Land Rover Bethesda

The end matters! Thank you Adolf & Ms. Cheryl!! Had a bumpy time earlier in the week communicating with parts & service to have a flat tire changed. Grateful Adolf stepped in to coordinate and get me a s bumpy time earlier in the week communicating with parts & service to have a flat tire changed. Grateful Adolf stepped in to coordinate and get me a service time & Ms. Cheryl topped it off with impeccable service to the finish line…she even baked fresh cookies as a to-go souvenir. 🤗💜 More

It doesn't get any better than this! Cheryl Stewart is amazing! She made sure I was happy with my purchase. She is a Gem! amazing! She made sure I was happy with my purchase. She is a Gem! More

Cheryl Stewart was the best she really went out of her way to help me I really appreciate what she did for me thank you very much Mr. Tyree Jackson way to help me I really appreciate what she did for me thank you very much Mr. Tyree Jackson More

I worked with Kevin S. for the purchase of my Defender and had the pleasure of working with Cheryl for an after-purchase “Encore” presentation of my vehicle. Cheryl provided me with top notch customer se and had the pleasure of working with Cheryl for an after-purchase “Encore” presentation of my vehicle. Cheryl provided me with top notch customer service while orienting me to the features of the vehicle I just purchased. She was flexible and was able to carve out time to work with me on short notice. During the encore orientation of the vehicle she was able to go into detail about the different functions of the vehicle (that I was not familiar with). Both Kevin (in sales) along with Cheryl (for the post purchase experience) made my experience 5 stars with JLR Bethesda. More

Huge shout to Cheryl at the Bethesda dealership for excellent customer service. From her welcoming smile to her positive attitude to her commitment to her customers, Cheryl is a true asset to this dea excellent customer service. From her welcoming smile to her positive attitude to her commitment to her customers, Cheryl is a true asset to this dealership. Being a new car owner to this Bethesda location, I’m looking forward to working with Cheryl in the future! More

Samantha was awesome! She was extremely busy the hold time, but was in constant communication with me while I waited. Financing went smooth and without a hitch. I will definitely be back to purchase my n time, but was in constant communication with me while I waited. Financing went smooth and without a hitch. I will definitely be back to purchase my next vehicle. More

I was at the Bethesda Dealership today for info on their pre-paid maintenance plan (not for service). This was after approx. 4 weeks of numerous calls, txt messages, voicemails, and even a previous physica pre-paid maintenance plan (not for service). This was after approx. 4 weeks of numerous calls, txt messages, voicemails, and even a previous physical visit, all to get info on a package they offer. Needless to say, as I drove out there AGAIN for info that could have easily been relayed over the phone, I was beyond frustrated and had to pray in my car before walking in. At that point, I had been ghosted repeatedly by the department; I decided I was going to speak face-to-face with someone, even if it meant me taking precious time off from work. And God answered my prayers with an angel, Ms. Cheryl, who sensed my energy and immediately did what people who care about customer service do: Attend to the customer! These vehicles are not cheap, for crying out loud. One would think decent customer attention would be intuitive, but doesn't seem to be in the DNA of this dealership. They suck, honestly! I still do not think they deserve any star. Ms. Cheryl does. She went over and beyond to ensure I was attended to. She saved the day. Thank you Cheryl. I would rather not go back to the Bethesda shop for service. Who wants to go to a place where they are treated badly. More

Superb. I was pointed in the right direction for my 2022 Defender and they delivered. Ernest, Adolf and Kenny as well as Cheryl were ALL class acts! Sending ALL my friends there! Defender and they delivered. Ernest, Adolf and Kenny as well as Cheryl were ALL class acts! Sending ALL my friends there! More

wonderful sales and support service. Ms Stewart was amazing. She walked us through intimidating technology to enhance the joy of our new car! thank you. amazing. She walked us through intimidating technology to enhance the joy of our new car! thank you. More

Great good costumer service!!! They really resolved my problem so soon without hesitation!! I will recommend to anybody, specifically Mrs Stuart. Thanks again to all team of Bethesda Jaguar Land Rover, problem so soon without hesitation!! I will recommend to anybody, specifically Mrs Stuart. Thanks again to all team of Bethesda Jaguar Land Rover, Victor Camacho More