Lake City Toyota - Service Center

Repairs Recently, my wife and I were returning home from Texas when we had a problem with our '13 Tundra just outside Lake City. Not wanting to be stranded b Recently, my wife and I were returning home from Texas when we had a problem with our '13 Tundra just outside Lake City. Not wanting to be stranded by the highway, we immediately set course for the nearest Toyota store, which was Roundtree-Moore. It was later in the afternoon but they immediately took the truck into the shop and began servicing it. BTW, there was no check engine light and, therefore, no computer codes to assist. By about 4:00. maybe 4:15, the service advisor, Michael, told us the mechanic, their No. 1 guy, had diagnosed the problem to be a bad fuel pump. $1,159. But it was so late in the day, we'd have to stay overnight. The trip's purpose was to pickup a new camper in Rice, Texas and Roundtree-Moore was gracious enough to allow us to stay in our camper on the lot overnight waiting for the repair the next day. Michael and the Acquisitions Manager both took time to offer valet, suggest best nearby restaurants and offer other assurances. They both went out of their way to inform us and make us comfortable. Kudos to them both. However...next day, repair was completed by 9:30 and we were on the road soon thereafter only to reach Kingsland, GA, buy fuel and the same problem arose again. I immediately called my local mechanic, started describing the issue and, before I could finish, he diagnosed the problem as a stuck purge valve, a relatively inexpensive fix. Said he'd seen it many times with Toyotas. To be fair, the fuel pump checked at about 3/4 correct output so there was a problem-in-the-waiting there but it wasn't THE problem. Long story short...Roundtree-Moore impressed as a great dealership with professional and courteous staff. I'd be happy to purchase a vehicle there. But, in our case, the service department proved inadequate. I can't recommend service department since I spent so much and the problem was not be resolved. More

Service The service department is awesome I always took my Highlander to them. They always service my automobiles they do my oil changes and maintenance th The service department is awesome I always took my Highlander to them. They always service my automobiles they do my oil changes and maintenance they let me know if there is something wrong More

New vehicle purchase and service experience Not only did I purchase a new vehicle I also visited the service department for some modifications. Both sales and service went above and beyond to a Not only did I purchase a new vehicle I also visited the service department for some modifications. Both sales and service went above and beyond to accommodate me in this experience. More

Great ! Very helpful, Courteous There in find the right vehicle for us. If I any question and they did know the answer find them out. Knowledgeable of the v Very helpful, Courteous There in find the right vehicle for us. If I any question and they did know the answer find them out. Knowledgeable of the vehicle and self . Especially for John sobie. Also follow up calls to make sure we were satisfied with our car . More

To say I’m impressed with the level of customer service Mitchell provides would be an understatement. I came in for the first maintenance on the new vehicle I purchased and Mitchell got me taken care of qu Mitchell provides would be an understatement. I came in for the first maintenance on the new vehicle I purchased and Mitchell got me taken care of quickly. Also while waiting I observed him providing outstanding customer service to every person waiting on their vehicles. He explained in detail what was being done to the vehicle and even what the next service would consist of. I am not only highly satisfied with the way he handle my service but I am also very impressed with how he handle every customer that was there for service as well. He’s a hard worker and a huge asset to this dealership. More

NEW2019TUNDRAOWNER. Not very pleased with this dealership. I take my truck elsewhere for ALL my needs. ILL NEVER PURCHASE HERE AGAIN! RATE 0 STARS!!! 1 dealership. I take my truck elsewhere for ALL my needs. ILL NEVER PURCHASE HERE AGAIN! RATE 0 STARS!!! 1 More

Service Mitch is very professional and gives the best available advice on maintaining the life of my Toyota no matter what year the car is. He is very detaile Mitch is very professional and gives the best available advice on maintaining the life of my Toyota no matter what year the car is. He is very detailed with his best explanations so that I understand why a repair or maintenance is needed. More

My experience with this dealership is great. This the dealership I have ever dealt with in 50 plus years of buying vehicles. I have purchased 8 Tindras and 3 Sequias from these folks, especially This the dealership I have ever dealt with in 50 plus years of buying vehicles. I have purchased 8 Tindras and 3 Sequias from these folks, especially from Gus Rentz. More

Great, quick, and fast customer service! An accessory for the new Tacoma was ordered late Thursday afternoon, and they called me Friday morning for an appointment to have the running boards i An accessory for the new Tacoma was ordered late Thursday afternoon, and they called me Friday morning for an appointment to have the running boards installed at 11:00 Friday morning. I was only there 50 minutes. Installed with perfection in less than one hour. Now, that's great customer service! More

Friendly I only went in to have my truck serviced and ended up walking around looking ended up trading my rav 4 in and getting a new highlander I only went in to have my truck serviced and ended up walking around looking ended up trading my rav 4 in and getting a new highlander More