Lake Ford - Service Center

Awesome service My 2015 Fusion was called in for a recall. Craig called me and set up the appointment for me to drop off the car. Upon arrival Chad greeted me at my My 2015 Fusion was called in for a recall. Craig called me and set up the appointment for me to drop off the car. Upon arrival Chad greeted me at my car for check in. Chad went over the reason for the recall and would call when completed. The repair was made and I was called the next day by Chad letting me know the car was fixed and exactly what the issue was. The service I received fro. lake Ford was awesome Thanks More

Good and quick service The service provided was very good and quick. Very attentive people. Nice waiting area. Will be good to have lower prices. Some time it is expensive. The service provided was very good and quick. Very attentive people. Nice waiting area. Will be good to have lower prices. Some time it is expensive. More

Fantastic! The service was fast and courteous with a good review by the service department prior to leaving. They also have hot and cold beverages while one wait The service was fast and courteous with a good review by the service department prior to leaving. They also have hot and cold beverages while one waits. More

Amazing customer service I really like this dealership. They are the best with the best customer service there is. I come here with my work vehicle which is a ford and now wit I really like this dealership. They are the best with the best customer service there is. I come here with my work vehicle which is a ford and now with my personal vehicle which is a Toyota. More

Excellent As usual, satisfied with every aspect of service. Been a customer at this location for 20+ years. Not happy with labor charge!!!! Appreciate shuttl As usual, satisfied with every aspect of service. Been a customer at this location for 20+ years. Not happy with labor charge!!!! Appreciate shuttle service. More

Exceptional The collision center was great they did a awesome job Gena was very professional and went up and above and I appreciate it I probably will by a ford i The collision center was great they did a awesome job Gena was very professional and went up and above and I appreciate it I probably will by a ford in the near future More

First Impressions I made this appointment as the first visit to this dealership as it is closer to my home than the dealership I had been using. I initially called roug I made this appointment as the first visit to this dealership as it is closer to my home than the dealership I had been using. I initially called roughly a week prior stating I would need general maintenance, plus a recall repair, and also a transmission fluid flush and would be in need of a loaner. When I arrived, I was told there was no loaner, which meant I had to skip the recall repair, and also skip the transmission fluid flush, as I couldn’t wait there for the service to be done. After about an hour the oil change was done and they also informed me I needed a new battery which I had them replace, and the service writer was courteous and polite and the dealership environment is very nice. However not having the loaner, after requesting one a week earlier was a disappointment and also prevented me from spending more money with the dealership. More

Very bore service I took both my car Ford Explorer and Chevy Tahoe for oil change and tire rotation and the Chevy Tahoe to get the oil change but never done the tire ro I took both my car Ford Explorer and Chevy Tahoe for oil change and tire rotation and the Chevy Tahoe to get the oil change but never done the tire rotation even has been paid for it and top of that I receive a coupon from the dealer for the oil change and tire rotation and every single time I go there they always come up with different a price is not a match More

Customer service training needed I generally see myself as a pleasant person. The way the gentleman at the service interacted we me was very unsettling. Just felt he was in a rush to I generally see myself as a pleasant person. The way the gentleman at the service interacted we me was very unsettling. Just felt he was in a rush to get us (meaning myself and my father) out and didn’t want to explain anything to us and just very short with anything I asked. Wouldn’t recommend the service center to anyone, unless I didn’t like them, so they could be treated rudely. More

Great service As usual, the team at Lake Ford was very courteous and helpful to get my vehicle serviced. I would recommend them for service any day! As usual, the team at Lake Ford was very courteous and helpful to get my vehicle serviced. I would recommend them for service any day! More