Lakeland Volkswagen - Service Center

Has a worst appointment scheduling experience. Did online schedule from the car infotainment system. Went for appointment and they said online would not know about software update service restrict Did online schedule from the car infotainment system. Went for appointment and they said online would not know about software update service restrictions. They further said we have to schedule this appointment when there’s loaner vehicle available and receptionist will call me with further instructions. No one called me for three more days, so I called back and explain this issue and got my second appointment setup with them on phone. Come appointment day, I was told. No VW would not pay for loaner until they find recall is needed. So no loaner and you wait till they find out if the car has some screw ups before they approve loaner. Okay decided to drop it to finish this torture. Driver dropped me to friends shop. Now at the end of day they called said everything checks out, they upgraded software and took care of recall. Got in car and quickly checked software version on car screen and had same old software version. Went back inside and called service staff out and showed her on screen, she goes like now I have to wait for OTA update to happen and if it don’t bring it back in. So guys if you are retired and have bunch of time then deal with this nonsense. All of us are heading to future by VW runs backwards in sales and service due to untrained professionals and not to well configured software that actually fails you more. Very disappointed with this dealership. Had bought like 10 cars from this dealership over period of time but your values don’t hold up at this dealership. Made a mistake of buying VW. Would not recommend this dealership nor this brand. Both sucks. More

Cleared airbag alarm came right back on after driving away from dealer I think there was a recall but no advised either case.... away from dealer I think there was a recall but no advised either case.... More

Katlynn Oldham was very kind and informative As to what they were going to do to my car. they were going to do to my car. More

Lakeland Volkswagen has taken amazing care of all of my vehicle needs. Highly recommend this location vehicle needs. Highly recommend this location More

Amazing service! Super happy with how everything went with my service appointment. The ladies working behind the desk were fantastic Super happy with how everything went with my service appointment. The ladies working behind the desk were fantastic More

I brought my car in to get an oil change. And service dept. found a leak and repaired it. And service dept. found a leak and repaired it. More

The employees here are the best group I have ever encountered! Everyone goes over the top to assist. I’m so impressed! encountered! Everyone goes over the top to assist. I’m so impressed! More

We brought my car in related to it being very loud. It was inspected and we were told that bearings needed to be replaced, needed a new rim, among other things to the tune of $5,000. A rim was quoted It was inspected and we were told that bearings needed to be replaced, needed a new rim, among other things to the tune of $5,000. A rim was quoted at $900. Come on! We took our car to another mechanic, it’s actually a transmission problem. Guess where our transmission was serviced, last?? VW Lakeland. We’ve had the problem since they flushed it. I brought it in to have it looked at, days after that service. They couldn’t find an issue. So…. Not too thrilled with you. More

Please utilize more signage. Specifically for where to park/pull your car up and where to enter to pay. Otherwise everyone was very very nice and the service was great and speedy Specifically for where to park/pull your car up and where to enter to pay. Otherwise everyone was very very nice and the service was great and speedy. I was just confused about where to go. More

Easy to work with dealer. Everyone was super nice. Will definitely go back if I ever need another VW. Everyone was super nice. Will definitely go back if I ever need another VW. More