Land Rover Allentown

Land Rover of Allentown was amazing! Bill in sales and Moe (management) went above and beyond to make me feel welcome and at ease. The whole process was smooth, honest, and stress-free— Bill in sales and Moe (management) went above and beyond to make me feel welcome and at ease. The whole process was smooth, honest, and stress-free—no games, just great service. I could tell they truly value their customers. My long drive from New Jersey was 100% worth it! More

The worst possible service. You can not get the service department on the phone. The receptionist puts you into a voicemail and you'll never hear back from them. They're inep You can not get the service department on the phone. The receptionist puts you into a voicemail and you'll never hear back from them. They're inept at best. Wish there was a rating lower than 1 star. More

I wrote a review a week ago as to my experience. I want to right a follow up to be fair. The previous review was exactly what happened and i would not take that down. However i want to let you I want to right a follow up to be fair. The previous review was exactly what happened and i would not take that down. However i want to let you know that i finally was able to speak with the General Manager. He looked into the events and immediately got back to me. He apologized and stated how it would be handled from that moment on. He did exactly what he stated he was going to do. His timelines were followed through and ultimately they replaced the torque converter and the car is running smooth at this time. I always tell my customers don't judge me on a mistake, rather judge me and my staff on how we handle the mistake. I will do the same and will state they handled it respectfully. More

If there were a negative star option i would hit it numerous times!! To say that the treatment i received from this service department was disappointing would be an understatement. Here is the very s numerous times!! To say that the treatment i received from this service department was disappointing would be an understatement. Here is the very shortened version of this god aweful experience. I dropped car off on May 21st for a scheduled service. Either a miss or a transmission issue. By days end on the 21st I have not heard a peep from anyone. On the 22nd i spoke with Desiree, she stated that your vehicle needs a "NEW TRANSMISSION". I ask how long this would take and she stated approval will be a few hours to several days. She is waiting for Land Rover to approve it. Another 2 days and ZERO communication Tuesday the 27th Desiree, we are going to get it on the lift today to do our evaluation. EVALUATION, i thought i needed a transmission? To find out ZERO had been even looked at. Wednesday 28th ZERO RESPONSE at 4:20 i phone them, no response. I called Land Rover directly for help, she confirmed there was no ticket for the service. She stated she will contact the dealership. As she was speaking with them, i get a text message from Desiree: Great news Land Rover got back to us. They have asked us to drain the trans fluid and refill it and see if there is an issue. Amazingly the response from Land Rover was from the 22nd. No one looked at the responses. It's now 7 days and they are changing trans fluid. I could have had that done at any shop across the country in 20 minutes. It took them 7 days to get to changing fluid. The promised me it would be in first thing on Thursday. Desiree and the Service Manager Promised an update to me by days end and AGAIN no phone call back. I texted, called and no response. Thursday the 29th I receive a call from the Service Manager. They will be completing the change of fluid today and i will get back to you. I stated i will pick the car up and take it to another dealership. Desiree and the Service Manager Promised it was being worked on and stated they would update me by days end and AGAIN no phone call back. I texted, called and no response Friday 30th - Again i text and call, even called the General Manager and as of 10:00 am no return phone call. Just got a text message from Desiree " Shortly the technician will be working on it and will have information later this morning" SO THEY DIDN"T EVEN WORK ON IT YESTERDAY LIKE EVERYONE TOLD ME? Desiree - The job on his lift took longer then expected and it delayed a handful of jobs. I am only one person. So 8 days and the vehicle still hasn't been touched. They have NO COURTESY VEHICLES, well at least for me, they have them booked for other people who needed them. Yes that's what Desiree stated to me. Wonder when the car on the lift came in, i guess that one was scheduled for others who needed service. More

I would not buy a car from this dealership period. The way they treated me for one year is simply unacceptable. I brought my jag in for check engine light and diagnostic check. Long story short, the The way they treated me for one year is simply unacceptable. I brought my jag in for check engine light and diagnostic check. Long story short, they said they fixed it for $4200 and I drove it home check engine light comes on along with restricted performance. Bring it right back so we can fix it.They already admitted wrong doing when they rembersed my credit card payment back. It's been over a year and they still haven't fixed their srew up and the car still sits there.I am 68 years old and still work hard for my money, I work 66 hours a week and have little time for their games. If any body noes a good lawyer I would love to sue them for what they are putting me through. I always call but now they never return them. I FIND IT HARD NOT TO HATE PEOPLE, BUT I HATE THESE PEOPLE. More

Josh was great to work with. We love our Defender and the process was so easy. We love our Defender and the process was so easy. More

I HAD MY JAG VANEN PLAS WORKED ON, AND THEY CHARGED $4200 AND SCREWED EVERYTHING UP, NOW RESTRICTID PERFORMANCE ON. AND SCREWED EVERYTHING UP, NOW RESTRICTID PERFORMANCE ON. More

Phill Euston is the best Service Manager I have had the pleasure of working with. I’ve had high end luxury cars for 40+ years and no one was more caring and friendly than he is. He gave it to me straight a pleasure of working with. I’ve had high end luxury cars for 40+ years and no one was more caring and friendly than he is. He gave it to me straight and didn’t beat around the bush. I will be telling everyone to go to Bennett Maserati even if you don’t own a Maserati. More

Please read until the end… My experience began in July ‘23when I custom built/ordered a ‘24 RR Sport. I dealt with salesman Billy M who took my $5000 deposit at that time. Over the next few months Billy u ‘23when I custom built/ordered a ‘24 RR Sport. I dealt with salesman Billy M who took my $5000 deposit at that time. Over the next few months Billy updated me on progress of the build as well as expected delivery dates. Originally, the car was supposed to arrive in late December. It arrived the first week of December. Billy called that the car had arrived and was told 1) I needed to let him know how much money I was going to put down as well as 2) to obtain car insurance and 3) fill out the Financing information on Bennett site. Working in healthcare, I completed these things over the next few days with the intention of coming on the weekend to view the car. On Thursday evening about 5 pm, Billy contacted me and said there was an issue with the financing even though I had good credit 750+, 30 yrs old with no education loans or other debt. I was asked to provide my three last pay stubs, which I did that showed I had the income to purchase this car. Billy told me that I would need to put 50 or 60k down on this car if I was going to finance because I did not have the financial history or I would need to have a co-signer with good credit. I don’t know why in the 5 months since July financing wasn’t completed. I called the dealership the next morning and spoke with Billy about what had happened and why I could not get approved for the financing even though the credit report had come back good and I was debt free with verified finances that I could afford the car. At this point I began to be skeptical of this dealership and that the dealership probably had a higher cash offer on the car and that if they were going to sell it to me, I would have to put a lot of money down to make it worth the dealerships while. I told Billy of my concerns and that I was done with the dealership and wanted my $5000 deposit back. An hour later I was called by the dealership manager Toni who “apologized that he didn’t get involved sooner and that they treat doctors differently” and that “he would call in favors and get the deal done”. He also had pulled up on google maps my office from my paystubs and remarked what a large building it was and that I must have had many offices in it. At this point I felt very creeped out and knew there was no way I wanted to deal with Toni or this dealership. I contacted Billy and said for Toni not to call me again and that I was done and requested my deposit back. Billy informed me the dealership would process the request and refund my deposit in full by the end of the following week at the earliest or the beginning of the next week. Two weeks went by and no deposit was given. I contacted Billy again who said they would get on it. Now it was after the first of the year so I called again and left a message for Billy and was not called back. The following week I did not give my name and was able to speak to Billy and asked why my deposit had not been processed. He placed me on hold and said he would talk to Toni and when he returned to the phone told me it would be processed in the next 7-10 days. Again I waited patiently for two weeks (1.5 months total) time since requesting refund. I printed out the emails and text messages I had with Billy, the voicemail transcripts, the receipt of my deposit and the account slip that they had processed my check in July. I also had a detailed log of phone calls and who I spoke to. With this information I went to my district justice who called the dealership on my behalf and was transferred to accounting department Candice. With the guarantee that legal action was being pursued Candice called back that afternoon and said the refund was being processed. I received my refund in full that Monday 1/31 and deposited it. Thus ends the saga. I think I dodged a bullet with this dealership and the sales staff/management who I believe are dishonest and had no intentions of returning my deposit. More