Lakeland Ford

If they don't have it..they will find it for you! Lakeland Auto Mall is my ho to Ford Dealer. They are friendly attentive and eager to help you without being over the top pushy. No one wants to deal Lakeland Auto Mall is my ho to Ford Dealer. They are friendly attentive and eager to help you without being over the top pushy. No one wants to deal with a pushy salesman. Deanna and Jeremy were the best! More

Made it right! Our initial experience was not one to write about but we did receive an email after we left the dealership from the owner. We took the time to write Our initial experience was not one to write about but we did receive an email after we left the dealership from the owner. We took the time to write about our experience to the owner. Our initial experience included promises of discounts and stacked incentives, we drove 26miles with 2 small children only to be grossly disappointed. After we sent the email to the owner we quickly received a follow up phone call from a sales manager who was willing to listen and provide us with reasonable figures and options. Once we had the details of the deal agreed upon and our vehicle selected we agreed to drive back to Lakeland and give another opportunity. We were met with both sales manager and sales representative who quickly got all our information into the system and most importantly the figures and financing we were especting did not change. F&I was expedient and pleasant and provided us with what we needed to close the deal. Thank you for making a commitment to your clients and taking the time to really understand our needs and expectations. We left happy with the vehicle we wanted. More

F-150 purchase Could not be more satisfied with my experience at Lakeland automall! Lawrence made it easy and quick for me to enjoy my new F-150. Could not be more satisfied with my experience at Lakeland automall! Lawrence made it easy and quick for me to enjoy my new F-150. More

Smooth n easy Great service! Nice environment with very helpful employees. I would highly recommend Richard. as a sales person! Will for sure be back when in need o Great service! Nice environment with very helpful employees. I would highly recommend Richard. as a sales person! Will for sure be back when in need of a new car. More

Excellent customer service Our customer service experience with Frank was excellent. He was professional in presentation and answered all of our questions. Not your typical hig Our customer service experience with Frank was excellent. He was professional in presentation and answered all of our questions. Not your typical high pressured salesman. More

It was worth the drive from Orlando. Avery did a great job of showing the different vehicles and was very patient while we made up our minds. The price negotiation was done well. We also Avery did a great job of showing the different vehicles and was very patient while we made up our minds. The price negotiation was done well. We also enjoyed the finance part of the deal. Hank was very helpful and great to deal with. The dealership even bought us lunch while we were waiting for the paper work to be done. Over all great experience. George Scott Penvose More

Very Good Customer Service I was interested buying a car, I called them up they asked some of my info and BOOM the car was ready for pickup the next day. VERY GOOD SALESMEN espe I was interested buying a car, I called them up they asked some of my info and BOOM the car was ready for pickup the next day. VERY GOOD SALESMEN especially Matthew Robinson. All the people were very helpful. Great dealership. Would recommend!! More

You feel that they are doing stuff behind your back We travel from Kissimmee to Lakeland after a long and tiresome workday, I wanted a big SUV so my family and I can travel long distances in comfort. W We travel from Kissimmee to Lakeland after a long and tiresome workday, I wanted a big SUV so my family and I can travel long distances in comfort. We had been looking for the perfect car for me, and I knew what I wanted. I wanted a spacious car, so I decided to go from a Murano to an Explorer. We had found one in an Orlando dealership and it had everything that I wanted but it was red. So I had to settle for that color because that was the only one that they had. The very next day they sold it and now we were back to square one. I had everything ready, I also had my bank pre approval ready, but nothing. My husband kept looking and he found this dealer in Lakeland where there it was the perfect car, it was light in the interior, spacious and...blue! Just how I wanted, my husband made the appointment and gave the Betty the security that we will be going the same day after I get out from work and we did it! We were received by a team member Jadyel Cintron and we did the test drive and during this time the car had written in the windshield the price $23,200. The online price was $21,201.00 and we were like, ok I got pre approved by my bank for $21,200.00, my husband ask the salesperson if he could do a price arrangement for the $21,201.00 and he said that the online price was already discounted, so we will get the car for the online price. So if someone get to the Dealership to buy the car they will buy it for the price listed on the car. But because we saw it online we will get it for the $21,200.00. Everything went we'll (or so we thought). The car is under my name, is my first car!!! After I signed all the papers, he went to talk with the finance guy, I don't really know what its was taking them so long. I had the pre approval ready and everything and he was taking forever. When we finally went to see the finance person, he said the he "found us a better deal with another bank that was not the one that got me pre approve I n the first place. I don't even know how many times he run my credit! When we finally got home tired, my husband realize that we bought the car for the prize that said on the windshield when we were doing the drives test. $23,200.00 not $21,20.00! Their excused was that with taxes and everything the total was that price $23,00.00 (how convenient). The $21,001.00 price was never to be found. We gave $4,000.00 cash so the price should be $17,000.00 and then they should added the taxes and everything. We will end up paying almost $27,000.00 for the car. On Friday we received a call from one of the customers representatives. Barbara, we explain the whole ordeal to her. She said that she saw the online price and she will take the information to one of her supervisors and he will be contacting us shortly and we are still waiting for the call.(BTW is been more than two weeks.) I just feel that they just wanted to make the sales and they play around with your time, your credit, your money and your patient and that if you try to speak upon, your never get any answers, I hope that this review help any future car buyer not only here but anywhere any car dealer, so heads up. More

Great car buying experience Everyone was very professional and helpful from start to finish. We feel like we got a great deal on our new 2019 Ford Edge SEL. Everyone was very professional and helpful from start to finish. We feel like we got a great deal on our new 2019 Ford Edge SEL. More

Damone was super professional! I've purchased many vehicles over the years, Damone was a pleasure to do business with and went above and beyond to make sure that I was satisfied wit I've purchased many vehicles over the years, Damone was a pleasure to do business with and went above and beyond to make sure that I was satisfied with how I was treated and the deal that was made for the purchase. More