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Lancaster County Subaru

East Petersburg, PA

4.8
114 Reviews
Call Dealership (888) 355-1720

5260 Main St

East Petersburg, PA

17520

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114 Reviews of Lancaster County Subaru

January 25, 2024

While in for a safety campaign, I asked to check the stop start issue I was having. The car was not shutting off at traffic stops. They said it was working, and told me it doesn't work when the defroster is More

by salbright01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa
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Jan 26, 2024 -

Lancaster County Subaru responded

Thank you for the review. We aim for transparency in all our interactions, so it's disappointing to hear that we didn't leave you with a better impression. Your feedback is appreciated and we will certainly keep it in mind for future improvements to our service & communication. Please feel free to contact me directly if you have any additional questions or concerns. Respectfully, Ryan Ford - Service Manager - 717-569-4514 Ext 1401

Helpful
January 23, 2024

The dealership is great, very friendly, professional staff. Becca is a GREAT service advisor! Great to work with! More

by bwhetstone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becca Roland
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Jan 24, 2024 -

Lancaster County Subaru responded

Hi B Whetstone! We're so glad to know that you had a positive experience with Becca and our team at Lancaster County Motors Subaru! We appreciate your kind words about the dealership. Thanks for choosing us!

Helpful
January 19, 2024

The dealership/sales are very inviting. Every staff member was pleasant, and knowledge of their products was impressive. More

by dwags2637
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
jason Bluestein
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Jan 19, 2024 -

Lancaster County Subaru responded

We're delighted to know you found our team at Lancaster County Motors Subaru knowledgeable and inviting. Thanks for the positive feedback, we appreciate it!

Helpful
January 04, 2024

Fast and efficient & sometimes discounts I don’t have anything else to say Thank you More

by Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
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Jan 05, 2024 -

Lancaster County Subaru responded

Hey Jean, thank you for the 5-star rating and review! Safe travels!- The Lancaster County Motors Subaru Team

Helpful
November 15, 2023

Great business, professional staff, clean building, what more can you ask for? Maybe renewing the snack offering… Donuts have been missing since COVID More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally
Report | Print
Nov 16, 2023 -

Lancaster County Subaru responded

Barbara, we're glad to know you had a positive experience at Lancaster County Motors Subaru! We appreciate your feedback on the snacks - who doesn't love donuts? Thanks for sharing.

Helpful
October 28, 2023

The dealership is very inviting and well maintained. Every staff member was pleasant and even those we were not interacting with said hello. More

by Jayf1150
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary, Ronnie
Report | Print
Oct 30, 2023 -

Lancaster County Subaru responded

Thank you for the kind review! Our team at Lancaster County Motors Subaru always aims to make every visit a pleasant one!

Helpful
October 27, 2023

our 2021 Crosstrek was in for oil change and inspection, everything was handle with excellent service. More

by warren buch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
no sure
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Oct 30, 2023 -

Lancaster County Subaru responded

Hi Warren! We're glad to know your 2021 Crosstrek received excellent service during its oil change and inspection at Lancaster County Motors Subaru. Thanks for sharing this positive feedback!

Helpful
October 27, 2023

They are always ready to get the job done and they are always polite about everything! More

by rwmurray7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of any names.
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Oct 30, 2023 -

Lancaster County Subaru responded

Thank you for the wonderful feedback about our Lancaster County Motors Subaru team! It's our privilege to serve you and we look forward to doing so again next time!

Helpful
October 25, 2023

People were very professional and the work was completed satisfactorily. I appreciate Sally checking us out in detail. More

by shughespk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally
Report | Print
Oct 26, 2023 -

Lancaster County Subaru responded

We're glad to know you had a positive experience with us at Lancaster County Motors Subaru! Your kind words about Sally and our team are much appreciated. Thanks for choosing us, we look forward to serving you again in the future!

Helpful
October 20, 2023

I've leased or purchased several Subarus from them and use the service department. 100% satisfied always. More

by junesmith740
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coleen and Veronica usually
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Oct 23, 2023 -

Lancaster County Subaru responded

Thank you for trusting the Lancaster County Motors Subaru team with your sales & service needs! We appreciate your continued support and look forward to your next visit!

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