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Jaguar Land Rover of Bethesda - Service Center
North Bethesda, MD
242 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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242 Reviews of Jaguar Land Rover of Bethesda - Service Center
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April 16, 2025
Worst car repair experience outside of the Annapolis dealership. Car has been in the dealership for repair 1 week for almost 2 months. Each week a different module in the emission needs replacing. The v dealership. Car has been in the dealership for repair 1 week for almost 2 months. Each week a different module in the emission needs replacing. The vehicle has less than 80k miles. This car brand is horrible! Our LR4 blew an engine with less than 100k miles, inspite of keeping up with service as required and now this Discovery is turning out to be a nightmare! Those expensive service repairs don’t mean anything - a big waste of money!! No need to complain, management don’t care! Customer Service at this dealership is non-existent! Please be aware when you see a lot of glowing reviews - usually a crock of CRAP!!! More
by Midget
Employees Worked With
Kamal Suliman
March 21, 2025
Ms. Cheryl Stewart Is one of the main reasons I continue to patronize the Range Rover dealership in North Bethesda, MD. From the first time I met her a couple of years ago, she has continued to demonstrate to patronize the Range Rover dealership in North Bethesda, MD. From the first time I met her a couple of years ago, she has continued to demonstrate professionalism. She is personable and genuinely concerned about the customer's experience. Ms. Stewart called me immediately after my car was serviced inquiring about my experience. Kamal Sullivan, my service agent called to remind me about my appointment and kept me informed while my car was being serviced. The manager was extremely friendly and attentive also. More
by paclarkellis
Employees Worked With
Cheryl Stewart, Kamal Suliman, Manager, the person who greeted me and the man who wrote up my ticket and the people at the front desk
March 14, 2025
Had my defender serviced at this dealership recently. The repair crew left a scratch on one of the mirrors and some interior adhesive discoloration. I brought up the issue to Cheryl, customer service ma The repair crew left a scratch on one of the mirrors and some interior adhesive discoloration. I brought up the issue to Cheryl, customer service manager, and Jose, contact person. Both issues were resolved quickly. Kudos to both More
by DI
Employees Worked With
Cheryl and Jose
August 13, 2024
Cheryl Stewart Encore Specialist was so knowledgeable and helpful made my time spent with her very enjoyable and learning about my car so helpful! Truly customer focused, Pride in service and product. Canno helpful made my time spent with her very enjoyable and learning about my car so helpful! Truly customer focused, Pride in service and product. Cannot Thank Cheryl and the staff from sales to parts department a pleasure to work with. More
by james.wilt
Employees Worked With
Cheryl Stewart Encore Specialist
July 18, 2024
I tell you when it comes to service, Jaguar Landrover has the perfect team in Crystal and Cheryl Stewart. They are so on-point and timely. I am a texter and everytime I text them or call them they get right the perfect team in Crystal and Cheryl Stewart. They are so on-point and timely. I am a texter and everytime I text them or call them they get right back with me and accomodate my concerns. Their understanding, personality and customer service is what we all need when times are so stressful. Keep up the good work Crystal and Cheryl - your customer service attitude goes unnoticed by this three-time jaguar buyer More
by Jeannette S. Riddick
Employees Worked With
Crystal, Cheryl Stewart
