Laird Noller Hyundai

This is the third time I have come to the Laird Noer hyundai service center and have been treated poorly. Todd was amazing and he tried to address all the issues on the other hand when he tried to fix m hyundai service center and have been treated poorly. Todd was amazing and he tried to address all the issues on the other hand when he tried to fix my windshield wipers that were not going all the way down and went in the office and asked for assistance from the other gentleman they came back to my car spent a minute or so went back in the office and I was told oh we took pictures of when you came in earlier and your wipers were already up like that so we can't do anything further for you we can charge you 190 for a diagnostic test, but we can't do anything more since it was brought in that way I'm either talked down, told that I am taking care of my car poorly and list off the things that I need to do better like I'm a kid and just overall poor customer service. Again this trip Todd was amazing and my frustration was not with him, it was with the other gentleman in the office that always looks like you're bothering him and he has better things to do. More

Joshua's very accommodating and was able to explain complex issues about my vehicle since I'm not that very knowledgeable with cars. My car is in good condition now after my last appointment. complex issues about my vehicle since I'm not that very knowledgeable with cars. My car is in good condition now after my last appointment. More

We choose to go to Laird Noller Hyundai in Lawrence. We found our car in Topeka but do the maintenance in Lawrence because that is where we live. Both locations are amazing! We found our car in Topeka but do the maintenance in Lawrence because that is where we live. Both locations are amazing! More

The mechanics were very helpful and do a great job taking care of my car every time care of my car every time More

Had my first oil change, something wasn't right and we were leaking oil. They took excellent care of us and got things fixed up for us. Thank you were leaking oil. They took excellent care of us and got things fixed up for us. Thank you More

Always great to work with. Efficient and thorough. Todd was very helpful in getting my service needs taken care of Efficient and thorough. Todd was very helpful in getting my service needs taken care of More

Service department is always a pleasure to work with. Only wish I have is that this location had a body shop. This doesn't change my 5 star rating in any way but future work involving a Hyundai Body Shop Only wish I have is that this location had a body shop. This doesn't change my 5 star rating in any way but future work involving a Hyundai Body Shop will have to be done at another Hyundai dealership that can complete repair start to finish on property. More

Had to call after a couple months to get the title. Then when trying to tag the car we find out that the title is not clear for us to tag. Had to drive back to Lawrence to get another temporary tag til Then when trying to tag the car we find out that the title is not clear for us to tag. Had to drive back to Lawrence to get another temporary tag till the title is fixed. Not a good experience More

*AVOID THIS DEALER AT ALL COSTS* I Purchased a vehicle From Them 12-12-2024 With Dealer Limited Warranty Of 90 Days Or 3k Miles I Returned The Vehicle The Next Day Because was Driving Strangely. I Was From Them 12-12-2024 With Dealer Limited Warranty Of 90 Days Or 3k Miles I Returned The Vehicle The Next Day Because was Driving Strangely. I Was Gaslit And Told Nothing Was Wrong With it After Almost 3 Weeks. I Requested They Trade me Out With 5 Day Return Policy As Listed On There Website But They Declined. I Brought it Back Again This Time With a Check Engine Light. They Claimed They fixed The Issue after Replacing the Head of motor. I Brought Back 2 Days after This Service Because The Same issue appeared again. The Service Dept Stated They Did Could Not find The Issue (The Vehicle Idles Loudly). I Decided To Take It To Lexus Dealer And Paid Diag So They Could Verify The Issue. Lexus Dealer Verified Issue It is a Bad direct Fuel Injectors. Took Back To Service Who Stated They Probably Wouldn't Fix Due To Cost Being Over 4k I Spoke With Sales Manager Morgan Who Advised me There Wasn't Really An Issue the Vehicle is Fine And I Would Need To Wait until the Car Became Non-drivable For The Issue To Present it Self. He Advised I Could Trade Out I Received The Appraisal And They Deducted 8k For Engine Replacement. When I Asked Why Was This Deducted Since They said the vehicle was fine. I Escalated It To The General Manager Georgina Who Advised That the Vehicle Is Not Under Warranty Since Its Been 90 Days. I Advised Her This is An ongoing Issue Since I Purchased The Vehicle And Then She Stated The Fuel Direct Injectors Are Not Covered Even Though it is Apart of the motor/Engine. I Told Her About The Previous Repair Then She Tried Saying There Was A Limit Since The had Already Tried To Repair It. (I Have The paperwork There is Not). Then She Stated They Had Done Work Prior To Selling Me The Vehicle Proving They knew About This Issue Prior To Sale Of Vehicle This is a Clear case of Fraud & misrepresentation By Licensed Dealer. More

Grew service and terrific people top to bottom! They bent over backwards to help me out when they weren’t required to. They bent over backwards to help me out when they weren’t required to. More