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Land Rover Annapolis
Annapolis, MD
386 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 386 reviews
August 30, 2013
I had nothing less than an exceptional visit at this Annapolis location. Robert provided a very complete, yet concise description of each detail about the Range Rover, as well as historical facts and in Annapolis location. Robert provided a very complete, yet concise description of each detail about the Range Rover, as well as historical facts and interesting information that I did not previously know. The test drive was complete with an obstacle course to display the vehicle's breathtaking capabilities. The other employees were also very pleasant, including the Receptionist. There was not an underlying sense of dishonesty or greed, and there was no pressure or hassle. I would, without hesitation, recommend this location to anyone who is interested in Jaguar or Land Rover vehicles. -LC More
by tish24
Employees Worked With
Robert Carter
August 19, 2013
My first unscheduled service on my 2010 Jag XF. After my car was delivered we noticed the glove box would not open. Later I also noticed the interior lights were not working. I marked it down to a blown f car was delivered we noticed the glove box would not open. Later I also noticed the interior lights were not working. I marked it down to a blown fused and replaced it myself but it blew again with a large pop. I also noticed there was a squeak kind of noise coming from the engine when I first started the car unrelated to the first problem. I called the dealer late Friday and they got me scheduled for first thing Monday morning. I was in an out in less than 30 minutes with a loaner. By late afternoon they called that the car was fixed. They found an short in the interior wire rubbing against a screw that was fixed and replaced the engine belt. I returned to the dealer by 6pm the same day and got my car back. All was fixed under the warranty at no charge. I have never had such fast and customer oriented service out of a car dealership before. Kudos to all the Jag service people especially Ray Hatfield for being so quick attentive. I felt like that my satisfaction was truly important to him. I was in and out so quickly I didn't even have time to sit down before that have my paperwork taken care of and I was out of there. The only drawback was it was so fast I forgot I had wanted to order some touch-up paint for my car. An excuse to come back again. More
by briangoldman10
Employees Worked With
Ray Hatfield
August 08, 2013
The dealership and especially salesman Graeme Reeves went above and beyond giving me 200% service to make me content with my purchase. All the staff was extremely courteous. I felt pampered. Graeme spared above and beyond giving me 200% service to make me content with my purchase. All the staff was extremely courteous. I felt pampered. Graeme spared nothing to make me satisfied with my purchase even to go so far as replace the tires, rotors and brakes just because he was not happy with their condition and this was on a certified used vehicle. They gave me a loaner to use while my was being prepared and then personally delivered my car to me so I wouldn't have to drive back to the dealership. This was just superb service beyond all my previous expectations. I am spoiled for life. I can only suppose that the service department will be as excellent as sales when it comes time for service work. More
by briangoldman10
Employees Worked With
Graeme Reeves
July 16, 2013
Purchased a vehicle from Graeme who was a fantastic sales guide. His knowledge of the brand based on his experience as a Land Rover technician gave us an increased level of comfort. I would definitely reco guide. His knowledge of the brand based on his experience as a Land Rover technician gave us an increased level of comfort. I would definitely recommend Graeme as well as use him in the future. More
by nnekab
Employees Worked With
Graeme Reeves
July 03, 2013
The BEST experience my wife and I have EVER had when buying a car. Amy Anderson is the most wonderful sales person ever. Super Recommend!! A great experience. buying a car. Amy Anderson is the most wonderful sales person ever. Super Recommend!! A great experience. More
by jayleer
Employees Worked With
Amy Anderson
June 24, 2013
Graeme, Ben and the rest of the team made my vehicle purchase experience smooth and easy. Thank you for your help. I hope my service will be limited but i hope that Mike Kelley and his crew take excel purchase experience smooth and easy. Thank you for your help. I hope my service will be limited but i hope that Mike Kelley and his crew take excellent care of us as well in the future. thank you again for delivering an awesome vehicle purchasing experience. -Erik More
by erweeg
Employees Worked With
Mike Kelley, Graeme Reeves
June 13, 2013
Amy Anderson was superb to work with. My husband, Eric, has always wanted a Jaguar convertible. He teases me every year during his birthday about getting one, just like on car commericals with the big red has always wanted a Jaguar convertible. He teases me every year during his birthday about getting one, just like on car commericals with the big red bow. Well, Amy made my husband's dream come true on his birthday this year on June 11th. I found the perfect one on the internet site and called Amy on the evening of June 10th to see if it was somehow possible to purchase this as a surprise for Eric on his birthday, for his to have the next day. She was able to somehow make this magically possible, to even include driving the vehicle down to Gaithersburg where I work on the afternoon of June 11th, have me sign all the papers, and then drive away with it in order to have it waiting for Eric in front of our townhouse in Frederick when he came home from work that day. She even gave me a big RED BOW too - just like the commercials and his dreams!!!!! He is still in shock and we love the car. Amy's customer service was BEYOND BELIEF and AMAZING! Thank you, Amy, for all your extra, extra efforts on my behalf. It was beyond my wildest dreams and I did not even think it was possible. It certainly would not have been possible without Amy Anderson! Sheila Nichols, Frederick, Maryland - one HAPPY HAPPY customer!!!!! :-) More
by dancingbird
Employees Worked With
Amy Anderson was TOTALLY AWESOME!!!!!!!!!!!, Amy Anderson
June 13, 2013
Very good experience. Frank Elizondo was a pleasure dealing with. We never felt rushed or pressured. Frank is very knowledgeable and helped us pick the right vehicle for our needs. dealing with. We never felt rushed or pressured. Frank is very knowledgeable and helped us pick the right vehicle for our needs. More
by rdash
Employees Worked With
Frank Elizondo
May 13, 2013
Frank was extremely knowledgeable and helpful with a great low pressure approach. Stayed late to work through all the details. Definitely recommend Frand and the Annapolis Jag Dealership. great low pressure approach. Stayed late to work through all the details. Definitely recommend Frand and the Annapolis Jag Dealership. More
by 2ndjag
Employees Worked With
Frank Elizondo
April 22, 2013
We had a great car shopping experience with Sales Guide Graeme Reeves. He was both friendly and very knowledgeable about the product Land Rover. We came into the dealership with little or no knowledge on Graeme Reeves. He was both friendly and very knowledgeable about the product Land Rover. We came into the dealership with little or no knowledge on this vehicle but left with this being a top contender for our next vehicle purchase. It wasn't a question he couldn't answer. He greeted us with courtesy each and every time, even the test drives were a learning experience! But what really sold us was the drive over the rocky obstacle course out front of the Annapolis dealership, this was definitely the icing on the cake. Silly us, we though it was just there for decoration!!!!! Within two weeks of our last visit, we purchased a new Land Rover LR4. Awesome! More
by aslaught
Employees Worked With
Graeme Reeves
