Lake Way Honda

dont know brian boyle. Dawn Durec was the salesperson who took care of us and did a terriific job. Dawn Durec was the salesperson who took care of us and did a terriific job. More

Quick service, comfy waiting room, employees were very friendly, and got an appointment within a few days. friendly, and got an appointment within a few days. More

Had an unexpected electrical issue with my CRV. They worked my vehicle in as quickly as possible and also performed a recall notice. They worked my vehicle in as quickly as possible and also performed a recall notice. More

Service was great for the price. They also performed a recall notice while I was there. Will have future auto service performed here They also performed a recall notice while I was there. Will have future auto service performed here More

The dealership recently changed ownership, but they retained most of the key personnel in the service department. This is important for continuity. I have always had great service here. Changes a retained most of the key personnel in the service department. This is important for continuity. I have always had great service here. Changes are already noticeable. There are more new vehicles on the showroom floor. Hopefully they will carry a larger selection of new vehicles. I look forward to seeing what the future will bring. More

I called the service department at 8:00 am Tuesday, September 8 to get an appointment for a problem with my brakes. I had been unable to drive my car since Saturday, September 5 due to the issue with m September 8 to get an appointment for a problem with my brakes. I had been unable to drive my car since Saturday, September 5 due to the issue with my brakes. This is my only vehicle, so it was imperative to get it in safe working condition. There was no answer in service. My call bounced back to the receptionist who tried to connect me to service again. After no answer, she promised to give the service department my name and number. Brandi did call me back within the hour. Unfortunately, I missed her call. When I saw that she had called back, I called service again. Again, no answer. The call bounced back to the receptionist who again tried to transfer me to service. No answer. She again promised to give my message to service and have them call me. By 1:00 pm I still had not heard from them. I called service again. Again, there was no answer. The call bounced back to the receptionist who transferred me to service again. No answer. Back to the receptionist who promised to give them my name and number. By the end of the day, no one had returned my call. I made an appointment the following day to have Flynn Tire look at my car. However, after conferring with my brother, he thought it best to have my car looked at by Lake Way's service department since I had just had the vehicle inspected a month ago. I called Wednesday, September 9 and asked to speak to a manager. I was transferred to the service department manager. I told him the issues I had been experiencing. He told me he would personally walk to the service department and make sure they called me. I got a phone call within minutes from Joey in the service department. He was very accommodating and agreed to have my car looked at the same day. Once I got the car in for service, Joey was great. He personally walked me out to the garage and showed me exactly what the problem was and what it would take to fix it. I have no issue with the service or repair. To be honest, I have always had a good experience with this particular dealership's service department. However, I have noticed it is increasingly difficult to get through to the service department. This was not the first time I experienced difficulties. When I called to schedule my inspection at the end of July, I had the same issue getting through to the service department. This is extremely frustrating and makes me question whether I will buy a Honda again, not because I have a problem with the Honda brand, but if service is going to continue to be so difficult to contact, I will look at other options. More

I had an emergency flat tire and only had a few hours till I had to leave on an urgent appointment and they fit me in, made necessary repairs and got me on my way.. The service tech was extremely polite till I had to leave on an urgent appointment and they fit me in, made necessary repairs and got me on my way.. The service tech was extremely polite and kept me informed every step of the way while I was in the waiting area. Trudy, exceptional service, and a caring dealership.. More

Chose this dealer compared to one closer. Much more personable than others,who think of you as a number.They listen to the customer needs👍 Much more personable than others,who think of you as a number.They listen to the customer needs👍 More

Great service by friendly, professional people. Continuing the tradition of previous owners, which I appreciate. Continuing the tradition of previous owners, which I appreciate. More

Great bunch of people behind the service desk ! Nice lounge but HORRIBLE coffee . Dawn offered to help Nice lounge but HORRIBLE coffee . Dawn offered to help More