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Lancaster County Subaru

East Petersburg, PA

4.7
168 Reviews

5260 Main St

East Petersburg, PA

17520

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168 Reviews of Lancaster County Subaru

December 27, 2022

Bought used car from them, 11,000 miles. Trunk latch immediately failed. $200 and an hour to fix while I wait. Unacceptable quality and service. More

by Lucianne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Dec 30, 2022 -

Lancaster County Subaru responded

Hi Lucianne, It's upsetting to read this review and we will address this with the team. We hope we can have a chance to regain your confidence in us and encourage you to please reach out when you have the time. Thank you, Kevin Shaffer - Dealer Admin - 717-381-2842

December 23, 2022

Excellent buying experience, great sales person,very happy with purchase.would recommend to anyone. Thankyou More

by John.pennock2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff
Dec 27, 2022 -

Lancaster County Subaru responded

We're so happy to hear you had a fantastic buying experience, John! Thank you for choosing Lancaster County Motors Subaru!

December 19, 2022

Friendly. Honest. Easy to communicate. Appreciate having men & women working there. Very clean. Plenty of room for customers. Waited 1.5 hours for an oil chang More

by lbates14
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca
Dec 19, 2022 -

lbates14 responded

Good dealer. Took care if my Forrester service requst.

Dec 20, 2022 -

Lancaster County Subaru responded

Thank you for the feedback! We appreciate you visiting us here at Lancaster County Motors Subaru and hope we have the opportunity to serve you again in the future. Take care!

December 14, 2022

everyone friendly and knowledgeable! It was a pleasant wait and there no issues! Carole Fredericks More

by msfreddy07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don’t remember! but a very pleasant woman as was the woman checking me out.
Dec 15, 2022 -

Lancaster County Subaru responded

Thank you for the fantastic review, Carole! We hope we have the opportunity to serve you again in the future! - The Lancaster County Motors Subaru Team

December 01, 2022

I was greeted quickly and appreciated the non-hassle assistance in learning my options for new car with subaru. All of the employees were interactive and welcoming. My salesman communicated with me v More

by Wmetzler2020
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matt, Mike, and others that greeted me
Dec 02, 2022 -

Lancaster County Subaru responded

Thank you for trusting us with your first Subaru purchase! We're happy our team could make the experience a smooth one for you and we hope you enjoy your new vehicle. Take care and please don't hesitate to reach out if we can be of further assistance! - The Lancaster County Motors Subaru Team

December 01, 2022

Cordial and welcoming staff. Car was serviced in a very timely manner. The lounge area is comfortable and clean which makes waiting a pleasant experience. More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renee was very pleasant. Received a welcome text with offer to answer any question while I waited.
Dec 02, 2022 -

Lancaster County Subaru responded

Thank you for the wonderful feedback, Pat! We appreciate you visiting us here at Lancaster County Motors Subaru and hope we can be of service again in the future!

November 17, 2022

Quick service, short wait time. Was in and out with less than 2 hours. Very efficient. More

by slhable
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colleen
Nov 18, 2022 -

Lancaster County Subaru responded

Thanks for visiting Lancaster County Motors Subaru! We appreciate you taking the time to share this feedback and hope to see you again next time!

November 16, 2022

Just purchased my third Subaru at LCM Subaru. They have a good inventory of different models and are great to work with. Have always had quality work done in their service department. More

by Victor R.
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason Bluestein
Nov 17, 2022 -

Lancaster County Subaru responded

We're so proud to be your go-to Subaru resource, Victor! We know you'll love this Subaru vehicle and look forward to seeing you again for the 4th and beyond! Thank you for trusting us with all your vehicle needs! - Lancaster County Motors Subaru

October 21, 2022

Was provided a courtesy car for service. My car was done in less time than expected. Good service as usual. More

by henmom63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Coleen T.
Oct 24, 2022 -

Lancaster County Subaru responded

Thank you for trusting Lancaster County Motors Subaru with your business! We look forward to seeing you again next time!

October 20, 2022

The people at Subaru are always nice and helpful. My car was serviced in a decent amount of time and I was given a courtesy car. More

by lakrow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Scott
Oct 21, 2022 -

Lancaster County Subaru responded

Thank you for the kind review! Our Lancaster County Motors Subaru team looks forward to serving you again in the future!

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