Lancaster Honda - Service Center

Horrible "SERVICE" experience I bought a car in this Dealer a few months ago, and having completed the time for this first service revision, I made an appointment in advance on int I bought a car in this Dealer a few months ago, and having completed the time for this first service revision, I made an appointment in advance on internet. I arrived at my appointment 10 minutes before my stipulated time and I was not attended by the service agent that had been assigned to me in my previous reservation. I brought the car for its first oil change and general check, the "SERVICE" agent Gabriela Hufrag / R403, received and told me that I would have to wait two hours for this process, which I had to agree. 45 minutes had passed when I saw that someone took to the parking lot a car very similar to mine, after an hour I decided to get closer to see and in fact it was my car; Until that moment nobody had warned me that it was ready and until the "SERVICE" agent realized that I was next to the vehicle she told me that it was ready. This is my third Honda car and is the first buyer in this Dealer and I have never received such a bad "SERVICE", it is evident that there is a total ignorance of the value of time and customer satisfaction. In fact they just did the oil change and nothing else, I guess it was because it was the first revision, it was free. More

Great Customer Service! Stacia Delaney was very professional. However, I also perceived a genuine interest in helping me with my vehicle needs. I would definitely return to Stacia Delaney was very professional. However, I also perceived a genuine interest in helping me with my vehicle needs. I would definitely return to Lancaster Honda for my regular vehicle maintenance. Thank you again Stacia Delaney for a great overall experience. More

Efficiency Francisco Gomez helped me out with my need of an alignment to prevent future abnormal wear on my tires and all though I was not scheduled with an appo Francisco Gomez helped me out with my need of an alignment to prevent future abnormal wear on my tires and all though I was not scheduled with an appointment he took care of me in a generous and efficient manner! More

excellent service Monica Cano did a great job keeping me informed about my car, explaining to me in detail, even showing me in pictures why my car was in recall, she wa Monica Cano did a great job keeping me informed about my car, explaining to me in detail, even showing me in pictures why my car was in recall, she was very professional polite, and over all, a great experience at this dealer, thanks again Monica Cano. you are the best!! More

Great service Just wanted to take a moment to thank Erika, my service advisor at lancaster Honda. She made sure I got everything my car needed in service. Polite, n Just wanted to take a moment to thank Erika, my service advisor at lancaster Honda. She made sure I got everything my car needed in service. Polite, nice and extremely helpful. I'll definitely be back for all my cars needs here. More

Great experience Went in for an oil change- great service! Friendly and efficient, from the initial interaction with Erika to the friendly cashier at the end of the v Went in for an oil change- great service! Friendly and efficient, from the initial interaction with Erika to the friendly cashier at the end of the visit. More

Gentleman Straightforward Kind of Guy Jim Monroe is personable & straightforward. He’s on his job the moment he starts to assist you as well as upbeat. He’s through to review just about al Jim Monroe is personable & straightforward. He’s on his job the moment he starts to assist you as well as upbeat. He’s through to review just about all your vehicle serving needs. Takes the time to answer your questions whether little or small. More

Great Service David Boyle provided excellent customer service. He was knowledgeable, efficient and very helpful. I took my car in for scheduled maintenance and my David Boyle provided excellent customer service. He was knowledgeable, efficient and very helpful. I took my car in for scheduled maintenance and my car was ready in less than an hour. More

Stacia is the best! Stacia always takes care of me and my cars. She provides excellent service and keeps me informed throughout the entire service process. Highly recomme Stacia always takes care of me and my cars. She provides excellent service and keeps me informed throughout the entire service process. Highly recommend you use her on your next service appointment More

Service team Stacia Delaney gave me exceptional service. My CRV was finished 1/2 hour before promised. She was very efficient and was very knowledgeable about my v Stacia Delaney gave me exceptional service. My CRV was finished 1/2 hour before promised. She was very efficient and was very knowledgeable about my vehicle. More