Lake Ford - Service Center

Service experience I called for an appointment for an oil change and Jessie is always very gracious in setting up a time and place. Everything was taken care if efficie I called for an appointment for an oil change and Jessie is always very gracious in setting up a time and place. Everything was taken care if efficiently and without problems. More

30,000 Mile Service When I called Braeger Ford to set up my service appointment, Brad Ory was curteous and got me scheduled right away. As I arrived to the service dept. When I called Braeger Ford to set up my service appointment, Brad Ory was curteous and got me scheduled right away. As I arrived to the service dept. I was greeted and directed to Brad immediately. He explained to me all of the service points tha the would be carried out as part of my 30,000 mile service and what the cost would be. The atmosphere at the dealership was friendly, very positive and professional. I was then directed to the courtesy shuttle and they got me to work on time. During my visit I pointed out that my front brakes were experiencing a random noise, and Brad was right on making sure that the techncian would make a thorough inspection. Upon that inspection Brad then provide me with a follow up call giving the the result of the inspection and assured me that the breaks were operation exactly the way that they should and were 100% safe. Overall I was very satisfied with my visit to Braeger Ford and I will definitely return as service or repairs are needed. Brager Ford met all of my expectations. More

DJanis I'm always pleased with the service at Braeger. We've purchased 3 vehicles since 07 and come all the way from Burlington for service. I'm always pleased with the service at Braeger. We've purchased 3 vehicles since 07 and come all the way from Burlington for service. More

Oil change visit May, 2014 Prompt, friendly greeting, quick service, great price. Work was done at price quoted, no "surprises" that needed my immediate attention were "found". Prompt, friendly greeting, quick service, great price. Work was done at price quoted, no "surprises" that needed my immediate attention were "found". Will continue to have my service done at Braeger. More

Good Experience! The service rep was definitely friendly and a pleasure to work with. My overall experience was good but, with the only exception of waiting for almos The service rep was definitely friendly and a pleasure to work with. My overall experience was good but, with the only exception of waiting for almost 1 1/2hrsfor an oil change. I will continue to return for my service needs. More

So much better than Kenosha Just got car serviced. Friendly service and as fast as they told me - in and out in about 30 minutes (will leave as soon as I finish this review). Just got car serviced. Friendly service and as fast as they told me - in and out in about 30 minutes (will leave as soon as I finish this review). I own three Fords and unfortunately live 40 minutes away or would think about making Braeger my normal dealer - so much better than our local Ford dealer in Kenosha with long waits for service and poor customer service. Job well done Braeger. As with all manufacturing dealers, prices are a little higher than going to a service center - but my first experience with the service center here was very positive. More

Two-Year Servicing I was greeted promptly; the work was done within two hours; I was giver help at the parts department; It was a positive experience, and I look forward I was greeted promptly; the work was done within two hours; I was giver help at the parts department; It was a positive experience, and I look forward to doing future business with Braeger Ford's service department. More

First service appointment This was my first maintenance appointment with this vehicle and my first solo trip to the dealership for service. In the past my husband had always t This was my first maintenance appointment with this vehicle and my first solo trip to the dealership for service. In the past my husband had always taken care of this for my car, so I'm a bit distrusting when it comes to this sort of thing. However, since everything is under warranty there was nothing to worry about. Everything I experienced was friendly and relatively quick. I spent a little over an hour waiting for my car to be completed...so not too bad. More

Check engine light repair Peter Lewis has been very helpful. He taken the time to discuss what the problem is, how it's being fixed, or if they need more time. He helps make Peter Lewis has been very helpful. He taken the time to discuss what the problem is, how it's being fixed, or if they need more time. He helps make arrangements for alternate transportation if necessary.He's kept me informed through the whole repair process. I've not had this kind of service with the person I've dealt with previously. More

Vehicle service Brought my 2005 Ford F150 FX4 in for front end suspension service. I always have Jessie as my service rep. Jessie is easy to talk to and she explains Brought my 2005 Ford F150 FX4 in for front end suspension service. I always have Jessie as my service rep. Jessie is easy to talk to and she explains the service needed. More