Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lancaster County Subaru
East Petersburg, PA
162 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
162 Reviews of Lancaster County Subaru
September 07, 2025
Friendly, courteous, efficient people who work at this dealership it is a pleasure going there. and when service is complete before you walk out the door, you’re given a friendly smile and thank you for y dealership it is a pleasure going there. and when service is complete before you walk out the door, you’re given a friendly smile and thank you for your patronage More
by michaelpiro420
Employees Worked With
Chloe and sales and Jeff
August 28, 2025
Great service, knowledgeable, people easy and easy out service. Any questions we have they answer them so that we understood it very knowledgeable employees. service. Any questions we have they answer them so that we understood it very knowledgeable employees. More
by Cabd
Employees Worked With
Rebicca
August 15, 2025
The staff at Lancaster County Motors are consistently personable. They are willing to explain reasons for maintenance choices and to answer any questions. personable. They are willing to explain reasons for maintenance choices and to answer any questions. More
by Stuart
Employees Worked With
Rebecca Roland
July 28, 2025
Dont bring your STI, WRX or anything. COOL here. Sounds like an employee was going to try stealing some gals STI, with the back lot & lack of cameras. Probably lower level but not the pla COOL here. Sounds like an employee was going to try stealing some gals STI, with the back lot & lack of cameras. Probably lower level but not the place as a whole. (although some specific dealerships have been known to be completely corrupt in the past, idk about Subaru but in general) & now they're covering their tracks for a PR nightmare if it got out, that some employees may dismantle the locator and "misplace" the car, after gaslighting saying you never brought it in. Very odd behavior forsure. Now theyre deleted her reviews and everything to keep their negligence under wraps and take zero accountability blaming her for contacting during "peak hours". ZERO ACCOUNTABILITY. 100% suspicious! More
by kaiah.westerfield
Employees Worked With
Everyone
June 14, 2025
We are senior citizens and bought many vehicles from you. We only buy Subarus and love them. However, today we could not figure out the Waze and CarPlay stuff. Stopping in on a Friday afternoon and talked w We only buy Subarus and love them. However, today we could not figure out the Waze and CarPlay stuff. Stopping in on a Friday afternoon and talked with Ian, a salesman in the showroom. He immediately came out to our car and showed us how to get Waze into the system and the directions for our vacation tomorrow morning. I was beside myself with it but he took all the time we needed to understand it. We are 80 and 77 years old and need patience with this stuff. He is an asset to your dealership. Thank you Ian. Bill and Doris White More
by Bill and Doris White
Employees Worked With
Ian
May 05, 2025
Last time I went there for an oil change, went in the express lane, at the desk the girl asked if I had an appointment , I said no appointment I did the express lane. She had a bad attitude. I waited for express lane, at the desk the girl asked if I had an appointment , I said no appointment I did the express lane. She had a bad attitude. I waited for my car an hour and a half. Then began to get messages on my phone that my car needed a battery. Finally went to the desk to see what was going on, the girl said she was just coming out to talked to me. Think they would talk to you before getting these texts on my phone. After waiting an hour and a half for an oil change. Just thought I was treated poorly through out my Waite there. I have been a costumer there since 2016. More
by Richard Matesevac
Employees Worked With
Not sure of name
April 01, 2025
Overall would not recommend Lancaster Subaru from sales to service. Love Subaru's but this dealership is more interested in $$ than customers. Dealership recommended an auto repair that didn't have the rig to service. Love Subaru's but this dealership is more interested in $$ than customers. Dealership recommended an auto repair that didn't have the right software to calibrate the eye sight system for vehicle and sales person was absolutely no help in fact RUDE! Subaru of America did reimburse me for some of the cost of a second calibration (so what does that tell you). Had 30,000 mile checkup that was quoted at $720 estimate and they said would discount for free oil change card punched. Final bill was $798 and had different service person who could not adequately explain the bill and reluctantly gave me a whopping $25 off. WILL NOT GO BACK More
by hastingsfoyle
Employees Worked With
Bluestein
