Laguna Niguel Hyundai

Stay Away! I received an email from Hyundai offering a gift card if I test drove a car. After I downloaded the paperwork for this, my phone started ringing... Tu I received an email from Hyundai offering a gift card if I test drove a car. After I downloaded the paperwork for this, my phone started ringing... Turns out a salesman was calling me to "schedule" a test drive. I have enough to do and would much rather test drive a car at my own convenience and not receive calls at work from random ph numbers. In any case I told Jaime - the salesman that called- I would see him the following Sat. I met him and sat for a few minutes with him. His first questions was "So what brought you in here today? Did you see our ad?" I said "No. A gift card promo offer and my lease it coming to term did it." ... He just said "Oh". (Stupid me - WHAT WAS THE AD OFFERING ??? He sure as heck didn't show me). In any case here's the deal: Jaime is not perfect. Neither am I. I had to follow-up with him about the gift card. I still don't have the cargo net (but Jaime says I can keep calling and I come get it when it arrives :)) - but at all times we treated each other with RESPECT. I cannot say this for your Finance Manager, Alex. He is extremely rude, condescending and refuses to answer a direct question, lied to me - Jaime told me that to make this deal his Manager was going to pay my first month's lease payment. When I told Alex this, he quite rudely pointed to one area of the paperwork and said "It says 35!" (well, yes it does but upon later examination, another area of charges I'm responsible for it has the first month's payment amount = that make 36, Alex :) I'm just pointing this out for his "own education"). In any event, a few days after the deal Alex called me at work and rudely insists that I come down that day to dealership because they cannot get the lease funded. I feel that he insinuated, more than once, that the problem was ME. I had to pull it out of him that there was an "error" made and I was charged for something I should not have been. Well when I went down there to help him correct HIS MISTAKE, he was beyond rude to both my father and myself. I will never do business with this dealership again. More

Satisfied customer My experience at Allen Hyundai met my expectations as they delivered the vehicle that we were researching for several weeks. We are satisfied with our My experience at Allen Hyundai met my expectations as they delivered the vehicle that we were researching for several weeks. We are satisfied with our purchase and look forward to many years of service from our new Santa Fe Sport. More

Dave Thompson's review This is the second car that I've leased from Allen Hyundai. The car is a great value and the folks at Allen don't waste my time. Cris was great to wor This is the second car that I've leased from Allen Hyundai. The car is a great value and the folks at Allen don't waste my time. Cris was great to work with. There was a little confusion is working with Alex the finance manager. Cris worked it our for me and got everything resolved to my satisfaction. Blair was very helpful as well. More

Amazing Aaron Vega Salesman!! Aaron Vega and Cameron Allen are wonderful and very professional! If it weren't for them I wouldn't have purchased my new 2017 Tucson! The GM was ver Aaron Vega and Cameron Allen are wonderful and very professional! If it weren't for them I wouldn't have purchased my new 2017 Tucson! The GM was very unprofessional and argumentative! More

Great job Entire experience was very good from start to finish. Would strongly recommend to all my friends and family. Great job from everyone worked with. Tha Entire experience was very good from start to finish. Would strongly recommend to all my friends and family. Great job from everyone worked with. Thanks More

Wonderful experience I have bought quite a few cars in my lifetime and this was by far the best experience I have ever had. I had been working with another dealership clos I have bought quite a few cars in my lifetime and this was by far the best experience I have ever had. I had been working with another dealership closer to home but they were unable to acquire the exact vehicle I wanted. I went on Hyundai's website and checked the dealer inventory, and found the car myself. When I showed up, they were already familiar with me because the other dealership had been trying to work out a trade. The car was there, I was pre financed, and the whole process only took a little over 2 hours. I never felt pressured or like I was being brow beaten into things I didn't want or need, a pet peeve of mine with car dealers. Everybody was very nice, well informed, and went above and beyond to make sure my son and I were comfortable and satisfied. Alex and Chi were both wonderful to work with. More

Survey I had a great experience at Allen. I was able to get a new car at a great price and we had great customer service. I had a great experience at Allen. I was able to get a new car at a great price and we had great customer service. More

Review of Allen Hyundai Overall, I was very pleased with my experience at Allen Hyundai. Having not owned a car for over 5 years, the employees at this dealership were very p Overall, I was very pleased with my experience at Allen Hyundai. Having not owned a car for over 5 years, the employees at this dealership were very patient with me, showed me several options, and helped me to understand the value of my purchase. From sales to finance to service, the entire process was seamless and very helpful. The employees also offered my boyfriend and I beverages while we waited and ensured that we were comfortable during the process. I will definitely return to this dealership for future purchases and recommend them to my friends! More

Chad Reed Santa Fe Sport purchase Great experience and I go back to make another purchase and/or recommend Allen Cadillac to my friends or family. It was the best experience I have had Great experience and I go back to make another purchase and/or recommend Allen Cadillac to my friends or family. It was the best experience I have had ever when walking into a lot to buy a car More

Great Family run dealership Allen Hyundai made us feel appreciated for our business in buying a vehicle from them. They all had to stay over closing time to finish our deal and Allen Hyundai made us feel appreciated for our business in buying a vehicle from them. They all had to stay over closing time to finish our deal and never once seemed like they were trying to rush us out of there. Nice, honest and great deal on our vehicle. So glad we made the drive from Placentia down to Laguna to get the car we wanted at the best price in Orange County that we could find - no strings attached - price listed on internet was price they sold us car for with no hidden charges!! More