap. They were both helpful, diligent and cre am very appreciative of the efforts made by Sean and Andy to complete the deal and have me on the road asap. They were both helpful, diligent and creative. The showroom is light airy and attractive. I'll be in for my first oil change soon and may partake of the coffee & treats available there. Many thanks for the assistance. More

From the very beginning, Mike has been patient, courteous and is a great person to work with. This is probably the best sales experience I have had and would recommend Mike to anyone who is looking to buy/le and is a great person to work with. This is probably the best sales experience I have had and would recommend Mike to anyone who is looking to buy/lease a new Infiniti. A truly satisfying experience. More

i called Sean Kass regarding a used Porche for sale on the internet. Sean answered my questions regarding the condition of the car and price. Andy Campbell took my information for the paperwork on a pos the internet. Sean answered my questions regarding the condition of the car and price. Andy Campbell took my information for the paperwork on a possible sale and a deposit to hold the car. I flew from Dallas to Detroit to check out the vehicle, and purchase, if driving and inspections proved positive. Mike Legg meet me at the airport and drove me to the dealership. We inspected and drove the car which was in excellent condition. They provided free "Carfax" reports and service records from the previous owner. Basically i said go, Andy had the paperwork ready and i was on the road to Dallas within 1 1/2 hours of arriving. The whole experience could not have been easier. I would highly recommend the dealership and individuals that worked with me. More

Overall my experience was good. The personnel were friendly and knowledgable. Mike Legg, my salesperson was very good at communicating throughout the sales experience. There were some issues with m friendly and knowledgable. Mike Legg, my salesperson was very good at communicating throughout the sales experience. There were some issues with my Mercedes Benz taken in trade that were addressed before I took delivery which did cause a delay of about 2 weeks. I was dissappointed with their handling of an issue that I became aware of the day I drove the vehicle home. The delaerships policy is to have 1/4 tank of fuel when delivering a used vehicle. That was just enough gasoline to get me to my home 65 miles away. Before taking the vehicle home I stopped for gas but learned the vehicle would not accept fuel unless you pumped it very slowly. I thought it may be the pump or something that perhaps I was doing wrong. Since there was no manual with the vehicle I had to wait for one I purchased to arrive in the mail. There was nothing in the manual that shed any light on the problem so I took the car to my local MB dealership and learned that it required a repair of almost $400. I believe that the dealership must have known of the issue since they did add fuel before I purchased the car. They denied any knowledge and I certainly can't prove them wrong. If they are correct, It was very unfortunate timing. I had hoped that they would step up and agree to split the repair cost but they apparently believe that the AS IS policy covers them. Perhaps thats correct but I would have felt much better if I could have pumped at least one tankfull before the condition appeared. Oh well, I guest customer satisfaction is not their highest priority. Jim Profeta More

Jeffrey Shuert continues to provide exceptional customer service each and every time I come in with my 2007 FX35. He is a pleasure to work with, and very professional, making sure that everything is well ta service each and every time I come in with my 2007 FX35. He is a pleasure to work with, and very professional, making sure that everything is well taken care of and to my satisfaction. More

Mr. Jeff Shuert, service consultant is a true professional who provides outstanding customer service and guidance for service to our EX35. We drive from Toledo, OH for service to our Infiniti du professional who provides outstanding customer service and guidance for service to our EX35. We drive from Toledo, OH for service to our Infiniti due to the quality we receive at Infiiniti of Ann Arbor. More

I drive up from Toledo, OH for all of my service including oil changes and tire rotations. Jeff is always friendly and greets me immediately upon my arrival. Even when I call to make my appointment including oil changes and tire rotations. Jeff is always friendly and greets me immediately upon my arrival. Even when I call to make my appointment he is awesome. I would never take my car anywhere else for service. It has to be good if I drive over 40 miles right??? More

Russ Parr was very helpful to my husband and myself. Russ took me for a test drive in the car and made me feel very comfortable driving. That is not an easy task for me, to drive a car belonging to someone e took me for a test drive in the car and made me feel very comfortable driving. That is not an easy task for me, to drive a car belonging to someone else with a stranger sitting next to me, and on snow covered roads in an area I am not familiar with. But, Russ made me feel like I belonged there behind the wheel. After closing the deal Russ explained all of the controls and features of our new car, and even programmed my phone to the car for me. Sean Kass was very attentive to my mother and husband while I was on my test drive. He was very personable and made them feel at home. Sean Kass helped work out a price with my husband and I at closing. I can tell you my husband does not usually spend his money freely, but he and Sean worked it out to both of our satisfaction, and we do not regret the money spent. Andy Campbell did the closing paperwork with my husband and myself in Andy's office. Andy did everything to make us feel comfortable. He was also very personable and attentive. He made us feel like we were sitting and having coffee with an old friend. He knew exactly what was needed and explained every piece of paper we signed. Our experience purchasing our new 2013 Infiniti FX AWD was wonderful at this dealer. They all are very knowledgable and work together as a team. The sale just flowed in sync. We are business owners ourselves, and it was so impressive to see everyone work together and make sure the customer was satisfied. More