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Lancaster Dodge Ram FIAT

Lancaster, PA

Overview
Employees
Reviews
Vehicles
4.8
224 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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1475 Manheim Pike

Lancaster, PA

17601

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Showing 224 reviews

June 15, 2023

Good service and website coupons to help keep my maintenance bills down is great. Counter employees are always friendly and helpful. More

by Jason Beaupre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk
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Jun 15, 2023 -

Lancaster Dodge Ram FIAT responded

Thank you for your review! We value and appreciate your business!

Helpful
June 14, 2023

Pleasure to do business with I’ve done a lot of business with dealerships they made it very simple to purchase a vehicle. I would consider them on my next vehicle purchase. More

by jsala2004
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dean Pugliese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Tejeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Herr
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Jun 14, 2023 -

Lancaster Dodge Ram FIAT responded

Thank you for such a positive review! We appreciate and value your business.

Helpful
June 14, 2023

Long wait but quality work. ... however, boring waiting area. Works either smoking or vapimg on the show floor. More

by EN2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service front desk
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Jun 14, 2023 -

Lancaster Dodge Ram FIAT responded

Thank you for your feedback! We appreciate the input and value your business.

Helpful
June 08, 2023

Very helpful and considerate. Pricing on simple inspection items (windshield wipers for example) are exorbitant. Wipers at $83 a pair is way too high for the 5 min it takes to ins More

by JEFFSW110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry
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Jun 08, 2023 -

Lancaster Dodge Ram FIAT responded

Thank you for your review! We value and appreciate your business.

Helpful
June 07, 2023

Excellent service, service reps always pleasant and ready to help with any issues on my vehicle More

by dynahemi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Girls from service
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Jun 07, 2023 -

Lancaster Dodge Ram FIAT responded

Thank you for taking the time to leave such a wonderful review! We appreciate and value your business.

Helpful
May 28, 2023

Professional staff, reasonable service prices. Communicated well, and was able to service my vehicle in an appropriate timeframe. More

by Dominick.manusos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Garlinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2023 -

Lancaster Dodge Ram FIAT responded

Thank you for your review! We value and appreciate your business.

Helpful
May 27, 2023

Very nice and friendly to me. They answered any questions I had. Very helpful and knowledgeable about the car I picked. More

by Nangel1556
Recommend Dealer
Yes
Employees Worked With
Nick DeLarso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Garlinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2023 -

Lancaster Dodge Ram FIAT responded

Thank you for your review! We appreciate and value your business.

Helpful
May 23, 2023

This is a very accommodating dealership. They keep you informed what is going on with your vehicle. Staff very helpful. More

by SANGELBIRD2h
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
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May 23, 2023 -

Lancaster Dodge Ram FIAT responded

Thank you for your review! We appreciate and value your business.

Helpful
May 21, 2023

Service is always spot on with time overall service 👌 people are always welcoming and polite 😀 👍 More

by cdjmshireman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts depth, service department
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May 22, 2023 -

Lancaster Dodge Ram FIAT responded

Thank you for your review! We appreciate your business.

Helpful
May 15, 2023

The management here really tries, I can see that, but overall it wasn't a great experience. There were a lot of delays, my vehicle was returned to me muddy with some slight body damage and 2 tires were p More

by HANCOCK.KAE
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis Garlinger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2023 -

Lancaster Dodge Ram FIAT responded

Thank you for taking to time to review our performance. It allows us to improve by addressing these issues. We are struggling with parts distribution and delays are sometimes inevitable and we do apologize for any inconvenience it has caused. We did verify the tires were installed correctly as they are unidirectional tires. Please accept our sincerest apologies for receiving your vehicle back in the condition you did. There is no excuse and this has been addressed. We appreciate and value your business. Dean Pugliese, GM

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