Land Rover Bethesda

Went in for my first car as a young adult, luckily Samantha was there to help me and my parents who don’t speak very fluent English. She made sure everything was up to par with the car I chose, despit Samantha was there to help me and my parents who don’t speak very fluent English. She made sure everything was up to par with the car I chose, despite there being a bit of hiccups she went out of her way to make up for it. Very warm, welcoming and friendly. I cannot express my gratitude towards Samantha enough! More

Great experience! Ka Wai was very professional and his communication was a 10. Top notch service. Ka Wai was very professional and his communication was a 10. Top notch service. More

Clean. Pleasant. Welcoming sales representative was calm spoke clearly understanding and knowledge of the buying process and vehicle. Pleasant. Welcoming sales representative was calm spoke clearly understanding and knowledge of the buying process and vehicle. More

My experience with Sammy Cambridge was very pleasant. Ahead of my visit to the dealership she communicated with me and was understanding of my changing schedule. While at the dealership, she guided me on Ahead of my visit to the dealership she communicated with me and was understanding of my changing schedule. While at the dealership, she guided me on a test drive and explained all the features of the car. She and her manager also provided me with all the information needed to make the purchase. More

My experience with this dealership was great. Everybody was polite. Service was good and listening to customer. Details was a real highlight. Everybody was polite. Service was good and listening to customer. Details was a real highlight. More

I had a fantastic experience with David during my annual maintenance. He was incredibly professional, took the time to walk me through the inspection results, and offered unbiased advice on what was truly n maintenance. He was incredibly professional, took the time to walk me through the inspection results, and offered unbiased advice on what was truly needed vs. what could wait, saving me money. A truly reliable and trustworthy advisor More

Been going here for nearly 10 years and it’s always a very positive experience. David was an outstanding service rep very positive experience. David was an outstanding service rep More

Kamal has been great to work with the service department is top notch! Loaner vehicle waiting for me and work completed in a day!! is top notch! Loaner vehicle waiting for me and work completed in a day!! More

BOTTOM LINE: DON’T COME HERE! My range rover had a gear box fault and had to be towed in to be repaired. I told the service department to analyze the issue and get the car back i My range rover had a gear box fault and had to be towed in to be repaired. I told the service department to analyze the issue and get the car back into a drivable state. The first set of repairs they diagnosed was a battery replacement and a gear shifter replacement. They charged me a total of $933 for the battery and the labor to replace it. At AutoZone, the battery costs $258 and replacing it simply involves removing the spare tire. Needless to say, Land Rover Bethesda grossly overcharges. After this first set of repairs, I was informed that the car was still broken and that the next step was to replace the valve body for $6,291. Since I was told the car was still broken, my only option was to approve the next repair. After two months at the dealer, I pick up my car and am going through the $9,400 bill when I notice that in the notes section the mechanic noted that the car was test driven and it drove approximately 15 miles with no issues aside from the check engine light staying on after the first set of repairs. Land Rover Bethesda purposely did not inform me that the car was driving after the first set of repairs. They did this because they knew this information would have caused me to not approve the next $6291 repair, and their sole focus is to try and squeeze the most amount of money possible out of the customer. I confronted the service manager on this situation, and he responded by saying “the car probably wouldn’t have made it far without replacing the valve body for $6291.” This may have been true, or it may not have been, it’s a total guess on the dealers part, but it is my right as the customer to be given all the facts about the current situation to make a clear and informed decision on approving repairs that cost thousands of dollars. Withholding information to coerce the customer to spend more money is extremely fraudulent behavior and is exactly the experience I had at Land Rover Bethesda. Sadly, my experience is not a one-off event that happened just to me. My father has bought three range rovers from this dealership. He loves the car, and wanted to buy another one, but recently bought a Mercedes because of how horrible his experiences have been at this dealership. Having read about my story, I hope you take my advice, learn from my experiences, and go to a different Land Rover dealer. I literally couldn’t be any worse. More

we are very pleased the service that earnest provided us he was very help full he was very help full More