Land Rover Bethesda

Does not live up to the brand expectation At first, I would say their sales team is very professional and friendly. They understand what customers need and deal accordingly. However the who At first, I would say their sales team is very professional and friendly. They understand what customers need and deal accordingly. However the whole experience of buying and servicing a car from them has been worse, stressful and quite literally harassing for us. My family bought 03 cars from them, Evoque, F-pace and a Velar. There is a safety issue in the Velar which neither Range Rover nor the dealership reached out to us to inform that there might be something of concern. We came to know this after risking our lives at 70mph on Turnpike and then when we looked up online, we called them to inquire about it. Nonetheless they said, they can get it fixed. So we drop our car at the dealership on 11Jan2018 and take a loaner. On 15Jan2018, I get a call from their service guy (we don't want to take any names) that everything is fixed. We went there, took our car. We just drove 1 mile and had to return to the dealership as the issue was not fixed at all. The dealership never bothered to check if the issue was resolved. They just replaced the part and gave it to us. We had to take the loaner again and go home. From then onwards I had been calling the service guy almost every other day. He never picks up the phone and never returns the calls. The car has been sitting in their dealership since a month now and no one replies. Finally, I get a call on 08Feb2018 (yes, almost a month later) that the issue is fixed and they offer to drop the car at our home (we live in Baltimore). We said NO. We will pick up our car because we were xxxx sure they will mess up again. We reach there on 09Feb2018 to pick up our car. When we reached there, the service guy tells us, "well, technically the car is not fixed and there is nothin they can do about it. Range Rover people themselves cannot figure out what's happening. Right now they just made some changes which will block certain functioning of the vehicle and therefore won't cause any problem." I was so angry. Can you believe it, after spending a huge amount on buying the car, all I get is crap, a non-functioning vehicle. I told them, I would like to test drive the car. And not to my surprise the day-light on driver side was NOT working. They did not even bother checking out the car if the car is fully functional or not before giving it to the customer. This is their level of service satisfaction guarantee. They could not even see that the headlights are not working in a brand new car. Also, the car was dirty on the outside AND the inside. WORST SERVICE ever. And the service guy tells me to take it home. I said, I am not that crazy to drive a car without one headlight and I am NOT taking back an undone car. I had to force him to make him understand this. Someone at the dealership (again, not taking names) tells me, "to be honest, I would tell everyone to buy Velar next year, and not now" At first, this means I made a mistake by buying this car now, I should have waited. It was so disheartening to listen to this. Range Rover-Is this the message you want your customers to get-to not buy THE AVANT GARDE RANGE ROVER? Am I wrong in buying this car? If so, I would be glad to get a full refund on the car-a car which was driven just 2000 miles before going in for service for over a month. I took my family to buy cars from them and I swear to god I'm never going to buy even a single thing from them. The car is still in their dealership since 11Jan2018 and I am pretty sure they will mess it again. I am just looking for a way to get out of this mess. May God help me because Range Rover certainly can not. More

Solid experience with Kevin Soltwedel. Kevin is really nice to work with. He knows his stuff, and doesn't waste your time with superfluous details. He conveyed my specific wishes regardin Kevin is really nice to work with. He knows his stuff, and doesn't waste your time with superfluous details. He conveyed my specific wishes regarding the sale to management, and got me the results I was after. Amanda was also good to work with. Raoul was very helpful in explaining the new technology aspects of the vehicle. Kenneth made the closing details clear, simple, and as quick and painless as possible. I could not be more pleased with my experience at Jaguar Land Rover of Bethesda! More

Great Saleman I purchased a 2012 Range Rover with 21,000 miles from your dealership. The car was listed on the internet. My Salesman Keven S. was extremely helpfu I purchased a 2012 Range Rover with 21,000 miles from your dealership. The car was listed on the internet. My Salesman Keven S. was extremely helpful and kept me informed during the entire process. I was impressed with his professionalism and his follow up. I probably would not of purchased the car with out his help and guidance in buying the car over the internet. I have driven the car for the last few days and it is exactly as he describe. I have many cars including a 2014 Range Rover Supercharged, a Bentley GTC, a Mercedes SLS and a Mercedes S class and I can truly say that this experience of purchasing the Rover was better then all my other car purchases. Simple---Easy--- and Professional. More

Amazing staff!!! Miss Cheryl and Miss Samantha were amazing in helping me purchase my new discovery!!! They made it such a pleasure and made the entire process a piec Miss Cheryl and Miss Samantha were amazing in helping me purchase my new discovery!!! They made it such a pleasure and made the entire process a piece of cake. Never have I had such a great buying experience! More

Great experience with Kevin Soltwedel This dealership is interested in working with anyone that walks through the door. We weren't looking for a big expensive new car, but something reliab This dealership is interested in working with anyone that walks through the door. We weren't looking for a big expensive new car, but something reliable and affordable that was used. I felt like we got the same level of service as if we were buying an $80,000 car. When we are ready to upgrade we will be coming back. They had fantastic and affordable options for financing, warranty, and service agreements. I don't know if you can find better prices for the level of service. More

Kevin Soltwedel; A+ customer service Customer service is not dead.. Kevin Soltwedel and his sales team were very informative and friendly, allowing one to make a decision with confidence Customer service is not dead.. Kevin Soltwedel and his sales team were very informative and friendly, allowing one to make a decision with confidence with no pressure. More

Good Experience No Pressure Friendly, responsive, good selection, no hassle pricing. Would refer and highly recommend Kevin and his team to others interested in purchasing or l Friendly, responsive, good selection, no hassle pricing. Would refer and highly recommend Kevin and his team to others interested in purchasing or leasing a new or used vehicle. More

Great experience My experience at this dealership was very great .Great experience, very friendly, informative, and my sales person Kevin soltwedel was very commutativ My experience at this dealership was very great .Great experience, very friendly, informative, and my sales person Kevin soltwedel was very commutative from day one More

Great Buying Experience! Kevin Soltwedel was a great salesman who was very knowledgeable about the bmw I purchased. He was able to answer all questions with ease and was very Kevin Soltwedel was a great salesman who was very knowledgeable about the bmw I purchased. He was able to answer all questions with ease and was very personalable. Kevin made sure we had a wonderful buying experience and we would definitely reccomend him and auto nation to our friends and family. More

Great low pressure experience! I had a fantastic experience at Land Rover Bethesda, where I leased a Certified Pre-Owned 2017 Range Rover Evoque Dec 31 2017. Even though the dealers I had a fantastic experience at Land Rover Bethesda, where I leased a Certified Pre-Owned 2017 Range Rover Evoque Dec 31 2017. Even though the dealership and my salesman, Kevin Soltwedel, were very busy, he made sure to take the time to answer all of my many questions with patience. Kevin really made sure that I had a good experience, and when it comes time to get a new car again, he will be my first call. More