Land Rover Bethesda

How can they even qualify for a “Dealer of the year” award, if they can not even comprehend the simple task of answering the phones? The so called customer service purposefully will not provide GM phone award, if they can not even comprehend the simple task of answering the phones? The so called customer service purposefully will not provide GM phone number or even a full name! (Assume that way they do not get any complaints) All I got was a very dazed (sounded like she was under the influence) “lady” who could only muster the name Richard and forwarded me to “Richard’s” voicemail. Accounting has been dodging phone calls, proven to be lazy and unreliable. It’s been well over a month and you still cannot provide me with any proof that you’ve sent the payoff to the other dealership? So here’s some advice: RUN! Unless you want to be lied to and pay for two vehicles at the same time. BTW the GM number on all the replies has been disconnected. Nice try, though! More

The sales process is poorly designed. You should not have your customers meet with sale agents at desks at the entrance of the dealership discussing prices and financings. The location of You should not have your customers meet with sale agents at desks at the entrance of the dealership discussing prices and financings. The location of the desks are odd and are disconcerting (where a receptionist should frankly be). Your finance manager is not knowledgeable about the contract he reviews with clients. He is unsure of what is or isn't covered and your process is designed to upsell beyond reasonability. When your finance manager cannot explain what you're signing, it comes off as disreputable at best. He relies of personal anecdotes in place of actual knowledge, a tell tale sign of poor training. He also advocates for a good customer service rating and how a bad rating will "hurt only him" - all of this behavior is designed to game a corporate process so that headquarters does not understand what's actually happening in the field. This is not what Mr. Huizenga invisioned for AutoNation. There are other parts of your process that are weak, but these stand out as distinctly in need of improvement. I should note that Anna Marie Pistone did an excellent job keeping me abreast of available inventory, but once in the dealership to buy, your process falls flat on its face. We waited several hours only to be told we could not buy the car that day for cash (since your finance manager was out). We came back the following day, only to meet with a finance manager who knew very little and who provided no value considering we were buying the car for cash. There is a real need for professional development and training for staff. More

I had an excellent experience buying my new car. It was a great experience all around. It was a great experience all around. More

Everything considered, I was very satisfied with my experience. The sales associate was fantastic about setting up a test drive and answering any questions I had. I would definitely recommend them to a experience. The sales associate was fantastic about setting up a test drive and answering any questions I had. I would definitely recommend them to anyone. More

From start to finish my experience was very pleasant. The Sales team kept me informed during the entire process. The Sales team kept me informed during the entire process. More

I had a wonderful experience with Arthur and Cheryl at Land Rover Bethesda. Arthur was straightforward and answered all my questions when looking at the vehicle. He referred me to speak to Cheryl after Land Rover Bethesda. Arthur was straightforward and answered all my questions when looking at the vehicle. He referred me to speak to Cheryl after purchasing my car to get a tutorial on all the technology in the car. Cheryl was so incredibly helpful teaching me how to use every button in the vehicle and reviewed each setting and took her time to make me feel comfortable with all the interior technology. Cheryl made me feel I can call her and Arthur with any questions anytime and that is so reassuring when purchasing a luxury automobile. Thank you both for going the extra mile to make me feel comfortable in my new car! We highly recommend this team! More

The only person you should ask for is Samatha. She provided a 5 star experience and is the model for great customer service. Samatha is honest, trustworthy and creative She provided a 5 star experience and is the model for great customer service. Samatha is honest, trustworthy and creative More

Very courteous customer service, respectful. Intertaining at every step of the process making the buying process more comfortable and hopeful. Intertaining at every step of the process making the buying process more comfortable and hopeful. More

Fantastic defender buying experience. Pascal was patient and very knowledgeable. A wonderful no pressure process. He explained the different vehicles and options and offered helpful advi Pascal was patient and very knowledgeable. A wonderful no pressure process. He explained the different vehicles and options and offered helpful advice along the way. The purchase itself was also very simple and clear. More

Crystal did an amazing job keeping me informed and gave a very personal touch on what seemed to be a busy day. very personal touch on what seemed to be a busy day. More