Back

Lake Ford - Service Center

Milwaukee, WI

4.3
2,042 Reviews

2,042 Reviews of Lake Ford - Service Center

Sort by
January 18, 2020

Called ahead, made appointment with ease. In for recalled part replacement. Was done within an hour. Everyone was extremely helpful and got me in/ out during work hours with ease. Great job to all! More

by Natalie
Recommend Dealer
Yes
Employees Worked With
Caleb Repinski
January 17, 2020

oil change and rattle service was quick actually took me in early the technician actually had me take him for a ride to try and figure out where a rattling noise was coming More

by fbsbrb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Sandman, Caleb Repinski
January 17, 2020

Great experience Had some issues to get fixed and Caleb was exceedingly helpful and attentive in getting everything resolved. All around good to work with and helped More

by Hans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Repinski
January 15, 2020

I feel like I was taken advantage of as they Over charged me for looking and “diagnosing” a problem that I already had stated to them. More

by SMACIE1991
Recommend Dealer
No
Employees Worked With
Not naming names.
Feb 09, 2020 -

Lake Ford responded

Could you please contact me about your service visit? 414-817-3125 Thanks Jessie Schumacher

Feb 11, 2020 -

SMACIE1991 responded

I tried calling but no one could direct me to you for some reason and the call got dropped. Anyways, I am not going to make a big deal about it, although I just think dealerships such as Lake Ford is a rip off. I explained that the radio does not work and therefore wanted to see what could be done, and they still ended up charging me $150 to tell me the "diagnosis" that the radio isn't working and that it will cost another $750 to replace the radio.

January 15, 2020

I had the works done on my car. Beautiful waiting area with drinks and friendly service department! I’d definitely recommend Lake Ford job well done on my Focus! More

by Liz
Recommend Dealer
Yes
Employees Worked With
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Sandman, Caleb Repinski
January 14, 2020

I had a leaky left rear tire. The problem was diagnosed (small nail) and repaired. I have always been given the very best prompt service at Lake Ford. Recommend them to anyone. More

by Catguy
Recommend Dealer
Yes
Employees Worked With
Chad Sandman
January 13, 2020

Once again I received excellent service from everybody at Lake. It was very easy to get in for service and will continuing bringing my vehicles here. More

by gvb
Recommend Dealer
Yes
Employees Worked With
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2020

Excellent problem solved! Water pump was and then wasn’t working . Repaired and as there is 97,000 mile the finance dept is looking into extending the warranty. More

by HANDLES0
Recommend Dealer
Yes
Employees Worked With
Ryan Heine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Studt, Brad Ory, Caleb Repinski
January 13, 2020

I've been a long term customer spanning 26 years. Outstanding sales, service & parts. Never a qualm, never a question, safety first with viable solutions from the experts! Always a pleasure to work w More

by dlmulder48
Recommend Dealer
Yes
Employees Worked With
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Van Beck, Chad Sandman, Craig Prochaska, Ebby Bobadilla, Caleb Repinski
January 13, 2020

They were very fast and got me in and out with an oil change and recall during my lunch break after I let them know I only had a certain amount of time. More

by DINA.TODOROVIC91
Recommend Dealer
Yes
Employees Worked With
Caleb Repinski
...
124
...