Laird Noller Hyundai

Laird Noller Hyundai responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Matt and Josh provided you and your wife with exceptional service. We'll be sure to pass along your praise to them. If you ever need anything else or have any further questions, don't hesitate to reach out. We appreciate your business and hope to see you again in the future! Congratulations on our new vehicle!

Laird Noller Hyundai responded

Thank you so much for your fantastic review! We're thrilled to hear that Todd provided you with an awesome car-buying experience at Laird Noller. Making the process smooth and painless for our customers is always our goal, and we're delighted that Todd exceeded your expectations. Your recommendation means the world to us, and we truly appreciate your kind words. Thank you for choosing Laird Noller, and we hope you enjoy your new car to the fullest!

Laird Noller Hyundai responded

Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Josh and Christian provided you with exceptional service and made your car buying experience stress-free and enjoyable. At Laird Noller Hyundai, we strive to offer a no-haggle, transparent, and fair pricing model, and we're delighted that you found value in that approach. We're also glad that we could assist you in finding the perfect vehicle that matched your criteria. We appreciate your recommendation and your trust in us. It's fantastic to hear that you're now proud owners of two Genesis vehicles! We look forward to serving you again in the future whenever you need to purchase another car. Thank you again for choosing Laird Noller Hyundai! Safe travels in your new vehicles!

Laird Noller Hyundai responded

Thank you for your glowing review! We're delighted to hear that Todd provided you with exceptional service and helped you find the perfect vehicle. At Laird Noller Hyundai, we strive to ensure that every customer has a positive and personalized experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

Laird Noller Hyundai responded

We appreciate your feedback and want to clarify that the fee you mentioned isn't for the warranty itself. Our dealership offers additional beneficial add-ons beyond the warranty which cannot be removed, and are designed to provide extra coverage and peace of mind for our customers. While the warranty is indeed included with every purchase, we put these additional benefits on the car from the beginning, such as the paint protection, nitrogen filled tires, and the theft protection; we are unable to just remove these from the car in order to remove the fee. We apologize if there was any confusion or miscommunication regarding this during your purchase process. If you have any further questions or concerns, please feel free to reach out to us directly. We have the opportunity to learn and train on this for the future. Thank you for bringing this to our attention, and we value your input as we strive to improve our customer experience.

Laird Noller Hyundai responded

We apologize for any confusion regarding the name. We're glad to hear that Joe Kelly, the sales manager, and the finance team provided you with a great experience. Your satisfaction is our priority, and we appreciate your feedback. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us for your automotive needs!

Laird Noller Hyundai responded

We're truly sorry to hear about your experience with your 2016 Hyundai Santa Fe. We understand your frustration, and we want to assure you that we strive to provide the best possible support for our customers. Unfortunately, decisions regarding warranty coverage and repairs are ultimately determined by Hyundai Corporate, and we are limited in what we can do in such cases. We empathize with your situation and regret any inconvenience this has caused. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We value your feedback and appreciate your loyalty to our brand. Please keep in mind our other brands that we offer for your future purchase.

Laird Noller Hyundai responded

Thank you so much for your wonderful review! We're thrilled to hear that your experience with us, from test drive to finance to final purchase, was quick, painless, and even enjoyable. Our team works hard to ensure that every customer feels comfortable and at home throughout the entire process. We appreciate your kind words and your business. If you ever need anything in the future, don't hesitate to reach out. We're here to help!