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Lake Hartwell Ford

Royston, GA

Overview
Employees
Reviews
4.6
69 Reviews
We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! We take pride in our customer service! Our team at Lake Hartwell Ford are committed to providing amazing customer experiences. Our service center is here to help ensure you enjoy many great years of driving with the vehicle you purchase from us.
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1435 E Main St

Royston, GA

30662

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Showing 69 reviews

July 31, 2025

Service timeliness needs improvement. --- coordination is poor too ... it could be the small size impacting both More

by jspivey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen
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July 21, 2025

The best dealership I've EVER dealt with. One thing I didn't care for was, They only gave me one key. I got another one made ae home for $175, not $400 they were asking More

by johnboy1655
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Fincher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Watson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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July 18, 2025

Y’all sell people lemons employees are rude I filing lamon law suit actually horrible place and I would never recommend no, they did not correct my issue. They sold me a lemon. I told them a few days af More

by lorihunt34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debbie Collins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Fincher
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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July 17, 2025

The mechanic doesn't know what they are doing. Sorry place!! Very unprofessional people! Will rip you off . More

by davidwkirk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Dove and Anthony
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July 15, 2025

Every time i call service and ask for steve dove he always take care of me in a professional way and gets my vehicle in and out and his macanic does a good job More

by Mark segars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevie Dove
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Jul 16, 2025 -

Lake Hartwell Ford responded

Thank you for letting us know we are doing a great job and are able to professionally handle situations that come up. We strive to make sure we are meeting expectations for everyone and taking care of each individual need. We appreciate the trust in the dealership and our service department greatly!

July 12, 2025

This dealership is close by and the staff is very nice when I bring my car in. More

by anitaray63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service and office
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Jul 16, 2025 -

Lake Hartwell Ford responded

Thank you so much for the kind words and review. We appreciate you taking the time to leave this for us greatly and hope to always work for these 5 star reviews.

July 07, 2025

Very informative, quick with service and kind. Will truly consider buying my next vehicle from them as the service department is very good. More

by globe777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve?
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Jul 14, 2025 -

Lake Hartwell Ford responded

Thank you so much for the words of encouragement about our service department. We hope that each and every visit here results in the same experience and we are so glad you chose us. Thanks for being part of the Lake Hartwell Ford family!!

July 04, 2025

Great timely professional service! ! I was kept up to date throughout the service process Roger is very knowledgeable and informative More

by daddy2tck
Recommend Dealer
Yes
Employees Worked With
Roger
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Jul 14, 2025 -

Lake Hartwell Ford responded

We are so grateful for our customers such as yourself that trust us day in and day out to get the job done and deliver on our customer service as well. Thank you for taking the time to let others know how we are doing too!!

July 03, 2025

Action on our issue was taken care of quickly. Service person kept us updated on repair time. More

by Kevin.peterson
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
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July 01, 2025

Excellent attention to detail. Great hospitality! Provided courtesy vehicle during service, too! Honored warranty - even when purchased from another dealer! Overall, Outstanding More

by Taco Tommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven in Service
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Jul 09, 2025 -

Lake Hartwell Ford responded

We are so glad to hear of your experience! We try our best to accommodate all of our customers, regardless of their purchasing dealership. Thank you for taking the time to let us know how we did and we cannot wait to work with you again in the future!

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