Land Rover Bethesda

I just wanted to give a shout out for Zay Paulemon. She made me feel like a rockstar as I entered the service area on 19th of June. Her greeting was friendly, warm and welcoming. She made me feel like a rockstar as I entered the service area on 19th of June. Her greeting was friendly, warm and welcoming. More

On the 10th of June I drove to the service center because the air conditioning was not working. I arrived 15 minutes before the service center closed for the day. I was told there were no techs and to come the air conditioning was not working. I arrived 15 minutes before the service center closed for the day. I was told there were no techs and to come early on Monday. Samer Hilmy, came to the service center and went into problem solving mode. As he went to find someone to assist, Gaby Lima appeared and ask if she could assist. I told her about the air conditioner and she simply said "Let me take a look". Gaby came out adjusted some knobs and explained some possibilities for this issue and next steps. Her thoughtfulness to assist me at the end of her days is greatly appreciated. It made me feel confident in choosing Jaguar Land Rover Bethesda. More

Samer Hilmy, is the absolute best! He was knowledgable, helpful and was patient throughout the buying process. His attentiveness as continued, he has checked in to see if I needed any He was knowledgable, helpful and was patient throughout the buying process. His attentiveness as continued, he has checked in to see if I needed anything. I know this may seem strange but Samer has created a community that feels like family, he has made connections to my cars care team. Cheryl Stewart the customer Experience manager and Gaby Lima the Assistant Service Manager. Both of which I Have had the pleasure of meeting in person. More

Okay when Samer (Hilmy) said I want you to meet Ms. Cheryl, she is going to take you through your vehicle, I had no idea of the excellent, knowledgeable, joyful experience that awaited me. Ms. Cheryl Cheryl, she is going to take you through your vehicle, I had no idea of the excellent, knowledgeable, joyful experience that awaited me. Ms. Cheryl was happy for me and wanted to share all she could to make sure that I enjoyed every aspect of my new vehicle. She introduced me to the In-control app and every aspect of the dashboard. I am so thankful for the time she took with me and the many things I learned. I feel valued, reassured and confident to have her as part of my car's care team. More

I ordered a new key fob from the parts department, but was not made aware that I would have to schedule an appointment with the service department to have the key programmed. However, the process of sched was not made aware that I would have to schedule an appointment with the service department to have the key programmed. However, the process of scheduling an appointment was easy and my service experience was perfect. More

The service agent Crystal is outstanding. She provides excellent customer service every time I visit Bethesda Landrover. Ms Cheryl is awesome as well. She provided me with a quiet space so I She provides excellent customer service every time I visit Bethesda Landrover. Ms Cheryl is awesome as well. She provided me with a quiet space so I could continue to work and take my virtual meetings. 5 star service from Crystal and Cheryl! More

very professional and cooperative. They gave me a good discount for being a patient customer! They gave me a good discount for being a patient customer! More

Crystal did a stellar job making me feel at ease when it came to fixing the recall on my LR4. From scheduling through completion I was continuously informed of the status of my vehicle. Crystal was both p came to fixing the recall on my LR4. From scheduling through completion I was continuously informed of the status of my vehicle. Crystal was both professional and inviting. I would highly recommend this dealerships service department for use. More

My car was delivered for service January 31st; as of June 10 I still do not have my vehicle, eventhough I’m continually advised “It should be ready this week”! 10 I still do not have my vehicle, eventhough I’m continually advised “It should be ready this week”! More

Jaguar Land Rover Bethesda is exceptional! The group of people who work for this establishment make it so. I had the pleasure of having Andrew Navarro as my service advisor on 06/06/23 when I The group of people who work for this establishment make it so. I had the pleasure of having Andrew Navarro as my service advisor on 06/06/23 when I took my truck in for service. He kept me informed of every detail that was being performed on my vehicle. He has such a warm and polite presence about him. I was very impressed with his performance and superb customer support. Kudos on a job well done! Nita Blue More