I purchased a C.P.O. 2014 Dodge Charger SXT with around 20k miles in June of 2015. I worked with John Hatzis. I found him to be polite and very knowledgeable about the Charger and its features. The car itself was heavily scratched up everywhere and I do mean everywhere (sides, roof, hood, windshield, etc) but otherwise it was in very good condition. It was missing all floor mats and a cargo net as well. We worked out a fair deal and I got a good price on the Charger. I got taken to the cleaners for my trade-in value…next time I’m selling my car myself! The finance gentleman was very nice as well. He was kind of pushy with the extended service contract, but since I was paying cash (from my credit union) I didn’t purchase anything extra.
First thing that was shady was the bill of sale that was sent to my credit union for their review/approval. It showed my trade as paid off but the negative equity was rolled into the price of the new car so that price was now greatly over inflated. The numbers still added up to the same balance we agreed to, but I later learned that reason they did this was to show a higher ‘profit’ made on the front end of the deal to report back to Dodge. My credit union kicked back the paperwork to Lancaster Dodge until it was sent back corrected.
Second thing – I made a request during the price haggling to have the car buffed so that the scratches would be gone when I took delivery. I was told no problem. When I finally took delivery, I found they hadn’t touched the car at all!!! It was still covered in scratches! I asked John about this, I was told “well, we did try but we didn’t want to damage the paint” bla bla bla. I was furious and almost considered calling off the deal. This is the biggest negative with my experience here at Lancaster Dodge and the one I will always remember. You lost a repeat customer because you didn’t hold up to your promise. I took the Charger to a professional detailer a few months later and they did a great job on the exterior! Looked almost factory new!
Finally – the delivery. I will give John credit that he found me a cargo net and a set of floor mats for no additional cost. However, when it was time to go over the features of the car before I drove away, he was nowhere to be found. I waited for a significant amount of time until he came back. He was out showing another car to a customer. The ink on the contract was still drying and I was already seemingly forgotten. Nice. Nobody else in the dealership offered to help either. When I did flag John down, the delivery presentation felt rushed but all my questions were answered.
P.S.: I received no ‘thank you for your business’ phone call either from management. Classy. A few weeks later I did receive a phone call from some overseas call center asking me about the extended warranty. I said don’t ever call me back.
I will not be going back to Lancaster Dodge…ever…for anything. I have enjoyed the Charger but this sales experience ruined any chance of further business at this dealership. I did steer away a family member who liked a car on their website, so I will consider that a success.