Laguna Niguel Hyundai

This dealership is incompetent and technicians cannot be trusted. I brought my 2017 Hyundai Sonata in because it was burning oil, had a rattling noise and no power. I wanted an oil consumption test as it trusted. I brought my 2017 Hyundai Sonata in because it was burning oil, had a rattling noise and no power. I wanted an oil consumption test as it was burning oil every other week for a year. They put up on lift to seal it for testing, but said they found a crack in the oil pan and nothing could be started. They had no oil pans in stock until Dec 11th, more than a month away. They kept my car for 2 days to address my other concerns, they said they couldn't replicate what I was saying. Now I was on the hunt for an oil pan being very concerned about my engine, I asked what happens if I put in an aftermarket oil pan, will it void my warranty? I was told it would not by the service advisor. After I purchased an aftermarket oil pan I called to confirm that my warranty would still be ok, talked to Tim, Service Manager he said no but really wasn't sure. The service advisor gave my Hyundai's phone # to check for myself. To date still haven't heard from Hyundai. I picked up my car after the two days and assumed they would have checked the oil and the engine. My car ran completely out of oil from Wednesday night to Monday morning. Oil light blinking on and off as it did when I brought it in. I called and told them my car ran out of oil and they said its the leak in the oil pan. I questioned why they delivered car to me with no oil, they say they checked it. I found a OEM oil pan at Tuttle Click and took it in for service the next day. I was told there is no crack in my oil pan but now I need a new engine! I believe no service technician at Laguna Niguel even touched my car they just didn't want to deal with a customer that wasn't a "regular "customer, as put by the Service Manager, Tim! I was told I put cheap gas in that's why it rattles or Pings. I said I don't think they even checked oil and was told his service technicians have over 20 years of experience. I beg to differ, how do you see a crack that isn't there? Wasting precious time dealing with a dealership that just doesn't care, spending my time ordering an aftermarket oil pan and waiting for someone to answer my warranty question. In the mean time my cars engine was being damaged! If you are a Hyundai dealership you should be open to all customers regardless because you represent Hyundai and good customer service gets a loyal customer. I bought a car from this dealership when it was Allen Cadillac and had my first Hyundai Sonata serviced at Allen, they were great. The new ownership is killing their reputation. Thank you Tuttle Click for helping me and finding the issue immediately and taking good care of my needs. More

The expirence was very professional, quick, and my appointment was on time. Alex, my service representative was very organized, polite and his follow up was great. appointment was on time. Alex, my service representative was very organized, polite and his follow up was great. More

Matthew Epps our sales person took the process of buying a car and made it a pleasant no hassle or pressure situation. Thanks Matt!!!! a car and made it a pleasant no hassle or pressure situation. Thanks Matt!!!! More

Excellent service! Efficient and friendly staff. Danny Martinez is the best!! Highly recommend for service. Martinez is the best!! Highly recommend for service. More

Scott in service is top notch. Kudos to Angel and Alex as well. The entire environment has been 2nd to none since I bought the car one year ago. Way to go guys! well. The entire environment has been 2nd to none since I bought the car one year ago. Way to go guys! More

I had a mixed experience with this dealership. I am giving a reluctant "yes" on the recommendation. If they fix some (simple) problems, I think it would be a better experience for someone coming in to giving a reluctant "yes" on the recommendation. If they fix some (simple) problems, I think it would be a better experience for someone coming in to drop tens of thousands in $. First, although I made an appointment, the car was not ready when I arrived; moreover, the salesman with whom I made the appointment did not arrive for 25 minutes. Otherwise, the staff was mostly courteous and friendly. More

Who is the owner of this dealership in Laguna Niguel? Do they really believe this is how customers to be treated. ...only the Owner please. We do want to purchase but not from the staff represent you Lyne they really believe this is how customers to be treated. ...only the Owner please. We do want to purchase but not from the staff represent you Lynette More

They are the worse dealer I have been to wouldn't even look at my trade and the sales manager didn't seem to care if I was interested in buying look at my trade and the sales manager didn't seem to care if I was interested in buying More

I made an appointment with Mike to see the car, they didn’t prepare the car for me, the battery was dead and they couldn’t even open the doors. they asked me to come on the next day. Before I left I onl didn’t prepare the car for me, the battery was dead and they couldn’t even open the doors. they asked me to come on the next day. Before I left I only asked if the price is negotiable, and the answer I got was “ ma’am, You can sign A finance or you can go”, So I left. I will never recommend them to anyone!!! More

Absolutely a nightmare to deal with. We negotiated a contract to lease and then 3 months later they try to submit a new contract with fraudulent terms & signatures. They won't last long in business comm contract to lease and then 3 months later they try to submit a new contract with fraudulent terms & signatures. They won't last long in business committing FRAUD. We have all documents in hand, so hopefully their GM will step up and fire their staff for committing fraud and contact us to correct this discrepancy ASAP to avoid further legal problems. RUN FROM THIS DEALER & NEW MANAGEMENT..TOTAL FRAUDS! More