Land Rover Annapolis

Ray is the best service representative that I have ever partnered with -- great advice, service, and open communication. When Ray leaves -- I leave!! Thanks!! Chris partnered with -- great advice, service, and open communication. When Ray leaves -- I leave!! Thanks!! Chris More

Last Saturday I called Jaguar Land Rover Annapolis when I discovered a pre-owned Mercedes Wagon I had been searching for; for quite some time. I live north of Baltimore, so I called to confirm the car was s discovered a pre-owned Mercedes Wagon I had been searching for; for quite some time. I live north of Baltimore, so I called to confirm the car was still for sale before I drove to Annapolis for a test drive. Fortunately I connected with Robert Carter who confirmed the availability and helped me with directions. Once I arrived at the dealership Robert immediately made us feel at home and was always checking to make sure we were comfortable. I test drove the car (loved it) and then we worked out the details. They had some final prep work to do with the car and I had to collect some paperwork (the title for my car I was trading in, etc.) so we agreed the delivery would occur a few days later. Robert even offered to drive the car to me on his day off (50+ miles away)!!! He was easy to work with, answered all our questions, and always returned calls quickly. The entire experience was fantastic and I would highly recommend this dealership!! More

Mr. Pinkston went above & beyond in finding the right car and making the right deal we were looking for. We have had the pleasure of working with him for the past three years and he has always made hims car and making the right deal we were looking for. We have had the pleasure of working with him for the past three years and he has always made himself available to assist us with operational, servicing, and purchasing questions our Jaguars and Range Rovers. He' s truly an asset to the Annapolis dealership. More

Outstanding dealership with outstanding salesman (Robert Carter), finance director (Larry Cash) and Service manager (Ray Hatfield). Team provides excellent customer service in a professional manner. I hav Carter), finance director (Larry Cash) and Service manager (Ray Hatfield). Team provides excellent customer service in a professional manner. I have already referred this team to family members and friends who are interested in purchasing Jaguars. More

Absolutely an excellent experience. This was the best car dealership I have ever worked with. Robert is a 1st class salesperson and his knowledge and understanding of the product line was beyond impress car dealership I have ever worked with. Robert is a 1st class salesperson and his knowledge and understanding of the product line was beyond impressive. Larry was also excellent to work with as was the sales manager and general manager. I couldn't be happier with my decision. Finally, a car dealership that not only doesn't make me cringe, but I actually enjoy going to!!! More

This is a multiple review for the entire "Family" at Jaquar Land Rover Annapolis. Professional, Customer Friendly, Outstanding Customer Service. The entire operation seems to be compri "Family" at Jaquar Land Rover Annapolis. Professional, Customer Friendly, Outstanding Customer Service. The entire operation seems to be comprised of personnel who love what they do, and do what they love. I think it is of the utmost importance that the names of the employees who answer the phones , and greet you at the front desk in the show room, and the service porters be included as these employees are the first point of contact with the business. Our experience with those that were just previously mentioned has been exemplary as well. More

I was originally looking for an affordable used small-sized SUV because I didn't think I'd be able to afford something higher end. After doing an exhausting search, a used BWM X5 3.0 popped up for small-sized SUV because I didn't think I'd be able to afford something higher end. After doing an exhausting search, a used BWM X5 3.0 popped up for sale at this dealership. The style seemed more than I was looking for but the price was almost within my range so went in for a test drive and to see what they would give me for my trade in. When you walk in the dealership, it's a bit intimidating if you're used to regular "fast food" dealerships - some very expensive Land Rovers decorated the showroom floor and I wondered if I was a bit out of my league. Fortunately, despite the high-end appearance, I was treated very respectfully by the staff without the expected attitude that one would assume accompanies luxury car dealerships. My sales rep, Graeme, was fabulous. He didn't mince words, try to hide flaws in the used SUV at which I looked and didn't try to make up information if I asked a question that he couldn't answer. In a word, I was floored by the great experience. Not only that but they gave me what I felt was a *very* good offer on my trade in - $2,000 above what other dealers had already offered me and only slightly below KBB. It's clear they are in the business of matching cars to clients and not necessarily "selling cars". They gave me a very fair offer right from the start without going through the drama of coupons, lowballing other dealers, or "talking with my manager to see what we can do". I'm incredibly impressed with Land Rover of Annapolis and would highly recommend anyone go in for at least a test drive - you never know what you're drive away with but it will likely be the best price you can get and completely without the usual slimy used-car experience. They seem to understand that good business practices are what actually bring in business. More

Mike Kelley did a great job! I can appreciate that he arranged most of what was needed for my service visit in advance of my arrival allowing me to get in and out pretty quickly. He's always extremely ki arranged most of what was needed for my service visit in advance of my arrival allowing me to get in and out pretty quickly. He's always extremely kind and helpful! Thanks Mike. More