Laguna Niguel Hyundai

Request for Resolution – Service Experience and Concerns Regarding Warranty and Communication *Read Yelp reviews* Dear Mr. Newton Lim, I hope this message finds you well. I’m reaching out in the ho Regarding Warranty and Communication *Read Yelp reviews* Dear Mr. Newton Lim, I hope this message finds you well. I’m reaching out in the hopes of resolving an unfortunate experience I’ve had with your dealership’s service department. I believe in giving you the opportunity to correct issues before escalating further with my close contacts at Hyundai corporate and beyond. I’m confident that you would want to be made aware of what has transpired. I recently brought my 2023 Hyundai Tucson—still under warranty—to your dealership for AC issues and other concerns. Unfortunately, the experience left me with unresolved problems and concerns that need your personal attention. 1. Concern Over Violation of California Privacy Law Your service representative, Brandon, recorded our phone conversation without informing me or receiving my consent. As you may know, California is a two-party consent state (California Penal Code § 632), and recording a confidential conversation without consent from all parties is prohibited. When I asked his manager, Mr. Tim Bright, about this, he said Brandon had obtained my consent, which is simply not accurate. I asked to review the recording if that were the case, but my request was denied. If you believe this was a misunderstanding, please clarify and resolve this appropriately. 2. Unresolved Warranty Repairs I’ve brought the vehicle in for service, but the AC issue—despite being covered under warranty—remains unrepaired. I was not informed in advance that no repairs had been made when I was called to pick up the car. Instead, I only discovered after returning home that none of the issues had been addressed, even though I had made them clear at drop-off. To accommodate the service visits, I incurred expenses for rental cars and Uber rides, thinking the problem would be resolved during that time. Unfortunately, the issue remains unresolved, and I am still without a working AC, which is particularly concerning with a baby in the car during the summer heat. 3. Refusal to Accept the Vehicle for Future Service Mr. Bright informed me that I would not be allowed to bring the vehicle back to your dealership, despite it being covered under Hyundai’s warranty. This came as a surprise, and I’m not sure it aligns with the spirit of Hyundai’s customer care or warranty policy. I’d like to believe your dealership would continue to support a customer under warranty and that this can be revisited. 4. Communication Gaps During Diagnosis Had a technician contacted me directly during the service appointment, I could have clarified the symptoms of the AC issue more precisely. Instead, I was told that if the issue couldn’t be quickly identified, the car would be returned the next day without resolution. I completely understand scheduling limitations, but I was hoping for a bit more collaboration to get the issue fully diagnosed. Additionally, I left voicemails for Brandon—both before and after the visit—and unfortunately, none of them were returned. This made the situation more difficult to navigate and contributed to the breakdown in communication. 5. Difficulty in Escalating and Obtaining Ownership Contact When I asked for your contact information in order to escalate my concerns respectfully, the request was declined. That’s why I’m reaching out now in this format—hoping to give you the opportunity to be aware of what happened and step in directly. What I’m Hoping For: Bring my vehicle back for proper diagnosis and repair of the AC issue. Reimbursement of rental and Uber expenses related to this ongoing problem. Clarification and, if necessary, resolution of the call recording matter. Reassurance that I can continue receiving warranty service through your dealership. More

I’m writing to express my deep frustration and utter disappointment with the way I was treated yesterday at Hyundai of Laguna Niguel while visiting from the Coachella Valley. After spending over two disappointment with the way I was treated yesterday at Hyundai of Laguna Niguel while visiting from the Coachella Valley. After spending over two hours trying to charge my Ioniq 6 at multiple Electrify America stations—across various locations and at least seven chargers—I discovered the problem was with my vehicle’s charging port. In urgent need of assistance, I went to Hyundai of Laguna Niguel expecting some level of support. Instead, I was met with indifference, dismissiveness, and outright hostility. The service advisor showed no empathy whatsoever. He told me to “go find a Level 1 or 2 charger,” despite my explaining that I was from out of town and that was not a realistic option. He claimed the dealership had no chargers onsite and refused to offer any help, beyond a rude and combative attitude. When I turned to the sales department, they made an effort and directed me back to service, assuring me the manager would assist. That turned out to be false. The manager not only refused to help, but berated me, accused me of being rude, and doubled down that there was nothing they could do—despite a Level 3 charger being visible in the front lot, contradicting what I’d been told. I then drove to Hyundai of Irvine, where I was treated with the professionalism and care I should have received from the start. They immediately diagnosed the issue, confirmed the charging port wasn’t engaging, provided a loaner, and had me back on the road within an hour—without attitude, blame, or excuses. They even fully charged my car and kept me informed every step of the way. Hyundai of Laguna Niguel should be ashamed of how they treat people. Their behavior was unprofessional, dismissive, and deeply unacceptable. They offered no solutions, no basic courtesy, and no integrity. At this point, I am not seeking any reply or explanation from Hyundai of Laguna Niguel’s management. It’s too late for that. More

Worst customer service EVER. I am kind blown away how they treat people. They do not value their customers. Listen to the negative reviews especially when it comes to Tim Bright. I am kind blown away how they treat people. They do not value their customers. Listen to the negative reviews especially when it comes to Tim Bright. More

My teenage son brought his car in because it was revving while switching gears. They said the problem is a crankshaft sensor issue. Cost to repair: about $800. After this is done, a tech calls him saying while switching gears. They said the problem is a crankshaft sensor issue. Cost to repair: about $800. After this is done, a tech calls him saying that now the car doesn't start because the batter is cleaning and needs a new battery cable for $400. Ok... It's weird since the car never had issues starting, but he trusts them. After both items are completed, the tech calls and says the car issue isn't fixed at all, and actually, it's a transmission issue! Cost to fix: about $4000. This is pure insanity! They completely misdiagnosed the actual issue, started throwing parts at the car, and kept wanting to "fix" something else that actually didn't fix anything. After talking to James Contreras who was the "service advisor" (who literally hung up on me as I was speaking) and the "manager" Timothy Bright (who didn't even apologize for his team's behavior and has the customer service skills of a rock), we got nowhere. There are several complaints against this location on the BBB website, and I understand why. We are filling a complaint as well for deceptive business practices and with Hyundai corporate. More

The absolute worst Service department I have ever seen. - If anyone is looking to easily steal a vehicle, wait outside this Service department where they leave unlocked vehicles with the keys inside and n - If anyone is looking to easily steal a vehicle, wait outside this Service department where they leave unlocked vehicles with the keys inside and no oversight -Jim has no business in any client facing role anywhere -Communication between Parts and Service is a joke -Communication between Service and Customers is nonexistent -Will not buy or lease another Hyundai from this location ever again -Do not buy or get service here, you'll regret it -Management aware and not interested in fixing More