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Lancaster Nissan
East Petersburg, PA
660 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 660 reviews
February 26, 2020
Second Time Buyer Our salesman's name is Derek. We are very happy about our purchase and dealing with Derek Marion. I feel Derek went above and beyond for us. I truly b Our salesman's name is Derek. We are very happy about our purchase and dealing with Derek Marion. I feel Derek went above and beyond for us. I truly believe that without Derek's expertise, suggestions, recommendations, and patience, a handshake would not have occured on the Saturday, my wife and I first visited the dealership. We set out the day with no intention of purchasing, but only to survey our options, test drive a couple vehicles, and gather information about rather we continue to purchase the Pathfinder we were leasing, or find something equal to if not better for around our same payment. Derek made that happen. You should be proud of him. I'm not an easy sell. I've worked on cars all my life and I know what I want in a car. He answered all my check marks and made the decision easy. We were not going to purchase a new car. Derek, found us a deal on a practically brand new Murano for a much more affordable payment. He could've saved that information for a friend or relative, and we would never have known the wiser. I feel I can trust Derek, and would recommend him to my friends and family, for future purchases. More
by Dodgersdad
Employees Worked With
Derek Marion, Kane Lesher
February 24, 2020
Best dealer experience ever. The entire team was wonderful Donna Beam, Kyle Potter, and David worked as team to get my business. Very professional and straight forward to gain my business. Donna made every e Donna Beam, Kyle Potter, and David worked as team to get my business. Very professional and straight forward to gain my business. Donna made every effort to meet my requirements. Good listener! The buying of a car was always stressful for me, but not this time. I would recom More
by Dwenger711
Employees Worked With
Donna Beam, Austin Wenger, Kyle Potter, Dave Rote
February 16, 2020
This was my second time purchasing a vehicle from this dealer and they made it a beyond amazing and such an easy experience! Donna has worked with me both times and I can’t say enough about her service an dealer and they made it a beyond amazing and such an easy experience! Donna has worked with me both times and I can’t say enough about her service and attention to detail for what I was looking for and working with me for the past 6 plus months getting me into the vehicle of my dreams! It was such a pleasure working with her!! I highly recommend going to them!!! More
by Becker3585
Employees Worked With
Donna Beam, Kyle Potter
February 13, 2020
Our experience with Derek Our Nissan Ultima was totaled two weeks ago and my wife contacted Derek about purchasing a smaller car that fit in our budget. Derek researched possib Our Nissan Ultima was totaled two weeks ago and my wife contacted Derek about purchasing a smaller car that fit in our budget. Derek researched possible models that would meet our needs. Derek showed us a few models on the lot and we fell in love with the 2020 Nissan Versa. Derek went out of his way to take us for a test drive explaining all various electronic features. We had a very pleasant experience and look forward to our next visit with Derek. Very professional and understanding individual. Nissan should be proud to have a person as capable as Derek on their team! Patricia Traub Henry Pujol More
by henry.pujol
Employees Worked With
Derek Marion
February 11, 2020
Awesome experience with Donna Beam Donna Beam made our experience easy and was very informative on the vehicle we purchased. She is top notch and we enjoyed working with her. We will Donna Beam made our experience easy and was very informative on the vehicle we purchased. She is top notch and we enjoyed working with her. We will definitely recommend her to our friends and family wanting to update their vehicle. More
by mbober
Employees Worked With
Donna Beam, Austin Wenger, Kyle Potter
February 10, 2020
Bad Service Went in because a recall with my car. When calling to set up the appointment I was estimated the procedure to take between 1 to 2 hours. Dropping up a Went in because a recall with my car. When calling to set up the appointment I was estimated the procedure to take between 1 to 2 hours. Dropping up at 7am I plan to stay and wait for the car. When I did the check in, Bill one of the service agents told me that it was an all-day open appointment. I wanted to reschedule Bill offer the shuttle bus to take me back. Got back home and at exactly 9:16am Bill call me back to tell me your car is done. Exactly 2 hours because my car was pulled in at around 7:10am to 7:15am. Then I had to wait more than an hour outside after telling bill the exact time an hour earlier for me to be picked up and he assured me the shuttle will be there. Bill told me information that he was not sure of I guess just to get rid of me. By the time I got my car back I’ve lost all my morning halve of my day courtesy of Bill’s incompetence. Customer Service 101 if not sure of what you are telling the customer don’t disseminate that information and perhaps doble check with the technician specially when you saw the car went in. Very poor service… More
by Nutral
Employees Worked With
Bill
February 07, 2020
Terrible Service Department I've had a Nissan Titans for 14 years. Every time I try to give them a chance to service my vehicle they prove time and time again why I stopped brin I've had a Nissan Titans for 14 years. Every time I try to give them a chance to service my vehicle they prove time and time again why I stopped bringing my vehicle to their shop. I had my 2016 Nissan Titan in for a Check Engine light. The problem was a sensor but the Service Dept said they are afraid to replace the part for fear of damaging a $4000 part. They wanted me to sign off on the potential damage to the $4000 part before they would proceed. The after market warranty company that I purchased when I bought my Vehicle was very helpful in trying to resolve the issue and offered to speak directly to the Service Manager. The warranty company called me back and said "I've never dealt with a Dealership Service Manager that was so arrogant and seemingly incompetent." They advised me to remove my vehicle from them and suggested I find a repair facility that can complete the necessary repairs without asking me to agree to them breaking a $4000 part. They were happy to hear I found a competent shop to do the required repairs without requiring me to cover their "Technicians" mistakes. More
by JFFIII
Employees Worked With
Keith Barker, Nick Grasso, Kane Lesher, Ben Helmick, Lauren Wilber, Brook Lesher
January 29, 2020
I had a great first experience with Lancaster Nissan thanks to Fernando and Don. They helped get me a really good deal on the Rogue. Plus when I went back to get the all weather mats the sales team e thanks to Fernando and Don. They helped get me a really good deal on the Rogue. Plus when I went back to get the all weather mats the sales team even helped to take the regular mats out and put new ones in! More
by marcbowers7
Employees Worked With
Fernando, Don Lesher
January 27, 2020
wonderful experience very easy to deal with-no problem doing a deal and working to get the right price that worked for both of us. Arleen was a real pleasure to work with very easy to deal with-no problem doing a deal and working to get the right price that worked for both of us. Arleen was a real pleasure to work with. More
by owensw@verizon.net
Employees Worked With
Arleen Rodriguez
