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Lake Ford - Service Center

Milwaukee, WI

4.3
2,042 Reviews

2,042 Reviews of Lake Ford - Service Center

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February 11, 2020

Friendly service Gena and Brad were awesome. Friendly, caring service. Service took a little longer than expected but they kept me informed and call when work was co More

by choocheemo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gena Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Ory
February 10, 2020

Charged me $150 for them to plug my car to OMDB to tell me nothing wrong. I could have taken it to Autozone for free More

by Denisepilot
Recommend Dealer
No
Employees Worked With
Chad Sandman
Mar 02, 2020 -

Lake Ford responded

Please contact me about your service visit. Thanks Jessie 414-817-3125

February 10, 2020

I had a scheduled visit for service on my escape. The service was done as planned and quicker then expected. I was very satisfied with the work. More

by eobrien187
Recommend Dealer
Yes
Employees Worked With
Caleb Repinski
February 10, 2020

Great Dealership for Service A great dealership to buy a car from and get exceptional service afterwards. They offer fast service and a very nice waiting area with refreshments an More

by Keyman13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
My service tech was Juan Martinez, Craig Prochaska
February 09, 2020

Good place for service I have been taking both of my Fords to this dealer since 2014. The service staff is always professional and I trust that the service is done properly More

by tmtripoli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Sandman, Caleb Repinski
February 07, 2020

Look in the lot for your car? I drove my suv into the building for service but when they were done with the service, I had to go out the door to the lot and find my car. This happ More

by CALLISON11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rudy Johnson
Mar 02, 2020 -

Lake Ford responded

I'm very sorry to hear about your Service Visit not going great, we do try to park vehicles as close as possible for all customer's to find easily. We can always pull it back inside for you. Please contact me if you have any questions and also we can note in your account to pull the vehicle in for you. I hope you have a great weekend. Thanks, Jessie M Schumacher Lake Ford Service Manager 414-817-3125 jschumacher@lakeautogroup.com

February 07, 2020

From the time you drive in, till the time you leave, it’s just a great and relaxing experience! Exceptional service from Caleb Repinski! Just Outstanding!!! More

by B
Recommend Dealer
Yes
Employees Worked With
Caleb Repinski
February 07, 2020

Good overall I have purchased several vehicles from Braeger / Lake . Never any pressure from any sales staff. I have been using the service department for many ye More

by johnmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Sandman, Keri Johnson
February 06, 2020

Chad is always in a good mood. He is very knowledgeable and helpful. Mike Pacioni Allied Universal Security Services. We have been coming here for last 6 years. More

by Mrpacioni
Recommend Dealer
Yes
Employees Worked With
Ryan Heine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Sandman, Ebby Bobadilla
Feb 07, 2020 -

Lake Ford responded

Wow, 6 Years! That is so wonderful to hear! We are so happy that you feel comfortable with Chad and the team here at Lake Ford that you continue to come back. We appreciate your business and are excited for the next time you stop in!

February 05, 2020

Just waited to get my extra key program and it took about half hour to an hour. They washed my car for me and i was super happy with the whole thing. They were.super nice and helpful More

by babychicky84
Recommend Dealer
Yes
Employees Worked With
J.J. Pucel
Feb 07, 2020 -

Lake Ford responded

Babychicky84, we are so happy you were pleased with your experience with Lake Ford. Thank you for taking the time to share your thoughts on your visit with JJ, and we look forward to helping you with any future vehicle needs. :)

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