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Laguna Niguel Hyundai

Laguna Niguel, CA

3.5
917 Reviews

28432 Camino Capistrano

Laguna Niguel, CA

92677

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Showing 917 reviews

May 09, 2025

I’m writing to express my deep frustration and utter disappointment with the way I was treated yesterday at Hyundai of Laguna Niguel while visiting from the Coachella Valley. After spending over two More

by AL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon
May 09, 2025 -

Laguna Niguel Hyundai responded

We understand having issues with a vehicle can be extremely frustrating, however, it's not fair to say we did not offer you support. The advisor you spoke with did offer to have your vehicle assessed for not charging properly. Unfortunately, loaner vehicles are reserved by appointment and we did not have any available when you had walked in. In regards to the level 3 charger out front of sales, that was being utilized by a customer purchasing a vehicle and was unavailable for use at that time. We are glad to hear your vehicle has since been repaired.

May 09, 2025 -

AL responded

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May 09, 2025 -

AL responded

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May 09, 2025 -

AL responded

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May 09, 2025 -

AL responded

To be honest—if your team had genuinely offered to help me, I wouldn’t have felt the need to go to another dealership. While I wasn’t fully stranded yet, the potential of being stranded was very real if I couldn’t get my car charged. I came in urgently seeking support, and what I received instead was indifference, misinformation, and no meaningful effort to assist. To be clear: I wasn’t asking for you to charge my vehicle—I was asking if you could help diagnose the issue with my charging port or offer a path to get it fixed. That basic request was met with a dismissive attitude and no solutions. I was never told a diagnostic could be performed. I was told there were no chargers on-site—which was clearly not true, as a Level 3 charger was visible right in front of the sales office. No one offered to use it to test the port, check the system, or provide any hands-on support. When I was told there were no loaners, I wasn’t given a single alternative—not even an offer to help arrange a rental through a local agency like Enterprise or Avis. I was simply turned away and left to deal with the situation on my own. That’s not customer service—it’s a failure to show even basic care or responsibility. The other dealer I went to, despite also being busy and having their charger in use, moved vehicles to check mine right away. In less than a minute, they diagnosed the issue with the port and got me back on track. They understood the urgency and able fix the problem.

January 25, 2025

Worst customer service EVER. I am kind blown away how they treat people. They do not value their customers. Listen to the negative reviews especially when it comes to Tim Bright. More

by UnhappyCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Pacheco, Daniel Martinez, Tim Bright
Jan 26, 2025 -

Laguna Niguel Hyundai responded

Steve Pacheco and Daniel Martinez have not worked for Laguna Niguel Hyundai in quite some time. We are unable to gather visit information based on your username, however, please do not hesitate to reach out to us by phone at (949) 485-3750 if there is anything we can do to rectify any remaining issues.

January 01, 2025

Worst Service Department. They treat seniors and women horribly. Don't use them. Try another More

by dr.debferber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Bright
December 06, 2024

My teenage son brought his car in because it was revving while switching gears. They said the problem is a crankshaft sensor issue. Cost to repair: about $800. After this is done, a tech calls him saying More

by MommaBear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Bright
Dec 06, 2024 -

Laguna Niguel Hyundai responded

We understand having issues with a vehicle can be frustrating and we do our best to make the process as seamless as possible for our customers. Unfortunately, with 160,000 miles on your son’s vehicle, requiring maintenance and replacement parts does become more common. We did keep your son up to date throughout the entire process to ensure he was informed on the issues found and provided approval before work was done. We take your customer service feedback seriously as we pride ourselves on providing five-star service. Upon reviewing your phone call with James, we did hear him respectfully addressing your concerns and did not hear him hang up the phone call prior to the conversation ending. Again, we truly do understand accruing vehicle repair costs can be challenging; however, we strive to provide professional Hyundai Certified Service at a fair price.

October 03, 2024

The absolute worst Service department I have ever seen. - If anyone is looking to easily steal a vehicle, wait outside this Service department where they leave unlocked vehicles with the keys inside and n More

by maurice335
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim
Oct 04, 2024 -

Laguna Niguel Hyundai responded

We can assure you we have multiple lot attendants in the service bay at all times monitoring vehicles and greeting customers. We do apologize that the incorrect part was ordered and are very sorry for the frustration this has caused. Once we identified the problem with the part, we acted as quickly as possible to rectify this for you.

Oct 05, 2024 -

maurice335 responded

I can assure you this is bold faced lie. The defective part issue is still not rectified. We are still driving a car with a defective part. I called in this week for an update and no one in Parts or Service could find the supposed already delivered additional part to suplement the first incomplete part, after Parts and Service did not bother to check the originally delivered part for correctness and completeness and allowed me to waste 1.5hrs coming to the dealership for no reason while the part sat there for a week meanwhile sending a POST CARD to schedule the meaningless appointment to come in immediately otherwise threatening the part was getting returned. Get your act together. Why don't Service and Parts talk to each other? Why does a customer talk to four people when they call in to still not get an answer? I still have not received a call back verifying receipt of the correct parts. Does that sound like rectifying anything as quick as possible? Pull the lot video and post it here of the "multiple lot attendants". I walked up to my unlocked car with no one around and the keys sitting in the cup holder. Another bold face lie. For anyone looking to go over the heads of this uninterested dealership, contact Michael Poirier, VP of Aftersales and Customer Experience, Hyundai Motor America, at mpoirier@hmausa.com and share how bad your experience has been at Hyundai Laguna Niguel. Finally, Jim is terrible. Thank you.

Oct 15, 2024 -

maurice335 responded

Update: After speaking with Tim Bright, Service Department Manager, and GM, Garland Latta, this situation has been resolved to our satisfaction. We're grateful to both for their attention to this matter, quick resolution, and commitment to future improvements.

August 23, 2024

I checked the inventory online and narrowed it down to two vehicles. I contacted Garland Latta and he ran some numbers and called me back with a very fair offer. I settled on the new Sonata. The finance p More

by stokes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garland Latta
September 18, 2023

Do not do any business with Mike! ! Spoke with Mike, he told me they have the exact car I want at their sister location. I was ready to buy and pick it up same day. He told me I nee More

by Amanda
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Mike and Carl, Aaron Vega
June 06, 2023

Leased a 2023 Ioniq 5. Price was negotiated online before I stepped in the dealership lot. Entire process was quick. Dealt with Arash (Internet Sales Manager and Gordon More

by dailungcar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arash
July 25, 2022

I had a great experience working with Mike Nam on purchasing my new Ioniq 5 SEL AWD. He is very easy to work with, no xx or any funny business just stright to the point with no surprises, exactly how More

by jyooIONIQ5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Nam
July 10, 2022

My salesman was very professional and very polite. I really enjoyed speaking with Kyu and Hannah Davis and I love my new car More

by XCbeast21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyu, Hannah Davis
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