Lakeland Hyundai

I visited this dealership with my brother-in-law, who was actively shopping for an Elantra over the memorial day weekend. When we arrived at the dealer (early afternoon) we both made it clear exactly what h actively shopping for an Elantra over the memorial day weekend. When we arrived at the dealer (early afternoon) we both made it clear exactly what he was looking for. We suspected that they did not have this model in stock and asked directly; however, the salesman was evasive. We also explained that the deal we made was dependent on a fair drive away price based on both the new car price and the offer made on the trade-in vehicle. First problem: The dealership showroom is old, musty, and ugly; it appears to have been decades since the last remodel, and there was little space and no comfortable areas. Second problem: The appraisal process took an hour or more, and we were left at a table, alone for extended periods of time (not a good sales technique). Third problem: After brother-in-law made it clear the price range he was seeking, salesman wasted our time bringing back multiple offers, always 1k or more over MSRP, as if we were unaware of what a reasonable price for this car is. Fourth problem: After we made it clear that the offers were patently unacceptable, the salesman appeared to try the "hold the key" stall. Brother-in-law had to ask politely three times to obtain his key after the appraisal. I think this is particularly absurd since we are both middle-aged, college-educated men who are experienced automotive shoppers, a fact which should have been observed easily by our demeanor, product, and price knowledge. Personally, while this was not even close to the worst car buying experience I have observed, it was amateurish and insulting to the point of absurdity. I am offended that this salesman would so blatantly waste his time and ours after we so clearly articulated our desired model and price. I shudder to think of how badly some shoppers are suckered and abused after dealing with this organization. In contrast to this offensively amateur effort at car sales, wasting the better part of two hours, our next stop, Red Hoagland Hyundai, Winter Haven, took only one hour for appraisal and a reasonable, though not acceptable, price negotiation. As evidence of our reasonableness and seriousness, brother-in-law did purchase an Elantra the next day for an even better price than he had initially sought from Lakeland Hyundai, making the purchase from Wesley Chapel Hyundai. Finally, while this was not the worst car shopping experience with which I have ever been involved, it was amateurish, distasteful, and disreaspectful of us as potential customers. Though this could be an acceptable place to begin shopping for a Hyundai, I would urge you to be very careful in your dealings with Lakeland Hyundai; if you are not an experienced, knowledgeable, and sophisticated shopper, you could be taken for $1,000.00 or perhaps more, especially if you do not know the value of your trade-in vehicle, and financing options and have not done good pre-purchase car price research on the Hyundai model you desire. My hope is that this was an experience unique to our salesman, but I do wonder how such blatant incompetence and lack of sales skill could be tolerated in a successful dealership. More

Awful experience this afternoon. Classic bait and switch using the Ledger newspaper add to get the customer in to look at the Hyundai Elantra for a price in the mid $14k range, with a trade of about $3k (th using the Ledger newspaper add to get the customer in to look at the Hyundai Elantra for a price in the mid $14k range, with a trade of about $3k (that's what I was told by the sales rep) and then not even have one on the lot to look at except one being prepped after a sale. Then used every typical sales tactic and trick in the book to make a sale that day, which makes it utterly distasteful to deal with dealerships, including, but not limited to, failing to disclose dealer invoice (I simply asked to be informed what the car cost the dealership), trying to convince me with monthly payments instead of what the car actually costs, making endless trips to see the "manager," trying to coerce me to make a decision that day. And then, to top it off, the sales rep (actually a very nice young man who is brand new to this dealership) brought in another rep who tried to make me feel bad because I had taken up so much of their time that Sunday afternoon. Oh, I almost forgot, they include in the price the usual sales gimmicks - include in the price mind you! - things like nitrogen in the tires, undercoating, etc. This is why I hate, absolutely hate, visiting a dealership to shop for a car. They truly think the customer is a stupid fool. More

I can honestly say that I will never buy another vehicle from ANY other dealership. I have owned 158 vehciles (yes that is correct and not a misprint) and the entire buying experience is the best I have EV from ANY other dealership. I have owned 158 vehciles (yes that is correct and not a misprint) and the entire buying experience is the best I have EVER witnessed. In fact in the last 4 weeks my family has purchased 3 vehicles from Sean. The professionalism and "treat the customer the way you would like to be treated" attitude is quite refreshing. They bend over backwards for their customers and will do whatever is necessary to make the customer happy. From the moment we stepped onto the lot through the signing of the paperwork there was never any "suprizes"!!! I would HIGHLY recommend without reservation this dealership as well as Sean for all of your buying needs, they are fantastic! More

Salesman, Lee, was wonderful. Took his time to explain features on the car and actually listened to what my concerns were. Thank you for the best experience I've ever had in buying a car. features on the car and actually listened to what my concerns were. Thank you for the best experience I've ever had in buying a car. More