Lakewood Ford

Beware when purchasing a vehicle at Lakewood Ford that the service that will be done by them during the time that you own your vehicle will be less than satisfactory. I have purchased numerous vehicles from this company and sent many friend and family here as well to buy vehicles but the company falls short when it comes to service of your vehicle. They are unable to repair most items the first time they make an attempt to fix your car and then require additional diagnostic fees and additional repair costs each time you bring your vehicle back stating that some other additional part has now failed. I had the air conditioning system in my 2011 Ford Fusion discharge in my garage and had the refrigerant pumped through my house. This happened while the car was still under extended warranty so supposedly the entire system was evaluated and the condenser was replaced, system recharged. Now I go to use my A/C yesterday and it doesn't work, the service department diagnosis the problem and low and behold a fitting on one of the hoses from the hard line to the rubber hose is bad so it will now cost $750 to have fixed. I find it funny that they did not find this issue when pressure testing the system when it was fixed before. This is not to mention that as soon as the Fusion is fixed I will be taking my 2011 Ford Explorer back in to have it fixed because for the 5th time in less than 1.5 years the airbag light has come back on. Save yourself the trouble and buy from a dealership that has a competent service department that doesn't justify their existence by price gouging their customers.

Suzie has been my Service Writer ever since this facility opened. She knows my Explorer better than i do. Last week I walked in and she said, You need an Oil change right? I said how did you know and she replied, because I have seen you in awhile. Now this is personal service!!!. I have come in with a tail light out and the technician fixes it on the spot and I only pay for the bulb. When the car has need more lengthy service, Suzi always manages to find me a loner car. When I do come in for minor service and wait, they have an incredible waiting room with free WiFi and a big screen TV. Please a large window that looks out onto the service floor where you can watch you car being taken care of. They have nice easy chairs, table and even a computer work bench. Free coffee and Popcorn. This is The Best car Service Department I have ever dealt with.

Very professional and exseptional staff. This is my second purchase from this establishment and I can't not be pleased or more satisfied with my overall experience.