Lake Chevrolet - Service Center

could have been better recieved a letter in april 2019 stating a extended warranty for a known issue with the side blind zone alert system for which i was having problems w recieved a letter in april 2019 stating a extended warranty for a known issue with the side blind zone alert system for which i was having problems with. I called lake to schedule a appointment. They informed me the part will be ordered. In november of 2019 they called and said part came in Which in my opinion is a unacceptable amount of time. so i brought the car in and was told they would replace the sensors. they called me and stated that because during the time i was waiting for the part the warranty expired. They would have to get approval from gm and could not do the job until such approval was granted. So i was without a car for 3 days waiting for approval. Well i needed the car after 3 days and when i came to get the car they informed me they finally received approval. so i had to bring car in for a second time to get job done. It is apparent that lake is not concerned about the inconvenience that it may bring upon its costumers. The service advisor stated "this is very frustrating for me" just imagine how frustrating is was for us. More

Radio Reception Had trouble with radio reception , found out base of antenna holder was cracked and needed new antenna also , took 4 hours and $600.00, but works grea Had trouble with radio reception , found out base of antenna holder was cracked and needed new antenna also , took 4 hours and $600.00, but works great now ! Thanks to Mackensey for getting me in before Christmas ! More

Very nice Amazing staff. Very friendly and clean, fast service. Satisfied with the work I had done. Never knew I had a warranty on my car until the day I came i Amazing staff. Very friendly and clean, fast service. Satisfied with the work I had done. Never knew I had a warranty on my car until the day I came in for an oil change. More

Oil change Timely service very nice waiting room.Etc etc etc complimentary car wash was not very good do a better job or not at all I had to get another wash to Timely service very nice waiting room.Etc etc etc complimentary car wash was not very good do a better job or not at all I had to get another wash to make it look decent. More

Recall on Chevy Malibu Was a last minute fix, but Glen was great in setting up the appointment and managing my expectations on getting my car repaired. Dropped everything o Was a last minute fix, but Glen was great in setting up the appointment and managing my expectations on getting my car repaired. Dropped everything off and Tony took it from there. Was able to get somethings done for work in the wait area and was out of there in an hour and a half. Friendly convenient service. More

Great Steve at service was excellent. He is the best employee there. He is the reason we come there and would not have it any other way. He is always Steve at service was excellent. He is the best employee there. He is the reason we come there and would not have it any other way. He is always happy and smiling and very polite and friendly. He’s a true keeper and the best by far More

Glen is the best Great experience with Glen Lewis. Have been back 3 times and he is fair, honest and doesn’t mess around. Had to completely redo corroded brake lines o Great experience with Glen Lewis. Have been back 3 times and he is fair, honest and doesn’t mess around. Had to completely redo corroded brake lines on my 2004 Suburban, very big project and Glen came in below his quote by several hundred dollars. I will be back with all my needs and will hopefully keep my truck running way beyond 200k. More

GM recall handled ! I brought my vehicle to Lake as their closer than where I bought it. The vehicle was brought in for a GM recall, while i was checking in, my service a I brought my vehicle to Lake as their closer than where I bought it. The vehicle was brought in for a GM recall, while i was checking in, my service advisor Alex told me he would also take care of 2 other recalls i was completely unaware of. That's the sign of good service, when their not hiding unknown things from you. I have a good feeling with this dealership. More

Decent service with the potential to be great Scheduling is great, checking in is ok (they need to explain the paper work not just ask you to sign), wait time for an oil change and tire rotation w Scheduling is great, checking in is ok (they need to explain the paper work not just ask you to sign), wait time for an oil change and tire rotation was acceptable. Where they could really improve is making sure that the service associates are informed on the promotions they are advertising. Only one out of the four associates new about the promotion I asked about and how to enter the transaction. So they definitely weren’t going to know to tell me about that promotion ( or any other deal). It definitely was something that saved me money but I had to work to get it. I made the associate figure it out. But they were happy to do and was a good sport about it. More

Body shop I can always depend on the knowledgeable Service representatives to take care of my Automotive needs. Whether it is service Maintenance or the I can always depend on the knowledgeable Service representatives to take care of my Automotive needs. Whether it is service Maintenance or the auto body shop. More