Land Rover Bethesda

My appointment with Cheryl went some way to achieve service recovery with this dealership She was thorough entertaining and gave a comprehensive overview to the vehicle I was on the fence about purch service recovery with this dealership She was thorough entertaining and gave a comprehensive overview to the vehicle I was on the fence about purchasing More

In the showroom looking at Land Rovers for at least 20 minutes and NO ONE came over to offer to help or see if we were being helped. At least 6 people wearing dealer shirts were in the showroom while we minutes and NO ONE came over to offer to help or see if we were being helped. At least 6 people wearing dealer shirts were in the showroom while we were there, and only 1 appeared to be with a customer. It was pretty clear we were there to talk about car models as we were looking at the MSRP sticker, trying seat and dash settings, checking out how easy it was to open doors, and the like. The showroom was pretty empty, so you could hear us talking across the room. It wasn't just us -- a couple came in, checked out two cars, were never approached, and left. No signs on the doors saying appointments preferrer or to register at the sales desk. This is in contrast to a dealership for a different make which has no new cars (because of the pandemic), and 2 people came to check on us in the first 5 minutes. Will not be back to Land Rover of Bethesda and will not recommend. More

I first contacted the Jaguar Land Rover of Bethesda dealership on Wednesday, September 15, 2021 by telephone regarding a 2015 Honda CRV-EX in their inventory. I spoke with Mr. Afful, General Manager an dealership on Wednesday, September 15, 2021 by telephone regarding a 2015 Honda CRV-EX in their inventory. I spoke with Mr. Afful, General Manager and then visited the dealership in person shortly thereafter and met with Mr. Kevin Soltwedel, Sales Associate. Initially, all was good even though he did mention that a woman from Florida was interested in purchasing the same CRV, but since I was physically on-site, I got first dibs. We discussed the vehicle of interest, took a test drive and they evaluated my potential trade in, a 2007 Ford Escape. We agreed on purchase pricing for the CRV and then I completed an application for financing. After a “back and forth” with the Finance Manager Kenny (because by this time -90 minutes into the visit) Mr. Soltwedel went "ghost" on me) I was offered a loan approval contingent upon providing specific documentation which I did first by email to Mr. Soltwedel on the evening of September 15th so it could be available the next morning to expedite completing the transaction the next day. I was even given a printout of the pending deal with a Deal Number and Contract Date and other related details. The specific documentation requested to close this sale was: • A “Furlough Letter” from my pre-Covid-19 employer giving me a return-to-work date; • Proof of Income (Social Security Statement); • 4 Personal References; and • $1100.00 down payment (based on my not accepting their $100 “low ball” offer on my trade-in). Then everything fell apart. I called Mr. Soltwedel at the dealership early on September 16, 2021 several times to confirm receipt of my email and the call wouldn’t go through. I called other telephone numbers and could only leave a voicemail. Based on the conditional approval and believing I fulfilled their documentation request, I sold my Ford vehicle BEFORE I went to the dealership to complete the deal. Upon arrival at the dealership Michael, the Floor Manager was very nonchalant and then handed me off to Kenny the Finance Manager. At this point Kenny advised me that the bank rescinded the offer because the Furlough Letter was not sufficient, even though this is exactly what was requested and it included the exact language suggested the day before. Finally, Kenny admitted that he really didn’t know what a Furlough Letter would look like, but clearly that was unhelpful. I am now without a vehicle as the rug was pulled out from under me. I didn't want to play the race card here, but my Customer Experience was suspect, at best...js More

They really went out of there way to make me feel that my time was valuable and getting me taken care of was a priority. Cheryl asked me questions about the car, was I enjoying it, and also checking to make time was valuable and getting me taken care of was a priority. Cheryl asked me questions about the car, was I enjoying it, and also checking to make sure that I was benefiting from everything Jaguar had to offer. More

Kevin Soltwedel was very straight forward, knowledgeable and honest. It was the quickest sale ever. I would recommend him to anyone in need of a luxury vehicle! and honest. It was the quickest sale ever. I would recommend him to anyone in need of a luxury vehicle! More

I was really pleased with Ms Cheryl Stewart took care of me and she was very polite and she also show me how to use the App for Land me and she was very polite and she also show me how to use the App for Land More

We bought a 2022 Range Rover Sport Black Package- and we were impressed with the Service all around. I was especially impressed with Cheryl Strewart, Encore Specialist. This is the first time I have owned were impressed with the Service all around. I was especially impressed with Cheryl Strewart, Encore Specialist. This is the first time I have owned a Range Rover and Cheryl took the time to walk me through everything so I know how to fully leverage the functionality available to me. She was joyous, fun to be around, and patient. Very customer focused - totally customized her responses and support to what I wanted to know. I very much appreciate Cheryl and I know I can call her at any time to ask questions. Thank you, Cheryl!!! Your support is so appreciated More

This was my first time buying a car, and my sales consultant Kevin S and Deborah B from finances made the process very simple and straightforward. consultant Kevin S and Deborah B from finances made the process very simple and straightforward. More