Laguna Niguel Hyundai

Worst Service Department. They treat seniors and women horribly. Don't use them. Try another They treat seniors and women horribly. Don't use them. Try another More

I checked the inventory online and narrowed it down to two vehicles. I contacted Garland Latta and he ran some numbers and called me back with a very fair offer. I settled on the new Sonata. The finance p two vehicles. I contacted Garland Latta and he ran some numbers and called me back with a very fair offer. I settled on the new Sonata. The finance person had me fill out everything online and sign 80% of the documents. I live an hour from the dealership and Garland had a very nice lady deliver the car to my home and pick up the trade. I usually find the car buying process to be a pain in the ...... but Garland made it painless. More

Do not do any business with Mike! ! Spoke with Mike, he told me they have the exact car I want at their sister location. I was ready to buy and pick it up same day. He told me I nee ! Spoke with Mike, he told me they have the exact car I want at their sister location. I was ready to buy and pick it up same day. He told me I need to fill out credit application in order for him to bring the car. I did the application as instructed, then received a call from a different guy Aaron, who I didn’t know at the time, ran my credit and asked what car I’m interested in because he knows nothing about it, and neither does the manager, because Mike never did anything about it yet. Frustrated, I directly spoke with the manager Carl, who seemed helpful and told me I need to reply to his email of car proposal and and he will go get the car. Few minutes later I received a call from Mike telling me the car I wanted is actually sold and without apologizing he ignored the whole issue and moved on to try to sell me a totally, completely, different car! I was furious!! How are you going to run my credit and not even have the car???This place is unprofessional and unorganized to say the least!! Mike was horrible! Horrible with communication, and lacks basic social skills. I tried to get a hold of the manager Carl who never returned my calls or email. He knew they screwed up, but never owned up to their mistakes. I ended up going directly to the sister location, and bought the exact car, Laguna claimed was “already sold.” DO NOT do any business with them!! More

Leased a 2023 Ioniq 5. Price was negotiated online before I stepped in the dealership lot. Entire process was quick. Dealt with Arash (Internet Sales Manager and Gordon Price was negotiated online before I stepped in the dealership lot. Entire process was quick. Dealt with Arash (Internet Sales Manager and Gordon (Finance Manager). Both couldn't be more courteous and professional regarding the transaction. Will want to work both again. More

I had a great experience working with Mike Nam on purchasing my new Ioniq 5 SEL AWD. He is very easy to work with, no xx or any funny business just stright to the point with no surprises, exactly how purchasing my new Ioniq 5 SEL AWD. He is very easy to work with, no xx or any funny business just stright to the point with no surprises, exactly how a dealer should operate. I've visited 3 other dealerships(Fontana, Russel Westbrook Anaheim, Glendale and had terrible experiences at all three with bait and switch tactics, and rude customer service. If it wasn't for Mike Nam and this dealer I was planning to purchase a different EV vehicle so glad I found this place. This is my 7th Hyundai/Kia vehicle in the past 10yrs and I will definitely be recommending and purchasing more in the future from this dealership. Thank you Mike Nam. More

My salesman was very professional and very polite. I really enjoyed speaking with Kyu and Hannah Davis and I love my new car I really enjoyed speaking with Kyu and Hannah Davis and I love my new car More

Super helpful and made buying a car easy from when I walked in to when I left walked in to when I left More