Land Rover Bethesda

The manager Abdel was just as bad. Never returned my email 10/10 4:06pm even after he tried calling multiple times. My words speak truth. Who begged me for a month to come in. I Never returned my email 10/10 4:06pm even after he tried calling multiple times. My words speak truth. Who begged me for a month to come in. I sent a email. Yesterday the GM chased be down by phone. I asked him if he was going to respond to the email communication from 10/10 (406p). See below his response. I responded and silence again. Hi Beamer, I hear you, and you're right to expect better communication from us. I apologize that I did not follow up on your October 10 email. I appreciate the honest feedback. If you're open to it, I'd still welcome the opportunity to speak with you directly and see if we can earn back your confidence. Hadi Hamwi | General Manager Land Rover Bethesda 11617 Old Georgetown Rd N, Bethesda, MD 20852 Email: hamwia@autonation.com I followed up with: I appreciate your response, but honestly, how am I supposed to have faith or confidence when it feels like every LR dealer I deal with either tries to take advantage of me or presents a deal that is nowhere near fair? At some point, apologies and promises of better communication only go so far. What matters is seeing genuine effort, transparency, and a fair deal that shows you value my business. I want to believe there are people who genuinely care about building relationships with their customers, but my experiences so far have made that difficult. I’m open to having a conversation, but I need to see something that gives me a real reason to regain that confidence. I have sent you in previous emails what I am trying to accomplish. Show me in numbers its worth talking. Maybe this time you actually respond. And Silence again.... SO I HAVE THE STATEMENT BELOW: I am extremely disappointed with my experiences at Land Rover dealerships when trying to purchase a Defender. Too often, I have felt insulted, disrespected, and as though someone was trying to take advantage of me. I shop at Mercedes-Benz, Porsche, BMW, and Toyota, and the difference is night and day. Those dealerships treat me with respect and appreciate my business. At Land Rover, I have repeatedly encountered an arrogant, condescending attitude that makes me question why I would spend my money there. This is exactly why I have never owned a Defender, despite genuinely wanting one. It isn't the vehicle that has put me off; it's the dealership experience. When I'm ready to make a significant purchase, I expect professionalism, honesty, and respect—not an attitude that makes me feel unwelcome. Unfortunately, after these repeated experiences, I will be looking at other brands rather than continuing to pursue a Defender. Mercedes-Benz, Porsche, BMW, and Toyota have all demonstrated that buying a vehicle can be an enjoyable experience, and I have no reason to tolerate anything less. Land Rover may build an iconic vehicle, but a great product means very little when the people selling it drive customers away. I hope you take this feedback seriously and recognize how your dealership's approach is costing you sales. Regards, A Disappointed Potential Customer More

My service advisor, Greg Weschler was excellent. He explained all service items needed and why and provided excellent options for follow up. Highly recommend Greg!!! He explained all service items needed and why and provided excellent options for follow up. Highly recommend Greg!!! More

I had a strong experience at Land Rover Bethesda. The service department was backed up, and it took two days to have my vehicle looked at. However, Greg, my service advisor, set the right expectation The service department was backed up, and it took two days to have my vehicle looked at. However, Greg, my service advisor, set the right expectations when I dropped off the car and explained the delay upfront. Throughout the process, Greg communicated clearly and consistently. He explained the problems with my vehicle, discussed the available solutions, and worked with me to make sure everything was addressed properly. Overall, I give Land Rover Bethesda a five-star rating. My experience was especially positive because of Greg’s outstanding customer service. His communication, professionalism, and commitment to making sure my vehicle was working properly were stellar. I highly recommend Greg and the service team at Land Rover Bethesda. More

The sales team were very fast, courteous and professional. The manager searched and found the car i wanted very fast professional. The manager searched and found the car i wanted very fast More

The staff in the service department prpvide great customer service. Kamal explained the recommended services and had my car back on the road quickly. customer service. Kamal explained the recommended services and had my car back on the road quickly. More

The appointment was easily made, and the service was completed on time to my satisfaction. completed on time to my satisfaction. More

I highly recommend Samantha! She was knowledgeable and supportive through the whole process. The team was wonderful. I highly recommend! She was knowledgeable and supportive through the whole process. The team was wonderful. I highly recommend! More

Typically, I hate buying a new car. My experience with Land Rover Bethesda changed my mind. My saleswoman, Sammy, was extraordinary- she was sharp, listened well, offered insight and ma My experience with Land Rover Bethesda changed my mind. My saleswoman, Sammy, was extraordinary- she was sharp, listened well, offered insight and made the sales process run flawlessly. It's rare to find capable salespeople. Sammy wasn't just trying to make a sale, she was trying to help me find my perfect car. Sammy is certainly a gem. I will most certainly recommend her to my friends! More

great customer service and professional staff . they are courteous and knowledgeable i will recommend strongly they are courteous and knowledgeable i will recommend strongly More

Best experience at Bethesda Land Rover! Awesome sales team and they addressed all my questions. Bought my first Rang Rover for the family. Ask for Fady, Ashley and Marcus. (They are also gr Awesome sales team and they addressed all my questions. Bought my first Rang Rover for the family. Ask for Fady, Ashley and Marcus. (They are also great with kids) More