Land Rover Bethesda

Very happy with this service center! Kamal was thorough and attentive to every detail throughout my service and repairs. Expensive but totally worth it. My car looks and feels new! Kamal was thorough and attentive to every detail throughout my service and repairs. Expensive but totally worth it. My car looks and feels new! More

I love them, and Kamal is hands down the best service advisor I have ever worked with in the 35 years I have been driving. He is thoughtful, helpful, kind, and patient. I would my next Land Rover from advisor I have ever worked with in the 35 years I have been driving. He is thoughtful, helpful, kind, and patient. I would my next Land Rover from LR Bethesda for sure, just because of working with him each time I being in my car. More

Jose Garcia is my service adviser and he always dose excellent job for me, Very happy with the dealership and the staff excellent job for me, Very happy with the dealership and the staff More

I was in for routine maintenance and was satisfied all,the way around form my advisor to the reception and check out all,the way around form my advisor to the reception and check out More

I love this dealership, I’ve been dealing with them for years and never disappointed. years and never disappointed. More

I appreciated the thorough customer service throughout the process and the follow-up after retrieving my vehicle. I would recommend this dealership to others. the process and the follow-up after retrieving my vehicle. I would recommend this dealership to others. More

Pascal and Cheryl were absolutely awesome. From purchase to delivery, Pascal and Cheryl were available to answer questions and provide updates. Their level of professionalism exceeded my expe From purchase to delivery, Pascal and Cheryl were available to answer questions and provide updates. Their level of professionalism exceeded my expectations, they are an exceptional duo. Thank you!!! More

They were swift with everything and paid attention to my needs. Would highly recommend them. needs. Would highly recommend them. More

Overall, my experience at Ranger Rover Bethesda was mixed. I brought my car in for a flat tire that was covered under warranty. The service advisor said it would take about 2 hours to hear back from th mixed. I brought my car in for a flat tire that was covered under warranty. The service advisor said it would take about 2 hours to hear back from the warranty adjusters, so I decided to wait. When she came back, she said the flat tire was approved but I also needed to change my brakes, even though they were still good (upsale). This would take another 2-3 hours, so I decided to wait. I got my car back around 4pm and saw that there was a check engine light on. I told them that I don't take cars back with check engine lights on, and the service advisor had left. The receptionist called her on her cellphone, and she said I didn't say anything about the check engine light. The customer service manager, Ms. Cheryl, came over and apologized for the car not being ready after spending all day at the dealership. She tried to get me a loaner car, but unfortunately, they didn't have any cars left. She got the receptionist to get me an Uber ride home and promised to have the car fixed by the next day. The advisor called the next day and tried to have me pay for the parts and services. Ms. Cheryl noticed my dissatisfaction and agreed to have me pay for the parts while they would cover the labor. I got a call that the car was ready later that afternoon. I went back in that evening, but Ms. Cheryl wasn't there as she was off work. Overall, it was a good experience, but it was frustrating to have the check engine light come on after spending all day at the dealership. I appreciate Ms. Cheryl's efforts to make it right and her follow-up call to apologize for the inconvenience. It was good to have the car fixed and Ms. Cheryl turned it around. More

Had to bring my Jaguar back into the dealership to have some diagnostics run and services performed. Just let me say that Cheryl Stewart is one of the best Customer Service Managers that I have EVER come a some diagnostics run and services performed. Just let me say that Cheryl Stewart is one of the best Customer Service Managers that I have EVER come across! She kept in constant touch with me the entire time while my car was being serviced and even after my car was completed. In terms of my Service Advisor, Crystal Vanderpuije is top notched! She gave OUTSTANDING and excellent customer service keeping me apprised every step of my vehicles services including follow-up calls as well! Together, Crystal and Cheryl are an excellent team at LandRover Bethesda! More