Lake Way Honda

I called the service department at 8:00 am Tuesday, September 8 to get an appointment for a problem with my brakes. I had been unable to drive my car since Saturday, September 5 due to the issue with m September 8 to get an appointment for a problem with my brakes. I had been unable to drive my car since Saturday, September 5 due to the issue with my brakes. This is my only vehicle, so it was imperative to get it in safe working condition. There was no answer in service. My call bounced back to the receptionist who tried to connect me to service again. After no answer, she promised to give the service department my name and number. Brandi did call me back within the hour. Unfortunately, I missed her call. When I saw that she had called back, I called service again. Again, no answer. The call bounced back to the receptionist who again tried to transfer me to service. No answer. She again promised to give my message to service and have them call me. By 1:00 pm I still had not heard from them. I called service again. Again, there was no answer. The call bounced back to the receptionist who transferred me to service again. No answer. Back to the receptionist who promised to give them my name and number. By the end of the day, no one had returned my call. I made an appointment the following day to have Flynn Tire look at my car. However, after conferring with my brother, he thought it best to have my car looked at by Lake Way's service department since I had just had the vehicle inspected a month ago. I called Wednesday, September 9 and asked to speak to a manager. I was transferred to the service department manager. I told him the issues I had been experiencing. He told me he would personally walk to the service department and make sure they called me. I got a phone call within minutes from Joey in the service department. He was very accommodating and agreed to have my car looked at the same day. Once I got the car in for service, Joey was great. He personally walked me out to the garage and showed me exactly what the problem was and what it would take to fix it. I have no issue with the service or repair. To be honest, I have always had a good experience with this particular dealership's service department. However, I have noticed it is increasingly difficult to get through to the service department. This was not the first time I experienced difficulties. When I called to schedule my inspection at the end of July, I had the same issue getting through to the service department. This is extremely frustrating and makes me question whether I will buy a Honda again, not because I have a problem with the Honda brand, but if service is going to continue to be so difficult to contact, I will look at other options. More

I had an emergency flat tire and only had a few hours till I had to leave on an urgent appointment and they fit me in, made necessary repairs and got me on my way.. The service tech was extremely polite till I had to leave on an urgent appointment and they fit me in, made necessary repairs and got me on my way.. The service tech was extremely polite and kept me informed every step of the way while I was in the waiting area. Trudy, exceptional service, and a caring dealership.. More

Chose this dealer compared to one closer. Much more personable than others,who think of you as a number.They listen to the customer needs👍 Much more personable than others,who think of you as a number.They listen to the customer needs👍 More

Great service by friendly, professional people. Continuing the tradition of previous owners, which I appreciate. Continuing the tradition of previous owners, which I appreciate. More

Great bunch of people behind the service desk ! Nice lounge but HORRIBLE coffee . Dawn offered to help Nice lounge but HORRIBLE coffee . Dawn offered to help More

Friendly service, knowledgeable, easy to get an appointment, they were busy . I would buy from them again. appointment, they were busy . I would buy from them again. More

Came in for an oil change on our CR-V. Staff are friendly and helpful. Paid a fair price and the job was done quickly. Staff are friendly and helpful. Paid a fair price and the job was done quickly. More

Came in for an oil change/. As always th service department had me in and taken care of very quickly. Always very pleased with the service in my passport. As always th service department had me in and taken care of very quickly. Always very pleased with the service in my passport. More

Lake Way Honda staff are very professional. This is my 4th (?) lease of a Honda CRV and I was in and out of there in no time. Dawn Durec is the best!!! This is my 4th (?) lease of a Honda CRV and I was in and out of there in no time. Dawn Durec is the best!!! More

The service personnel are very friendly and good at their jobs. My trunk was fixed in a timely fashion. I probably won’t be coming to this dealership anymore. I’ve had my car for 18 years and was was offered jobs. My trunk was fixed in a timely fashion. I probably won’t be coming to this dealership anymore. I’ve had my car for 18 years and was was offered a free inspection with the purchase of the car but the new dealer will not honor this. It’s a 45 mile drive in one direction and I can go to a Honda dealer 6 miles from my house. More