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Lampe Chrysler Dodge Jeep Ram

Visalia, CA

Overview
Reviews
4.7
75 Reviews
Call Dealership (559) 737-6400

151 Neeley Rd.

Visalia, CA

93291

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Showing 75 reviews

August 25, 2023

Service appt. Are difficult to get in a timely manner. Three weeks for me.The repair was done rapidly through . Only problem was the service message was not reset More

by hemitoy5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
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Aug 29, 2023 -

Lampe Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced while scheduling your service appointment, and we truly appreciate your patience. We are glad to hear that the repair was completed swiftly. To ensure better communication in the future, we will be working on improving our processes. We understand your concern regarding the service message not being reset, and we would like to address this matter promptly. Please get in touch with Jessica Jimenez at Jessica.jimenez@lampedodge.com or call 559-737-6400 ext. 507 at your earliest convenience. Jessica will be able to discuss this matter with you directly and work towards providing a resolution. Once again, we value your feedback and hope to have the opportunity to improve your experience with us. Thank you.

Helpful
August 25, 2023

Always welcoming, polite, attentive lots of inventory answering all our questions and got us out in a timely manner we will only shop here!! Robert is a great salesman More

by creatiacervantes4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert
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Helpful
August 24, 2023

Very friendly customer service and always very helpful. They are always willing to go above and beyond to help customers. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney
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Helpful
August 12, 2023

Had a 730am appointment the young lady that checks you in tells you what window to go to and the service advisor had everything ready and quick in and out More

by Jaspig55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Abundis
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Helpful
August 07, 2023

Rude aninformative, uncaring and unpleasant service rep Sydney. Also, a battery and install should not be $500 More

by Dvelzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sydney
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Aug 09, 2023 -

Lampe Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We apologize for your less than-5-star experience during your recent visit. Please know we strive to provide excellent customer service and competitive pricing to all of our customers, and we would appreciate the opportunity to speak with you directly to address your concerns right away. Please contact Jessica Jimenez at jessica.jimenez@lampedodge.com or 559-737-6400 ext. 507 at your earliest convenience. We look forward to hearing from you and hope to improve your experience with us. Thank you.

Helpful
August 01, 2023

This is my 3rd Jeep purchased from Lampe (formerly Surroz). I live 40 miles away, but will not take my vehicle anywhere else for service. Lampe's service department is outstanding. Elijah Carrion, More

by jp4ms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah Carrion
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Helpful
July 30, 2023

Polite, professional, no sells pressure, informative, efficient, respectful, nice selection of vehicles , Accommodating to what I wanted and help us get there. More

by tampro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Helpful
July 24, 2023

Signey, was very helpful. She greeted me right away and found out what I needed to do and got it done. My wait wasn't long at all. I really appreciate her making me feel value More

by Lance Robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Signey
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Helpful
July 13, 2023

Edward Abundis in service is always very helpful. He is very knowledgeable about my jeep Rubicon. More

by Sondra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Abundis
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Helpful
July 08, 2023

Great service & they washed my car, which was a nice surprise. Very happy with the service More

by datwell101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not sure their names
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