Land Rover Bethesda

I was truly in awe of how much Cheryl new about the features of my car. Her tutorial was both entertaining and educational.. I’m one happy customer! features of my car. Her tutorial was both entertaining and educational.. I’m one happy customer! More

I had an issue with a few of the tech items, Cheryl was both professional and personal at the same time. I would have given 6 stars if available!!! Thanks! both professional and personal at the same time. I would have given 6 stars if available!!! Thanks! More

I needed some paperwork after getting hit in a loaner vehicle and no one was providing me with thorough information regarding the process or other employees that I needed to speak with. I went to the vehicle and no one was providing me with thorough information regarding the process or other employees that I needed to speak with. I went to the dealership a few days ago and I saw Cheryl and the first thing out of my mouth was “I should’ve call you because I wouldn’t be having these problems.” Cheryl always follows up and gets things done thoroughly and efficiently. Whenever you have a problem ask for Cheryl! More

Outstanding Customer Care I purchased my Jaguar F-Pace outside the area and wanted to establish a customer care relationship with a local dealer. After some online research, I I purchased my Jaguar F-Pace outside the area and wanted to establish a customer care relationship with a local dealer. After some online research, I settled on Bethesda Jaguar. Without question, the rave reviews for Cheryl Stewart, Customer Relations Manager, were critical to my decision. Having experienced firsthand the outstanding customer care so many people wrote about, I can personally attest that Cheryl is at the top of her game, and in a league of her own! From my first contact with Cheryl, she has gone the extra mile to make me feel like I am part of the Bethesda Jaguar family, even though I purchased elsewhere. Cheryl knows her stuff, provides personalized, hands-on service, and works hard to ensure that all her customers (even those who purchase elsewhere) have a positive experience. When I met Cheryl in person, she told me that her number one goal is to exceed customer expectations. As far as I’m concerned, she has done exactly that. Kudos also to Rob Connor, Service Advisor, for ensuring a smooth, customer friendly experience and for cutting through red tape to provide scheduling options that were ideal for me. More

5 Star Service Delivery From a Great Team I recently purchased a full size Range Rover from Jaguar Land Rover of Bethesda and my buying experience was nothing short of amazing. The sales repre I recently purchased a full size Range Rover from Jaguar Land Rover of Bethesda and my buying experience was nothing short of amazing. The sales representative Derrick Reason was very knowledgeable and took the time to explain the various features of the truck as this was my first Range Rover. Not only did he educate me, he also made sure to ask me about the things I didn't know I needed in a truck so that I got the right one. Once I made a decision, the Sales Manager Jon Andersen made sure I got the best financing deal possible. He also went above the call of duty by staying overtime (I was the last customer and came in 30 minutes before they were scheduled to close) and answered all my questions. He also assisted me in getting a great trade in value for my Escalade. And then...there was Cheryl Stewart! Like all the other reviews you'll read, Cheryl is absolutely the best. She spent over an hour walking me through all the features and gave me a thorough overview that started at 10,000 feet and eventually ended at ground zero. Cheryl truly believes that an educated customer is a better customer to serve. She handled me with cake love and even followed up with me several days later to make sure I was good. If your in the market for a Range, I highly recommend that you visit Jaguar Land Rover of Bethesda and ask for Derrick, Jon and especially Cheryl. More

Cheryl is amazing! Cheryl went above and beyond to get my car back to me before the new year. Her disposition, level of professionalism, and overall great personality ma Cheryl went above and beyond to get my car back to me before the new year. Her disposition, level of professionalism, and overall great personality makes working with her effortless and a complete joy. More

Phenomenal Buying Experience! My experience at Jaguar Land Rover of Bethesda was overall phenomenal. There was only one hiccup and that was my interaction with Chris O’Banion’s ma My experience at Jaguar Land Rover of Bethesda was overall phenomenal. There was only one hiccup and that was my interaction with Chris O’Banion’s manager which almost caused me to purchase a vehicle from another dealership however the professional handling of the situation by Mitch Henson, the General Manager reassured me of Jaguar Land Rover of Bethesda’s dedication and commitment to providing great customer service. I’d like to add that Chris O’Banion is an ultimate professional sales executive, he is the best that I have experienced in all my years of vehicle purchasing, from start to finish he made me feel good about my purchase. Now I have to say the highlight of my purchase was my interaction with Ms. Cheryl Stewart. Cheryl is first class in customer service. She truly made me feel like a beloved family member. She is not only courteous and thoughtful she went beyond all my expectations. Cheryl is so genuine and sincere it made my buying experience the most awesome one I’ve experienced in all my years of purchasing a vehicle. Never have I experienced such a personal commitment to customer satisfaction as I did when I met with Ms. Stewart. Cheryl was so detailed in explaining the many features of my vehicle and I am not the most tech-savvy individual, but I walked away being much more knowledgeable on how to utilize the varied features – thank you Ms. Cheryl. Please pass on my sincere appreciation to Cheryl Stewart and Chris O’Banion for making my buying experience at Jaguar Land Rover of Bethesda simply PHENOMENAL! More

Exceptional customer care throughout the buying process! Garrett & Cheryl provided me with "white glove" service even before I visited the dealership throughout the Encore appointment. So impressed, I could Garrett & Cheryl provided me with "white glove" service even before I visited the dealership throughout the Encore appointment. So impressed, I could not walk away! More

FANTASTIC Service -- 5star Garrett was the epitome of a salesman. What they should be. Frankly, just the opposite of the stereotype of a used-car-saleman. Even when things didn Garrett was the epitome of a salesman. What they should be. Frankly, just the opposite of the stereotype of a used-car-saleman. Even when things didn't work out just the way we needed them to, he was open, honest and flexible. He showed me I was important and that he wanted to sell me just the right Jaguar. And then there is Cheryl Stewart. Cheryl is wonderful. I may go back, just to say "hello" and see her radiant smile. She was thoroughly professional, pleasant and patient walking me through the on-line app and the car, with all the various settings (OK, I may just "forget" something just to go back!) She walked me diligently on how to "operate" my new Jaguar. This mind you isn't trivial. Never once did she equivocate, or have to say: "let me check." She was a real professional, just like Garrett. What a great combination. More

Cheryl Stewart went above and beyond to setup remote start. There was an error upon setup that went unresolved at another dealer. After multiple unsuccessful attempts at another dealer and Jaguar North start. There was an error upon setup that went unresolved at another dealer. After multiple unsuccessful attempts at another dealer and Jaguar North America Customer service, Cheryl was able to enlist the help of master technician Sid, who took time out of his schedule to assist. Thank you for going above and beyond. More